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BBB Business Review

BBB Accredited Business since 12/18/2006

JNS Builders, LLC

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Phone: (651) 646-0221Fax: (651) 646-0225View Additional Phone Numbers2325 Endicott St, Saint PaulMN 55114-1223 Send email to JNS Builders, LLC

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Founded on the principle of providing excellent workmanship and unsurpassed personal attention, JNS Builders personally manages all projects to assure you are receiving the same quality work we would demand on our own homes.

BBB Accreditation

A BBB Accredited Business since 12/18/2006

BBB has determined that JNS Builders, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised JNS Builders, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service2
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on JNS Builders, LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (3)
02/02/2015Problems with Product / Service | Read Complaint Details

Poor Repairs resulting in additional damage, Now using tough collection practices without ever coming to inspect the house.
I hired JNS Builders to repair my house after a wind and hail storm in August of 2013. Initially I was pretty happy with them and especially with their young salesman ****. They ended up replacing the roof first and months later the siding. They did not replace the gutters, fascia or shutters at that time for some reason. Their crew also finished the roof well after dark which may have resulted in some of the following issues.

In December of 2013 I contacted JNS to inform them that I had some serious water issues in the house. I allowed a service manager from JNS to enter the house without me being which now seems like a huge mistake on my part. He claimed the attic was full of frost and it was caused from snow on the roof. Interesting how the recent snowfall didnt affect any of the neighbors houses though. He stated "I sure wouldn't want that in my house" but they never returned to inspect anything further and didn't respond to me until spring (after the snow was gone and temoeratures were well above freezing. They then returned to replace the faschia and gutters but not the shutters as "they thought I wanted black shutters and not the colored ones I had" Of course their crew threw the old shutters in the dumpster so they eventually did come back and replace the shutters.

I had communicated to JNS multiple times that their is / was an issue with the house that needed to be corrected prior to making the final payment. I also communicated to JNS that I was going to have another company look at the house for damage. I had three seperate companies look at the house and all three said there was a leak which had cuased damage. Two of the companies suggested taking entire walls out and replacing them to be safe. The JNS salesman **** suggested a meeting with the Owner of JNS and stated they would repair any damage, do a leak test, do some mudding of damaged walls and pay replacement costs for damaged artwork and pottery (purchased overseas) that were damaged when their crew showed up without notice and these items were broken from excessive hammering, etc. This meeting never happened and I never heard back from JNS to which I attributed to it being winter again and there being active water issues again. I now have multiple dehumidifiers in the house and am drying out window wells weekly, running fans , etc trying to keep my house frombecoming further damaged.

Now here's the kicker....I just received a certified letter with a Mechanical Lean being placed on my home for non-payment. This after they stated they stand behind their work but never bothered to send anyone out to look at the damage and try to have the house repairs done to satisfaction. To say the least I'm in disbelief and it appears my only recousre will be to have a structural engineer evaluate the house and hire an attorney to determine whether I pay this to remove the lien and then sue JNS for damages later or use the funds from the insurance money that was to be paid to JNS and then fight them in court later.

For a company that claims to stand by their work this is unreal. 18 Months later and I still have water damage and now a mechanical lien. Steer clear of this company!

Desired Settlement
Would like JNS to stand by their work as promised. They should inspect the house for errors caused by the roofing, siding, etc (with an 3rd party if possible) and repair the damage if shown to be caused from a leak from the roof. Once this is done I will gladly pay the final balance as the funds are still in escrow.

