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Phone: (952) 469-5221 PO Box 146, Lakeville, MN 55044 View Additional Web Addresses
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According to the information provided by All Sons Exteriors Inc, this company offers exterior home roofing, siding & windows.
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A BBB Accredited Business since
BBB has determined that All Son's Exteriors, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for All Son's Exteriors, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Business ManagementKathy Espelien, Owner
Roofing Contractors Siding Contractors Construction & Remodeling Services Basement - Remodeling Bathroom Remodeling Remodeling Services Windows - Installation & Service Doors Doors - Installation Storm Windows & Doors Windows & Doors - Installation & Service Windows Snow Removal Service - Roof Soffit & Fascia Kitchen & Bath - Design & Remodeling Kitchen Remodeling Contractors - General Basement - Contractors Basement - Finishing Contractor - Remodel & Repair Gutters & Downspouts Contractors - Gutters Home Improvements Home Improvements - Additions Patio & Deck Builders
Service AreaAll Son's Exteriors, Inc. provides their services in AKELEY, ALBANY, ALDRICH, ALTURA, ANDOVER, ANOKA, APPLE VALLEY, ARDEN HILLS, ARLINGTON, AUDUBON, AVON, BAXTER, BECKER, BELGRADE, BELLE PLAINE, BELLECHESTER, BERTHA, BETHEL, BIG LAKE, BLAINE, BLMNG PRAIRIE, BLOOMING PRAIRIE, BLOOMINGTON, BOWLUS, BRAINERD, BREEZY POINT, BROOKLYN CENTER, BROOKLYN CTR, BROOKLYN PARK, BROOTEN, BROWERVILLE, BUCKMAN, BURNS TOWNSHIP, BURNS TWNSHP, BURNSVILLE, BURTRUM, BYRON, CALLAWAY, CANNON FALLS, CARVER, CENTERVILLE, CHAMPLIN, CHANHASSEN, CHASKA, CHATFIELD, CIRCLE PINES, CLAREMONT, CLARISSA, CLEAR LAKE, CLEARWATER, CLEVELAND, COLD SPRING, COLOGNE, COLUMBIA HEIGHTS, COLUMBIA HTS, COON RAPIDS, CORCORAN, COSMOS, CROSBY, CROSSLAKE, CRYSTAL, DARWIN, DASSEL, DAYTON, DEERWOOD, DELLWOOD, DENNISON, DETROIT LAKES, DODGE CENTER, DOVER, DUNDAS, E GULL LAKE, EAGAN, EAGLE BEND, EAST BETHEL, EAST GULL LAKE, EDEN PRAIRIE, EDEN VALLEY, EDINA, ELGIN, ELK RIVER, ELKO, ELKO NEW MARKET, ELKO NEW MRKT, ELMDALE, ELROSA, ELYSIAN, EMILY, EXCELSIOR, EYOTA, FALCON HEIGHTS, FALCON HGTS, FARIBAULT, FARMINGTON, FIFTY LAKES, FLENSBURG, FOLEY, FORT RIPLEY, FRAZEE, FREEPORT, FRIDLEY, GARRISON, GAYLORD, GIBBON, GILMAN, GOLDEN VALLEY, GOODHUE, GREEN ISLE, GREENWALD, GREENWOOD, GREY EAGLE, GROVE CITY, HAM LAKE, HAMBURG, HAMEL, HAMMOND, HAMPTON, HANOVER, HARDING, HASTINGS, HAYFIELD, HEIDELBERG, HENDERSON, HEWITT, HILLMAN, HILLTOP, HOLDINGFORD, HOPKINS, HUGO, INDEPENDENCE, INVER GROVE, INVER GROVE HEIGHTS, IRONTON, JENKINS, JORDAN, KASOTA, KASSON, KELLOGG, KENYON, KILKENNY, KIMBALL, KINGSTON, LAKE CITY, LAKE HENRY, LAKE HUBERT, LAKE ITASCA, LAKE PARK, LAKE SHORE, LAKEVILLE, LAPORTE, LASTRUP, LAUDERDALE, LE