BBB Accredited Business since

Aspen Exteriors, Inc.

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Phone: (763) 434-3687 Fax: (763) 434-5671 View Additional Phone Numbers 14245 Saint Francis Blvd Ste 101, Ramsey, MN 55303

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According to the information provided by Aspen Exteriors,Inc. this company offers general contracting. Specializing roofing, siding, gutters, and storm damage restoration. This company offers services in Minnesota & Iowa.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Aspen Exteriors, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Aspen Exteriors, Inc.
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 5

Additional Information

BBB file opened: April 25, 2002 Business started: 04/25/2002 in MN Business started locally: 04/25/2002 Business incorporated 03/25/2002 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Department of Labor and Industry
443 Lafayette Rd N, Saint Paul MN 55155
Phone Number: (651) 284-5005

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803

Type of Entity


Business Management
Joseph Jelinek, Co-CEO/COO Matthew LaBine, Co-CEO/CFO
Contact Information
Principal: Joseph Jelinek, Co-CEO/COO
Principal: Matthew LaBine, Co-CEO/CFO
Business Category

Roofing Contractors Siding Contractors Windows Contractors - General Gutters & Downspouts Home Improvements Contractor - Insulation

Industry Tips
Attic Radiant Barriers Remodeling your home Storm Damage Repair/Restoration

Customer Review Rating plus BBB Rating Summary

Aspen Exteriors, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 14245 Saint Francis Blvd Ste 101

    Ramsey, MN 55303 (763) 434-3687 (612) 868-9538


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/5/2016 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: Aspen billed us for double the original estate, and the workers used my yard as a toilet along with destroying our chicken coop that in turn or hens quit laying. I have pictures of one workers peeing in my yard and my destroyed chicken coop.

Desired Settlement: I would like a call from the CEO, an apology and my bill adjusted accordingly.

Business Response:

In response to ID ********

***** *********

*** * ***** ***

Spokane  WA  99207


I spoke with our internal staff and our roofer who have apologized for the unacceptable instance of a crew member urinating in yard.  I have also personally spoken to her regarding that issue and apologized.  We are also crediting homeowner $250.00 for the chicken coop.  

I addressed the billing with Mrs. ********* and she did not understand that the increase from original estimate from insurance was that there were wood shakes under the asphalt shingles and also required the roof needed new sheathing.  Insurance approved the costs and included needed items in the revised estimate.  She now understands the bill is correct and she is to mail final payment less $250.00 credit by or on July 11th 2016.


Joseph *******

Vice President

Aspen Exteriors Inc.






Consumer Response:  I am rejecting this response because:

I did receive several phone calls from Aspen, they have agreed to credit the remaining balance due on my account for the chicken coop.  I was told they could do nothing but apologize for one of the crew getting caught urinating in my yard, as it did not cause a monetary value. (It was a three-day job and none of any kind was a port-a-potty on the job site). The last call from Aspen, I was told, I will be getting a final bill with the remainder adjusted for the chicken coop, and if it was not paid in-full by the next billing date they will take action and send to their legal dept.  Sure feels like retaliation.

Should it not be required to have a facility for your workers to go to the bathroom on the job site?

I say, shame on you Aspen for not taking responsibility for a job unprofessionally done!



5/2/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Referral fees for individuals that refer customers when they sign a contract with Aspen Exteriors. Upgraded products are not delivered as promised. Aspen Exteriors do not pay out referral fees as promised to individuals once the referred customer signs a contract with Aspen Exteriors. The individual who is promised the referral money has to keep calling Aspen Exteriors for the status of the referral money. Aspen Exteriors communicates excuses as to why the referral money is not paid out. Also, Aspen Exteriors promise upgrades of products, however at the time of installation the product is not upgraded. The communication between customer and Aspen Exteriors is not well documented and poorly received. The services are not done in a timely manner and the work is not passed by the City Inspector due to poorly communication.

Desired Settlement: To pay out the referral fees for each individual house and complete the services stated in the contract in a timely manner with passing inspection by the City Inspector.

Business Response: Initial Business Response /* (1000, 5, 2014/04/18) */ To whom it may concern: This letter is in response to **************'s complaint. ************** entered into a retail contract with Aspen Exteriors, Inc. on June 5th, 2013 to complete a reroof at her property and then another retail contract was entered into for fascia, soffit, & gutter replace on June 11th, 2013. Aspen Exteriors, Inc. provided and installed all products per contract. In regards to referral fees paid to individuals who refer customers Aspen Exteriors, Inc. payments are made to the referral party once both the referral party and the referred party has paid their balances in full with Aspen Exteriors, Inc. Aspen Exteriors, Inc. has mailed out the referral payments as the referred parties have paid in full however there are some referrals that are not paid in full, Once these accounts are paid in full Aspen will mail out the referral payment to **************. Finally, the roof inspection was passed on 4/10/14, the first time the inspector went there snow was still present on the roof and he was not able to see the completed roof and ventilation. During the roofing project there was decayed sheathing found that needed to be repaired per the city inspector and this required another permit and inspection. The inspector went out to the house on 4/4/14 and was not able to see the housewrap behind the siding and requested extra caulking and a drip cap to be completed. Aspen sent photos of the housewrap to the inspector and that was passed on 4/10/14. Aspen has added the extra caulking and drip cap requested by the city inspector and the inspector will be back out to the house on 4/18/14 to final.

3/4/2014 Billing/Collection Issues

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

5 Customer Reviews on Aspen Exteriors, Inc.
Neutral Experience (0 reviews)
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