BBB Business Review

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This business is not BBB accredited.

GarbageMan, A Green Company

Phone: (866) 808-8777 Fax: (763) 269-8183 13895 Industrial Park Blvd STE 100, Plymouth, MN 55441 http://www.garbagemanusa.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for GarbageMan, A Green Company include:

  • 145 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for GarbageMan, A Green Company include:

  • Length of time business has been operating
  • Response to 145 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

145 complaints closed with BBB in last 3 years | 76 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 24
Billing/Collection Issues 54
Delivery Issues 12
Guarantee/Warranty Issues 1
Problems with Product/Service 54
Total Closed Complaints 145

Additional Complaint Information

Based on a review of the complaints BBB has received, the following pattern(s) have been identified.

Customers have alleged that their garbage was not picked up on the agreed upon day or that they have gone weeks without any garbage pickup. Some customers have alleged that their garbage and recycling have been thrown into the same place on the truck. Other customers have alleged that when they attempt to cancel their contract they are met with a cancellation fee of $100 or more.
The company has responded to all complaints and investigated the concerns to provide additional training to those locations, when warranted. The company has also provided resolution in the form of a credit for service not received or a dismissal of the cancellation fee, when warranted.

Customer Reviews Summary Read customer reviews

20 Customer Reviews on GarbageMan, A Green Company
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 18
Total Customer Reviews 20

Additional Information

BBB file opened: June 17, 2010 Business started: 03/04/2009 Business started locally: 03/04/2009 Business incorporated 09/17/2007 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
Andrew T. Sorensen, President Amber Orvis
Contact Information
Customer Contact: Amber Orvis
Principal: Andrew T. Sorensen, President
Business Category

Rubbish & Garbage Removal

Products & Services

According to the information provided by GarbageMan, this company offers residential garbage, trash removal, yard waste/compost and recycling.


Customer Review Rating plus BBB Rating Summary

GarbageMan, A Green Company has received 2.44 out of 5 stars based on 20 Customer Reviews and a BBB Rating of C+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.