Business Response
JNS Builders was contracted on 8/7/13 by Mr. ******* to repair damage to his roof, siding, and gutters resulting from a hail storm that hit the area on August 6, 2013. The roof was completed on 10/14/13, the siding on 11/27/13 and gutters on 12/4/13. During the process of repairs Mr. ******* was informed that he had had prior water intrusion problems, which JNS repaired and are well photo- documented. In addition, prior to any of the repairs being completed, Mr. ******* showed our salesperson,***********, around his house to show him condensation on the panes of his windows and requested we give him a bid "down the road" to replace them as they had been a continual problem.
In mid-December Mr. ******* called JNS to say there was a leak in his front entry and master bath. We sent out our project manager, **********, to inspect the problem. During this time *** photo documented condensation on the interior sheathing in the attic and prior water stains in the front entry. He also photographed the roof showing that snowfall had completely covered the vents on his roof - an issue that is caused by excessive snowfall and is the homeowner's responsibility to keep clear. It should also be noted that the house has never had any water intrusion issues during heavy rainfall only during winter thaws.
As spring approached JNS requested a water test to demonstrate that any water issues Mr. ******* was having was not due to a leaking roof. Mr. ******* continually avoided having us perform this test mostly by not responding to our requests and finally by suggesting he wanted a person from his insurance company to look at it.
In May of 2014, upon request of final payment, Mr. ******* brought up that he had had some pottery damaged during the installation of his roof and siding nearly 8 months after its completion. Over the course of the summer of 2014, JNS attempted to contact Mr. ******* for resolution no less than a dozen times with no response.
In September of 2014, I personally wrote Mr. *******, explaining that I wanted nothing more than to verify all work we did was completed correctly, to compensate him for any damage to his personal belongings damaged during installation and make sure all of us were content with the project. I never personally received a response from him. Only until I had my secretary follow-up several times did Mr. ******* reply explaining that he wanted yet another person to look at his home.
JNS Builders has made every attempt possible to assure that Mr. ******* project was completed correctly and to rectify any problems if they are the cause of faulty installation. I have personally reached out to Mr. ******* to sit down with him and figure out how to make all parties happy. It is my utmost concern that each and every project and client we have is satisfied with the end result of the project. Unfortunately, Mr. ******* does not want to come to the table. As a business owner, I had no other recourse but to file a mechanics lien for the $12,251.24 that Mr. ******* is in arrears on the project. If there is another fair, concrete and specific way Mr. ******* would like to resolve this issue we would gladly remove the lien on his property once an agreement is reached.

02/14/2014Billing / Collection Issues | Read Complaint Details

This business approached us at our home and asked if they could fix our roof from the damage of the July hail storm. We had quite a lengthy conversation with salesman ********** and explained that we did not have the $1000. for the deductible and we were told that they work strictly with the check amount only later we were told he was moved to another area and we were given **** ******** we explained our conversation with **** and he said the same thing that they work strictly with the check amount do not worry about the deductible. we did want to change to vent ridges from turbans and that would cost us $150.00 above the check amount we specifically discussed this with **** for at least a half hour in our garage. when we signed the contract I wrote and signed not to put the dumpster on my driveway and that is exactly where they put it and scratched and chipped the driveway. **** was told that we wanted to be let know when they were coming so that we could be home and that we wanted to try to get the porch guy here at the same time as the dumpster was here and partially there's for there use also. they originally told us that they were going to do the porch roof and when he had the partial check in hand is when he told us they would not do the porch roof I explained that a portion of the check that he received was for that roof to get started also. they never gave us any date on when they were going to show up I tried to contact them numerous times to find out for about a week and then I finally got a hold of them on a Monday and they were here I told them they were supposed to set this up with us because we had new wood for the roof which was not on the claim and that we still needed to get a porch contractor needless to say the wood did not get replaced, the dumpster was on the drive and left scratches and chips the porch now can't get done until spring the flashing did not get replaced on the skylight and they broke a broom that fell off a wall in the garage while they were on the roof

Desired Settlement
I feel that I only owe them $6910.41 for which $5877.29 has already been paid ($4450.52 + $1424.79) this total amount comes from the numerous conversations that we had with **** and now they are threatening a lien on my property and I have told them that we can not draw on this money which is in escrow at my mortgage company until the porch is done they need to stand by their word and except the $6910.41 as payment and understand that we can not draw the rest until the porch is done