CENTER, LE SUEUR, LINO LAKES, LITCHFIELD, LITTLE CANADA, LITTLE FALLS, LITTLE SAUK, LONG LAKE, LONG PRAIRIE, LONSDALE, LORETTO, MANHATTAN BCH, MANHATTAN BEACH, MANKATO, MANTORVILLE, MAPLE GROVE, MAPLE PLAIN, MAPLEWOOD, MAYER, MAZEPPA, MEDICINE LAKE, MEDINA, MEIRE GROVE, MELROSE, MENAHGA, MENDOTA, MENDOTA HEIGHTS, MENDOTA HTS, MILLVILLE, MINETONKA BCH, MINETONKA MLS, MINNEAPOLIS, MINNEISKA, MINNETNKA BCH, MINNETNKA MLS, MINNETONKA, MINNETONKA BEACH, MINNETONKA MILLS, MINNETRISTA, MONTGOMERY, MORRISTOWN, MOTLEY, MOUND, MOUNDS VIEW, MOUNDSVIEW, NERSTRAND, NEVIS, NEW AUBURN, NEW BRIGHTON, NEW GERMANY, NEW HOPE, NEW MARKET, NEW MUNICH, NEW PRAGUE, NEW TRIER, NIMROD, NISSWA, NO OAKS, NORTH OAKS, NORTHFIELD, NORWOOD YOUNG AMERICA, NOWTHEN, NYA, OAK GROVE, OAK PARK, OGEMA, ORONO, ORONOCO, OSAKIS, OSSEO, OTSEGO, PARK RAPIDS, PAYNESVILLE, PEQUOT LAKES, PIERZ, PINE ISLAND, PLAINVIEW, PLYMOUTH, PRINCETON, PRIOR LAKE, RAMSEY, RANDALL, RANDOLPH, RED WING, REGAL, RICE, RICHFIELD, RICHMOND, RIVERTON, ROBBINSDALE, ROCHESTER, ROCKFORD, ROCKVILLE, ROGERS, RONNEBY, ROSCOE, ROSEMOUNT, ROSEVILLE, ROYALTON, SAINT ANTHONY, SAINT AUGUSTA, SAINT LOUIS PARK, SAINT PAUL, SARTELL, SAUK CENTRE, SAUK RAPIDS, SAVAGE, SEBEKA, SHAKOPEE, SHOREVIEW, SOBIESKI, SOUTH SAINT PAUL, SOUTH ST PAUL, SPRING HILL, SPRING LAKE PARK, SPRING LK PK, SPRING PARK, ST LOUIS PARK, ST ROSA, STANTON, STAPLES, STEWARTVILLE, SUNFISH LAKE, SWANVILLE, THEILMAN, UPSALA, VADNAIS HEIGHTS, VADNAIS HTS, VERMILLION, VERNDALE, VESELI, VICTORIA, VIOLA, W SAINT PAUL, W ST PAUL, WABASHA, WACONIA, WADENA, WAITE PARK, WANAMINGO, WATERTOWN, WATERVILLE, WATKINS, WAYZATA, WEST CONCORD, WEST SAINT PAUL, WEST ST PAUL, WEST UNION, WHITE BEAR LAKE, WHITE BEAR LK, WHITE BEAR TOWNSHIP, WHITE BEAR TP, WINTHROP, WOLF LAKE, ZIMMERMAN, ZUMBRO FALLS & ZUMBROTA, MN. Minnesota
Products & Services
All Sons' Exteriors, Inc., we have years of experience in the construction, building, and remodeling business. Known for excellence and quality in our work, our customer service and work with insurance companies stands out from the industry crowd.
Industry TipsForeclosure Services Remodeling your home Storm Damage Repair/Restoration
23231 Logan Way
Lakeville, MN 55044 (952) 469-5221 Directions
PO Box 146
Lakeville, MN 55044
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
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|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: They provided a service to file a claim against Certainteed - defective shingles. Didn't follow thru with process. But when the monies were released Certainteed paid out for labor- 10,500. they demanded 3000 for their services. They were unable to complete the job. Lack of knowledge. I wanted all of the proceeds, and held the entire amount until they recieved 3000 for their services- Unable to complete the project now.
