BBB Accredited Business since

DSS Exteriors

Phone: (612) 767-4660 Fax: (612) 522-8330 View Additional Phone Numbers 816 9th St SE, Minneapolis, MN 55414 http://www.dssexteriors.com


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Description

Storm damage repair, build additions, interior remodel and repair, roofing, siding, windows, and gutters


BBB Accreditation

A BBB Accredited Business since

BBB has determined that DSS Exteriors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for DSS Exteriors include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on DSS Exteriors
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 27, 2007 Business started: 10/01/1983 Business started locally: 10/01/1983
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
www.sos.state.mn.us
Phone Number: (651) 296-2803

Minnesota Department of Labor and Industry
443 Lafayette Rd N, Saint Paul MN 55155
www.dli.mn.gov
Phone Number: (651) 284-5005
dli.contractor@state.mn.us

Type of Entity

Corporation

Business Management
James Dvorak, Sr., President Leah Barry, Production Secretary
Contact Information
Principal: James Dvorak, Sr., President
Business Category

Roofing Contractors Siding Contractors Construction & Remodeling Services Windows - Installation & Service Property Maintenance Contractors - General

Service Area
DSS Exteriors provides their services in MINNESOTA.DSS Exteriors provides their services in AFTON, ALBERTVILLE, ANDOVER, ANOKA, ARDEN HILLS, BETHEL, BLAINE, BLOOMINGTON, BROOKLYN CENTER, BROOKLYN CTR, BROOKLYN PARK, BUFFALO, BURNS TOWNSHIP, BURNS TWNSHP, CASTLE ROCK, CEDAR, CEDAR E BETHL, CEDAR EAST BETHEL, CHAMPLIN, CHISAGO CITY, CIRCLE PINES, COLOGNE, COLUMBIA HEIGHTS, COLUMBIA HTS, COLUMBUS, COON RAPIDS, CORCORAN, COTTAGE GROVE, CROWN COLLEGE, CRYSTAL, CRYSTAL BAY, DAYTON, DELANO, DELLWOOD, EAGAN, EAST BETHEL, EDEN PRAIRIE, EDINA, ELK RIVER, EXCELSIOR, FALCON HEIGHTS, FALCON HGTS, FOREST LAKE, FORT SNELLING, FRIDLEY, GOLDEN VALLEY, GREENWOOD, HAM LAKE, HAMEL, HARRIS, HASTINGS, HILLTOP, HOPKINS, INDEPENDENCE, INVER GROVE, INVER GROVE HEIGHTS, LAUDERDALE, LINO LAKES, LITTLE CANADA, LONG LAKE, LORETTO, MAPLE GROVE, MAPLE PLAIN, MAPLEWOOD, MEDICINE LAKE, MEDINA, MENDOTA HEIGHTS, MENDOTA HTS, MINETONKA BCH, MINETONKA MLS, MINNEAPOLIS, MINNETNKA BCH, MINNETNKA MLS, MINNETONKA, MINNETONKA BEACH, MINNETONKA MILLS, MINNETRISTA, MONTICELLO, MOUND, MOUNDS VIEW, MOUNDSVIEW, N SAINT PAUL, NEW BRIGHTON, NEW HOPE, NO OAKS, NORTH OAKS, NORTH SAINT PAUL, NORTH ST PAUL, NOWTHEN, OAK GROVE, ORONO, OSSEO, OTSEGO, PLYMOUTH, RAMSEY, RICHFIELD, ROBBINSDALE, ROCKFORD, ROGERS, ROSEMOUNT, ROSEVILLE, SAINT ANTHONY, SAINT BONIFACIUS, SAINT FRANCIS, SAINT LOUIS PARK, SAINT MICHAEL, SAINT PAUL, SHOREVIEW, SOUTH SAINT PAUL, SOUTH ST PAUL, SPRING LAKE PARK, SPRING LK PK, SPRING PARK, ST BONIFACIUS, ST LOUIS PARK, VADNAIS HEIGHTS, VADNAIS HTS, W SAINT PAUL, WAYZATA, WEST SAINT PAUL, WHITE BEAR LAKE, WHITE BEAR LK, WHITE BEAR TOWNSHIP & WHITE BEAR TP, MN.
Alternate Business Names
DSS Commercial, Inc.
Products & Services

According to the information provided by this company, DSS Exteriors, Inc. offers property maintenance services, as well as roofing, siding, and windows contracting.

Industry Tips
Foreclosure Services Remodeling your home Storm Damage Repair/Restoration

Customer Review Rating plus BBB Rating Summary

DSS Exteriors has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 816 9th St SE

    Minneapolis, MN 55414 (612) 521-2423 (612) 767-4660

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/24/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: DSS Exteriors came and repaired a small portion of my roof; the repair needed to be corrected as it was not repaired. 2 year warranty was not honored. I agreed to have my roof repaired 08/09/12 by DSS Commercial Inc. MN License #********) due to storm damage. October 3, 2012 I met with ********** and signed a receipt and waiver of mechanic's lien rights. I also paid DSS Commercial, Inc. a check (#****) of $2,800.00 for partial payment for labor, skill and material furnished. Labor was started on October 17, 2012. A verbal agreement with ********** of DSS Commercial Inc. established in detail that the roof would have the wood decking replaced. I received verbal confirmation that this would be completed with the labor. DSS Commercial Inc. removed the old shingles and repaired a small section of the wood (decking). Six months later, the replaced wood (decking) had nails popping out with the replaced wood (decking) and shingles raised up. The owner of DSS Commercial Inc. came to the property to inspect my claim and stated he would call me back in a couple of days. No phone call or repairs have occurred since then. The labor warranty was for 2 years and was not honored by my complaints and demand for repairs from DSS Commercial Inc.

Desired Settlement: I would like DSS Commercial Inc. to replace the labor with quality work as I initially requested.

Business Response: Initial Business Response /* (1000, 5, 2013/08/23) */ My apologies to Ms. ***** as I was told by the crew lead that he had returned to repair the concerned area of the roof. I will communicate with him then her to establish a resolution and record it onto this media.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on DSS Exteriors
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Fusion Chart
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