Business Response
JNS Builders contracted with Kathleen ***** to repair the roof on her property that was damaged in a hailstorm in July of 2013. The invoiced amount correlates directly with the itemized insurance claim she received. At no time was there any agreement oral or written that JNS Builders would "cover" the deductible portion of her claim as it violates state statutes. Items that were not repaired or replaced (skylight flashing, porch roof, grill tray and patio table umbrella) have been deducted from the total cost of repairs as per her claim. An explanation of these items is as follows:
Skylight flashing was not necessary in the repair of the roof as the skylight is a self-flashed sky tube. The sky tube was detached and reset in place.
JNS did not replace the porch roof as it is a pre-manufactured metal roof out of our work scope. This was explained to the homeowner. Ms. ***** initiated and received separate bids for the porch repairs and has submitted these estimates to her insurance company for which she has been compensated. This work is outside of any financial amount in her dispute. Furthermore, the wood mentioned in her complaint was ordered onsite during the roof repairs to the house in the event the roofing crew found deteriorated decking during the asphalt shingle installation. This is common practice. No charges were applied to Ms. *****'s invoice for extra plywood.
As a general guideline, dumpster companies will not place dumpsters on homeowner's lawns without prior written approval from the homeowner. The driveway below the dumpster was protected with plywood during the dumpster placement. The condition of the driveway prior to the dumpster placement has been photo documented. In addition, no complaint about any damage to the driveway was made whatsoever by Ms. ***** until it was time for her to pay her final invoice for the repairs.
JNS Builders has been in communication with Ms. *****'s insurance company and all funds from the claim have been released to the homeowner. The *****'s mortgage company has also been contacted through a conference call with JNS, US Bank and Ms. *****. US Bank has approved the release of funds in escrow to pay for the portion of the work completed by JNS Builders.
To date, JNS Builders has worked diligently and in good faith to accommodate and resolve any and all of Ms. *****'s grievances yet has found no legitimate argument as to why she is not fully responsible for payment of the total amount owed, $8,380.77 with a current balance of $2,503.48.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
JNS new of my dissatisfaction on day one by phone and by email they were not to be at my home without me or my husband present and the dumpster was not to be on the driveway as noted on documents we have submitted pictures that show it did not have plywood under it and there is damage to our driveway and they also know that they agreed on a single amount for the whole project which was to be 8904.99 and now since they backed out after said documents were signed we are left with a 2000.00 dollar bill for the rest they are the ones lying here and they have been caught several times in these documents they need to do the right thing and fix my drive and pay the amount we are going to be short to have the rest of the work done as said before if they had done the total job it would have been 8904.99 for all this is what they told us on numerous occasions and they know it one thing i despise is lying and really don't like when a company lies the only thing that will make this better is for them to do what they originally stated when they walked onto my property to get my business they is why we went with them because of their promise that they would do the job for 8904.99 i even questioned why that amount was not on the contract but the amount that included the grill and the umbrella and they stated so that we would not have troubles getting the monies from the mortgage they played us for fools the numerous conversations that i had with Amanda about this i mentioned this every time but was threatened with being charged more so i have turned to this with the complaint to the BBB had they started these lies before they arrived i would have gone elsewhere but the lies started when they showed up unannounced and have continued fix my drive and refund my 200.00 overpayment so that i can get my porch roof fixed

Final Business Response
I believe the main complaint that Ms. ***** (homeowner) has is that she has to pay her deductible for the repairs that were made to her house. In no instance was it ever conveyed to the homeowner that she would not have to pay for her deductible as this would involve a misrepresentation on the final invoice to the insurance company covering the damages to her property. JNS has performed the work exactly as per her insurance claim settlement as stated on the contract. An explanation of the charges are as follows:
Item Description (please reference enclosed claim) Less Work not Performed TOTAL
American Family Insurance Claim #************$10,037.87

Item #12 - Skylight flashing - tear out $9.25
Item #13 - Skylight flashing - replace $185.79
Item #20 - Patio Cover - tear out $105.02
Item #21 - Patio Cover - replace $974.98
Item #22 - tray for ducane grill $65.95
Item #23 - patio table umbrella $60.00
Material sales tax deduction for work not performed $48.47
Deduction of 50% of dumpster cost $207.64

TOTAL Charged to homeowner as per American Family Claim $8,380.77

1.) JNS Builders, in addition to the repairs in the homeowners claim, removed her existing roof vents and installed open ridge ventilation (quoted at $150) at no cost to the homeowner.
2.) Upon tear off of the existing shingles, JNS Builders removed an additional layer of shingles discovered upon tear off. The homeowner was not charged for these repairs (valued at $685.66 23.53 SQ x $29.14 per SQ).
3.) JNS Builders never made any repairs to the homeowner's porch roof and she was not charged for any repairs to the porch roof. The homeowner received an additional $1692 (see enclosure) from her insurance company as per a separate bid from a different contractor to make these repairs.
4.) The homeowner has never provided any estimate or documentation, photographic or otherwise, that her driveway has been damaged. Additionally, no complaint was ever aired by the homeowner as to damage to her driveway until she disputed her bill.
5.) JNS Builders never has attempted to collect any amount greater than stated on her contract and as per her insurance claim. The contract further explains that the homeowner is responsible for their deductible payment.
6.) The homeowner indicated that she would like the dumpster placed in the yard. The dumpster company would not do this without a waiver and thus placed it in the driveway. JNS deducted 50% of the invoiced cost of the dumpster on Ms. *****'s for the inconvenience. It should be noted that the actual cost of the dumpster was $565.48 (invoice enclosed) indicating that JNS actually absorbed an additional $150.21 plus the $207.64 deduction for a total of $300.42 off the actual cost of the dumpster.
In conclusion, has absorbed a total of $1,136.08 ($150 ridge ventilation, $685.66 additional layer of shingles, $300.42 dumpster) in additional costs to ameliorate Ms. *****'s grievances.