Desired Settlement: The entire amount that they took 3000.00
Business Response: Initial Business Response /* (1000, 5, 2015/01/26) */ All Sons' Exteriors, Inc. is in receipt of your correspondence dated January 16 concerning Complaint #********. All Sons' Exteriors, Inc. was very surprised to receive notice of this complaint. Beginning November 2012, at the homeowner request that ASE diligently pursue and submit a claim to CertainTeed for a defective shingle on the homeowners house. The homeowner indicated that there was granular loss each year. Please note: ASE did not originally install then homeowners roof. We began the claim process with CertainTeed on behalf on the homeowner for a full roof replacement. In July 2013, CertainTeed accepted the claim for the homeowner and sent a check to ASE to perform labor in the amount of $10,564.00. The homeowner withdrew from his agreement and decided he wanted the monies in full. ASE had worked on his behalf at least 9 months and requested to be paid for the claim processes we did on the homeowner request. The homeowner agreed to pay ASE $3000.00 for their services (please see attached letter signed by business and homeowner). Also, please see attached the CertainTeed Roofing agreement. ASE requests that the BBB contact the homeowner to confirm that (1) the issues raised in their complaint were amicably resolved by September 6, 2013. (2) the complaint with your office should be withdrawn and should not be reflected on ASE's BBB record. ASE puts tremendous value on its reputation and its record with the BBB. ASE remains committed to being responsive to customer complaints, and to addressing all disputes quickly, professionally, and in good faith. ASE understood that it had resolved the current dispute with ASE and the homeowners entered in their written agreement. Initial Consumer Rebuttal /* (3000, 7, 2015/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I felt that I had to release the funds to recieve the 7564.00. They were not capable to perform the duties to replace the roofing. But they refused to allocate the monies that were deserved to replace the roofing. I offered 500 for services, but refused. Just a intermediatary. I finished the claim, which they felt was dead. I would drop the claim, if they gave 2500 back to me. Final Business Response /* (4000, 9, 2015/02/04) */ In response to consumer: All Sons' Exteriors, Inc did follow through with the process with CertainTeed therefore the funds were released. We are able to complete the job professionally and precise. however after we had worked on this process for over a year Mr. ***** said he wanted a different contractor. Mr. ***** signed the agreement per previous attachment.
Read Complaint Details
Complaint: Our complaint is not just with our contract agreement but also with customer service, billing and follow through on services and issues - many issues. On 01/23/14 we received an email with a Detail Sheet/Invoice from All Sons' Exteriors, Inc. (ASE) for our roofing job done in 9/2013; 5-months from the completion of our roofing job. The roof was replaced due to storm damage. The invoice was for the full amount of our roofing job and did not account for our down payment of $4700. ASE did not send our insurance adjust a final billing until 3/14 with the correct billing amount for final payment. In July thru early August we made numerous calls to see when you were going to start our roof job. We were given excuses, i.e. - busy, hadn't settled with insurance company, busy with area storm damage etc. On 7/24/2013, we received a check from our insurance company for the initial payment on our roof, in the amount of $4,703.71. From late July to Sept 18 no one from ASE had bothered to discuss shingle colors or bring us samples. On 9/18/2013, we received a call from ASE that they were going to start our roofing job the next day...we had to inform them that they were not as we hadn't even picked out shingles. It was at that time we informed ASE that in mid-August I lost my job & could no longer afford the roofing job. It was on that phone conversation on 9/18/2013 that ASE had promised to complete our roofing job for the insurance settlement agreement ONLY. ASE brought samples on 9/18/14 & we picked out our shingles, paid the $4700 down payment. It was with a phone call agreement that ASE could begin our roofing job on Friday, 9/20/2013 when we returned from a trip out of state. We arrived home on 9/19/2013 to a mess in our yard & perimeter of our home & roofers on our house - not the start date we had agree on! A dumpster was delivered with no warning & placed such that we couldn't remove the vehicle in the stall. The dumpster had scrapped our stained driveway which was never addressed. Roofing items were dropped off in our driveway with no warning. Workers did not seem to understand English and our concerns. We were never informed of the mess that would be created around the perimeter of our home, i.e. nails and debris were scattered so that we could not let our dog out. Old shingles dropped everywhere including on our drive upside down, leaving tar on our driveway. Shrubs and plants around our yard were trampled & covered in debris. Our shingle job was completed into the evening hours/dusk & therefore impossible to inspect the work. It took several calls to get a portion of the roof looked at & repaired. We were to get a portion of the money back for interior repairs from water damage/roof leaking but did not. After many complaint calls to ASE the owner would promise a call back which was typically returned while we were at work promising us resolution that never occurred. We had to contact an attorney on advice on settling the bill as ASE tried to get us on the deductible of an additional $500 that was not part of our verbal agreement.
Desired Settlement: We are seeking the $200 that was agree upon for interior water damage repair that was sacrificed for final settlement of account and lien waiver agreement. We want to ensure that no collections or attempts to collect was placed on our credit. We have a great credit score and had received two internal collection letters from All Sons Exteriors.
