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BBB Accredited Business since

River Point Resort & Outfitting Company

Additional Locations

Phone: (218) 365-6604 Fax: (218) 365-6139 PO Box 397, Ely, MN 55731 View Additional Email Addresses http://www.riverpointresort.com View Additional Web Addresses



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Description

Since 1944, River Point Resort has provided a treasured time where family and friends may renew and reconnect with oneself and each other in the peacefulness of a secluded wilderness setting, and have the leisure time to learn more about nature.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that River Point Resort & Outfitting Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for River Point Resort & Outfitting Company include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on River Point Resort & Outfitting Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 20, 1989 Business started: 01/01/1944 Business started locally: 01/01/1944 Business incorporated 04/14/1992 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
Steve Koschak, President Jane Koschak, Vice President
Contact Information
Customer Contact: Jane Koschak, Vice President
Principal: Steve Koschak, President
Business Category

Resorts Vacation Rentals Cabin, Cottage & Chalet - Rentals Canoe Rental & Trips Guide Service

Refund and Exchange Policy
Resort Reservations: Written notice of cancellation must be received. Deposit and/or prepayment are refunded only if the reservation is re-rented for same time with a new reservation. $100 processing fee per rental unit per week or partial week reservation will be retained. If written notice of cancellation is received and the reservation does not re-rent, customer has financial responsibility for the full amount of the reservation. There are no exceptions of any kind, including medical exceptions and air carrier or travel delays/cancellations. Travel insurance is available and may protect you against circumstances that may cause you to interrupt or cancel your trip.

Canoe Trip Cancellation:
In the event of cancellation, deposit and prepayments are nonrefundable. However, if written notice of cancellation is received at least 30 days prior to the date the canoe trip starts, the trip may be rescheduled for another trip this season or into next year. All money on account applicable to the outfitting of the trip (equipment, canoes, food, etc.) is transferable to the new trip date. Exception: Lodging deposit/prepay and permit handling fee is not transferable.
Refunds: USFS permit fee is nonrefundable.
Alternate Business Names
River Point Outfitting Company River Point Resort River Point Resort Inc
Products & Services

According to information provided by the business, River Point Resort offers resort vacations on a magnificent wilderness mile-long peninsula on Birch Lake and the South Kawishiwi River in the Superior National Forest, just 8.5 miles of Ely, Minnesota; also providing canoe trips into the Boundary Waters Canoe Area.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.