In reference to the violation of any Wis. Admin. Codes, please review:

Wis. Admin. Code § ATCP 110.02(6)(k) - Advised or assisted in falsifying contract price to obtain credit.
All work performed was done as per the insurance claim as indicated in the contract.
Wis. Admin. Code § ATCP 110.02(6)(l) - Failed to furnish buyer with written lien waivers from all who may have a lien before final payment is made.
Lien Waivers were provided to US Bank as per their mandatory policy for release of escrow funds. (copy enclosed)
Wis. Admin. Code § ATCP 110.02(7)(b) - Accepted payment for materials or services which the seller did not intend to provide or had reason to believe would not be provided.
No payment has been accepted by JNS Builders for work that was not provided. JNS Builders, in reality, provided additional services (removing an additional layer of shingles & installing open ridge ventilation) at our own expense.
Wis. Admin. Code § ATCP 110.02(9)(b) - Failed to qualify a statement or ad causing it to be misleading.
The complainant's contract clearly states that she is responsible for her insurance deductible as indicated in "additional Instructions", item #3.
Wis. Admin. Code § ATCP 110.02(11) - Made false, deceptive or misleading representations in order to induce a person to enter into a contract, to obtain or keep payment, or delay performance under a home improvement.
JNS Builders made no misleading representations whatsoever to persuade the complainant to enter into a contract or obtain payment from her. All work was completed as promised for the price that coincides with her insurance claim as indicated on her contract.

Position Statement:
Upon examination of Ms. *****'s complaint, I believe her dispute consists of two elements.
Firstly, she believes she does not have to pay her deductible. I cannot remedy that. It is clearly indicated on her contract and fraudulent to misrepresent the amount charged a homeowner for repairs to their home to an insurance carrier. We have been very forthright with her as to how the final invoice amount was calculated in direct correlation with the work performed as per the items on her insurance claim from American Family. We have honored those item costs even when actual costs have exceeded insurance carrier allowance. It is extremely disconcerting to me that after ten years in a very difficult and highly monitored industry where JNS has built an excellent reputation that a homeowner would go to such great lengths to tarnish a businesses' reputation when we have worked diligently to settle her complaints.
Secondly, Ms. ***** has indicated that her driveway was damaged during the roof installation as well as a broom falling off the garage wall and breaking. If there is truth to this, by all means JNS Builders will compensate Ms. ***** for the damages. Unfortunately, Ms. *****, in addition to not mentioning the damages until she disputed her final bill, has never provided JNS Builders with any documentation of the damages or what it would cost to repair them.

11/05/2012Problems with Product / Service | Read Complaint Details

My house was damaged on a severe storm on 7/1/2011,roof,siding,deck,gutters and double garage door. They put new siding on aside that didn't need it.
Bad hail storm on 7/1/2011. Damaged most of the house except one side didn't need new siding.At first I was told they would start the work the week before Xmas or the week after.It didn't happen.Then the first week in Feb.Didn't happen.About 2/15/2012 my 83 year old brother's wife was diagnosed with pancreactic cancer with a life expectancy 3 to 6 months. I decided to sell my house in Sartell and move close to brother in New Hope as he was devistated and needed help. Me and Edina reality sales lady kept telling JNS the work had to be completed by 5/1/2012 as the closing on my house was to be on 5/15/2012.They paid no attention to us and didn't start work until late april.Then Edina realty told me I had to take out a loan for $10,500 to be put in escrow and I would get it all back when the work was completed. Then JNS noted they had put new siding on the side that didn't need it. When they went to order more siding they were told it would take 6 weeks to get it.By the time the work was finished it was july, over a year to do the job.On august 10th I got a letter from Edina reality with a check for $3,480.36. I asked why only a check for that amount after I was told several times even at the closing I would get it all back They told me I would get the rest from State Farm insurance. State farm sent me a check for $2,687.87 for a total of $6,168.23 0f the $10,500 I borrowed. Of course State Farm won't pay for the mistake JNS made. Now JNS thinks I should pay for it. *************, regional manager from JNS told me about 2 months ago he would pay for their mistake plus 3 monthly payments I had to pay to Wells Fargo which was $782.61, each $260.87. I don't know why he changed his mind but now he won't pay up.He owes me a total of $5,114.61.