Business Response: Initial Business Response /* (1000, 5, 2014/06/05) */ ASE is in receipt of your correspondence dated May 28 concerning Complaint #********. ASE was very surprised to receive notice of this Complaint. ASE and the homeowners had entered into a contract under which ASE performed construction work on their home. In response to some issues previously raised by the homeowner, ASE and the homeowner ultimately amicably resolved those issues as reflected in a written settlement agreement dated May 9, which predates the current BBB complaint. The homeowners expressly reference the recent Settlement Agreement in their complaint ("We are seeking the $200 that was sacrificed for final settlement of account and lien waiver agreement"). ASE negotiated the settlement agreement with the homeowners in good faith, and is very troubled by the fact that the homeowners turned around and filed a complaint with your office seeking $200 for issues resolved under the recent agreement. ASE requests that the BBB contact the homeowner to confirm that (1) the issues raised in their complaint were amicably resolved by the May 9 Settlement Agreement, and (2) the complaint with your office should be withdrawn and should not be reflected on ASE's BBB record. ASE puts tremendous value on its reputation and its record with the BBB. ASE remains committed to being responsive to customer complaints, and to addressing all disputes quickly, professionally and in good faith. ASE understood that it had resolved the current dispute when ASE and the homeowners entered into their recent, written agreement. If the homeowners will not respond to the BBB, we invite the homeowners to contact ASE directly.
Problems with Product/Service
Read Complaint Details
Complaint: Issues with siding and trim still not fixed after months of asking. We closed on our house May 24th 2013 prior to closing I let our builders know; Metro Classic Homes that there are issues with our siding in regards to bubbling and also trim around our garage was not flat. I was told this would be fixed but it never was. At closing it was discussed this still an open issue but they stated it would be fixed within 30days after our closing. I finally was able to directly contact All Sons' Exteriors, Inc. and they stated in July that they would come out in August to asses it and fix it. As you can see this did not happen. With a handful of emails back and forth along with some phone calls this issue is still unresolved. We deserve a home that was properly finished. We are now in the month of October there has been plenty of time to resolve this issue. I sent an email on 10/8/13 asking for an update and received nothing. Now we noticed our trim around our windows is popping out, go figure.
Desired Settlement: I want my siding issues fixed.
Initial Business Response /* (1000, 5, 2013/10/10) */
To: Better Business Bureau Complaints Department:
In response to the complaint from ***** *********, ****************** Lakeville, MN 55044.
All Sons' Exteriors, Inc. was hired as a subcontractor to install siding on this new construction home. We have been communicating with Ms. ********** by telephone and by email and also contacted Mr. ********** by telephone. We have kept all communication with both of the homeowners. We have assessed her house in regards to the issues she mentioned in her complaint, as a subcontractor we have contacted the General Contractor to discuss her home and what actions need to take place. This information was communicated last week and the General Contractor will be in contact with her on next steps. This is not a valid complaint.
Final Consumer Response /* (3000, 7, 2013/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This complaint is valid as I have been getting the run around from both the builder and All Son's Exteriors, Inc. I have copied pasted some of emails where you can specifically see the issues that I am talking about. No one is taking action in this matter. This has been ongoing since May 2013. (**** and *** is the builder)
***** ********** <*****.**********@gmail.com>
to ****, ag**********
There seems to be rippling/bubbling in the siding on the Livingroom master bedroom side. I see three spots that you can see when you drive by.
**** ****** <****@*****************.com>
to me, ag**********
I had noticed that the other day also..........the siders will take care of it when they come back to install the shake......they had over nailed it in a few spots
***** ********** <*****.**********@gmail.com>
to ****, ag**********
They installed the shakes today and looks like they finished and I do not believe they fixed it but I can double check.
**** ****** <****@*****************.com>
No they didn't fix it yet....they will be back tomorrow to finish up and fix the nailing issue.
From there I had the builder try and get something going. I always stated they need to contact us first before just showing up. They showed up right after we had our final grade done and it recently rained. We said this was not a good time and they need to call before coming. I would have told them not to come if they had called which we always requested. This is the email response I have from the builder.
*** ****** <***@*****************.com>
to ****, me, allsonsexterio.
I think it will be easier if you set the appointment up with the siding company.
Here we are communicating with the sub-contractor and here are a few of these emails. They go from we assessed your home to we are scheduling something soon. After I threatened to contact you guys and my lawyer they decided to finally get ahold of us again. They called my husband and all they said was they will be calling him the next day to set something up. Did they call the next day? NO. I asked to see where we were at and no response hence why I contacted the BBB. As you can see this is VALID.