Westurn Roofing & Siding, Inc.

Find out more about this business:

BBB Accreditation BBB Rating Business Contact and Profile Products and Services Business Management Additional Locations and Phone Numbers Licensing Customer Complaint History

Government Actions Advertising Review Industry Tips BBB Copyright and Reporting Policy

BBB Accreditation

This company has been a BBB Accredited business since June 2007. This means it supports BBB's services to the public and meets our BBB Accreditation standards.

BBB Rating

Based on BBB files, this business has a BBB Rating of A on a scale from A+ to F.

Click here for an explanation of BBB Ratings

Products and Services

According to information provided by Westurn Roofing & Siding, Inc., this company offers residential & commercial roofing and siding contracting, serving the entire Metro area.

Business Management

Additional company management personnel include:

Ms Jennifer Kokal - Customer Service

Additional Locations and Phone Numbers

Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Construction Codes and Licensing Division
443 Lafayette Road North
Saint Paul, MN 55155-4344
(651) 284-5012
www.doli.state.mn.us

Customer Complaint History

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 26 complaints about this company in the last 36 months, our standard reporting period. Of the total of 26 complaints closed in 36 months, 15 were closed in the last year.

Government Actions

On July 18, 2008 Westurn Roofing & Siding, Inc. voluntarily entered into a consent order. BC2801391/DLC with the Department of Labor and Industry.

Without admitting fault or wrongdoing, the company entered into the consent order which resulting in a $250.00.

Advertising Review

BBB has no information regarding advertising review at this time.

Industry Tips

Storm Damage Repair/Restoration

Storm Damage Repair/Restoration

The following list of tips were created by the BBB, with the input of representatives from the storm damage repair industry, to assist consumers in making wise buying decisions.

1. Be aware that anything you sign is a contract. Read carefully or avoid signing an "estimate" or "authorization" form before you have actually decided to hire a particular contractor. Pay special attention to any details in bold, that are underlined or that you need to initial.

2. Ask your contractor for references. Check with the Better Business Bureau at www.thefirstbbb.org to read a company's reliability report.

3. Ask for proof of liability and workers compensation insurance and well as a license to do work in Minnesota. A contractor should be responsible for obtaining all necessary permits, not you.

4. Consumers may or may not be entitled to a re-inspection if their initial storm damage claim is denied. Factors taken into consideration may include the quality of the original report and the photos from the original inspection. You may want to ask your contractor to assist in asking for a re-inspection.

5. Some contractors specialize in storm damage repair. Ask your contractor to explain their process for working with insurance companies and to describe what you can expect to experience during the process. For example, the claim may need to change depending on whether or not additional damage is found during the restoration process. Also, checks may be issued in stages by your insurance company.

6. When you need storm damage repair, insurance policies vary. Check with your insurance agent about what is or isn't paid for by insurance with regards to repair or replacement.

7. Local or national companies may both do a fine job with your storm damage repair needs. If you choose to do business with someone who is not local, be sure to understand who will be taking care of any service needs that may arise after the completion of the project.

8. Understand the differences between warranties and guarantees. The manufacturer warranties their products and contractors have warranties on service. Contractors may also offer customer service guarantees. Get copies of any/all warranties and guarantees.

9. Refrain from filing an insurance claim that you do not intend to fix. There could be repercussions from your insurance company when you are being compensated to make certain repairs. Keep in mind that if you hold a mortgage on your home, your mortgage company may have a vested interest in you making the repairs and most mandate you to make the repairs.

10. Some companies list bids on their on contract to do service work on your home and some do not (basing their pricing on insurance allowance). Both are acceptable methods of conducting business.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report.

ID: 16372
Report as of November 8, 2009 04:20
Copyright^© 2009 Better Business Bureau