Business ProfileforArko Exteriors, Inc.

My roof received storm damage on August 11, 2023. Auto **************** sent an adjuster to my home to inspect my roof for storm damage on August 24, 2023. The paperwork that I received from Adjuster, *********** indicated that there would be two payments made to the roofing contractor. Per my insurance agent, I contacted ARCO Exteriors to give me an estimate of the damage. I accepted the services of ARCO and work began September 6, 2023. I paid ARCO the first check payment from Auto Owners of $19,480.10 believing that this was the first half of the payment from the ****************************** ARCO exteriors believed that this was the first payment from Auto Owners. *********************, my contact for ARCO exteriors told me that the insurance company was fully covering the payment for the roof and asked me a month ago if I had received the final payment from the insurance company. I assured him that I had not received a check for $19,164.81 from Auto Owners. He asked me to reach out to my insurance agent at ************************* and the agent said he would look into the payment. I assumed everything was taken care of at the agency and the insurance company. Last week ARCO called me, and I received an invoice for the balance of the roof debt. **** rep said he was sorry, but the debt was mine. He didnt know why, and apologized for not knowing from the beginning that I had to pay partially for the roof repair. **** agent said there was a failure because the paperwork was reviewed by himself, and two other people at ARCO and they did not look carefully enough to notify me of the responsibility. I believe there was a failure in communication from the insurance agent, ********************** and ARCO. I have been disadvantaged in this whole process. I have never had a roof repaired and was led to believe that my insurance policy would cover the repair, whether intentional or not. I did not understand that the depreciation of my roof would be my responsibility.