Desired Settlement
I don't know why they expect me to pay for their mistake but as stated above I think JNS owes me $5,114.61.

Business' Initial Response
**** ***** contracted with JNS Builders to perform repairs to the exterior of his home as the result of a hail storm on July 1, 2011. The total cost of the repairs as per State Farm Insurance claim #23-Y064-872, dated 1/27/2012 was $19,248.84. There were many facets involved in this project. I will address them briefly then address the main concern of Mr. *****, which is that he is owed $5,114.61.
During the siding phase of the project Mr. ***** sold his house. The insurance settlement reached with him allowed for only residing damaged portions. Mr. ***** wrote a purchase agreement with the new homeowners that stated the entire house and garage (including the south side of the home not covered in his claim) would be resided. In order to satisfy all parties and bring closure to the project, JNS agreed to side the portion excluded on the insurance claim at the expense of JNS Builders. Any delays in the process were due to the fact that the siding was special order and had a six week delivery time (we only ordered enough for what the claim allowed) and the fact that the new homeowners denied us access to the property unless we agreed to the terms of their purchase agreement.
JNS has corresponded with State Farm as to the compensation Mr. ***** has received on his claim. JNS Builders received original check from State Farm for $12,087.92 on 8/30/11. A final check for the repairs in the amount of $7,160.72 was paid to JNS from escrow on 8/16/12. Mr. ***** has received additional checks from State Farm for $1,516.66 in 8/11, $1,134.39 in 2/12 and $2,687.87 on 8/20/12 totaling $5,338.92 which more than covers the $5,114.61 in the complaint. In addition, Mr. ***** has a deductible of $1,822.00 of which he is also responsible for paying.

Industry Comparison| Chart

Roofing Contractors, Windows - Repairing, Fire & Water Damage Restoration, Windows, Windows - Installation & Service, Construction & Remodeling Services, Siding Contractors, Gutters & Downspouts, Contractors - General

Additional Information

BBB file opened: 12/19/2006Business started: 04/01/2003
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Department of Labor and Industry
443 Lafayette Rd N
Saint Paul, MN 55155-4344
(651) 284-5005

Construction Codes and Licensing Division
443 Lafayette Rd N
Saint Paul, MN 55155-4344
(651) 284-5012

Type of Entity

Limited Liability Company

Contact Information
Principal: Steve Toddie (Owner/President)
Business Category

Roofing Contractors, Windows - Repairing, Fire & Water Damage Restoration, Windows, Windows - Installation & Service, Construction & Remodeling Services, Siding Contractors, Gutters & Downspouts, Contractors - General

Products & Services

JNS Builders is a custom home builder and complete exterior contractor handling all of your roofing, siding, rain gutter, window and deck home repair needs.

Refund and Exchange Policy

JNS Builders offers a 10 year craftsmanship warranty on all of our work.

Industry Tips
Remodeling your home
Storm Damage Repair/Restoration

If you choose to do business with JNS Builders, LLC, please let them know that you contacted BBB for a Business Review.

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Map & Directions

Map & Directions

Address for JNS Builders, LLC

2325 Endicott St

Saint Paul, MN 55114-1223

To | From


3 Locations

  • 3700 W. Division St., #107 

    Saint Cloud, MN 56301(320) 251-4511
    Fax: (320) 251-6788

  • 2325 Endicott St 

    Saint Paul, MN 55114-1223(651) 646-0221
    (612) 524-4534
    Fax: (651) 646-0225
    Fax: (651) 646-0225

  • 400 S Linwood Avenue 

    Appleton, WI 54914

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Minnesota and North Dakota. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*JNS Builders, LLC is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (218) 824-1455
  • (507) 923-4603
  • (612) 524-4534
  • (920) 589-2050

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 10 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Roofing Contractors

Remodeling your home
Storm Damage Repair/Restoration

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