BBB Accredited Business since
Phone: (952) 943-1300 Fax: (952) 943-1605 10950 Hampshire Ave S, Bloomington, MN 55438
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A BBB Accredited Business since
BBB has determined that Ritchie Engineering Co, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Ritchie Engineering Co, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Business ManagementTom Ritchie, Owner
Refrigeration Equipment - Supplies & Parts Industrial Manufacturers Manufacturers & Producers
Products & Services
According to the information provided by Ritchie Engineering Co., Inc., this company offers manufacturing of refrigeration service tools and HVAC supplier.
10950 Hampshire Ave S
Bloomington, MN 55438 (952) 943-1300 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: They have decided to deny warranty services on a vacuum gauge # XXXXX . The gauge is about 11 months old and was purchased from a website brand new along with other gauges and tools, it fialed, i sent it in they said it cost $33.79 to repair, i asked for warranty services, they asked for a recipt, i faxed a recipt and they denined to repair under warraty, nw they have my property that is worth over $175.00 and refuse to return it to me, this is absurd and the folks at Richie are rude and abusive, they are the worst folks that i have ever delt with. i want my property returned and repaired. thanks much
Desired Settlement: I just want my gauge that they now have in their hands fixed and returned to me, that is a simple request
Business Response: Initial Business Response /* (1000, 5, 2014/09/16) */ Mr. ***** (BBB), A copy of the referenced case was given to me this past week. I would like to respond informing you of the resolution since this letter was written. I have spoken with the aforementioned consumer and have resolved this issue in our opinion. The product in question was sent to our attention with the claim it was not functioning properly. The product was out of the warranty period, therefore we offered to repair the product for a nominal fee or send the unit back. After a phone discussion, Mr. ******** appears to understand this and he was given the option to have his item sent back. Ritchie Engineering also offered to send along with his returned item - a replacement part (at no charge) that potentially was causing part of his concern. ******* ******* Vice President, Domestic Sales and Marketing ******* Engineering Company, Inc. Direct: XXX-XXX-XXXX Mobile: XXX-XXX-XXXX ******************** Initial Consumer Rebuttal /* (3000, 7, 2014/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) THIS IS NOT A FAIR RESOLUTION, THE PRODUCT HAS SEEN MINIMAL USE AND SHOULD NOT HAVE FAILED ESPECIALLY A USA MADE PRODUCT, I EXPECT THAT THE MANUFACTURE WOULD JUST GO AHEAD AND SWAP THE O-RING FOR ME OUT OF GOOD CUSTOMER SERVICE, THEY WANT TO CHARGE ME IN EXCESS OF $30.00 FOR A LOW BATTERY, THAT IS NOT ACCEPTABLE. THANK YOU Final Business Response /* (1000, 11, 2014/10/03) */ Product was returned with a non-verifiable receipt (Could not verify the receipt to any approved wholesaler or customer of ours). With lack of verifiable receipt, we look at the serial number (date of manufacture of product) which was Sept 2009. Product carries a one year warranty. Customer was given the choice of us repairing the unit for said price or we would gladly return the product as it was received. On Sept 15th customer was also offered a free O-ring to be included with the returned unit if he chose to have it returned without repair. To date, we have not received authorization on which option the customer wants us to do (repair for said amount or return with free O-ring). The customer simply has to authorize us to do one or the other by signing the repair estimate form in his possession. By the receipt of this rebuttal from the customer, it appears it his desire for us to send unit back. We will gladly do so, along with the free O-ring. Final Consumer Response /* (3000, 13, 2014/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) With the unit seeing minimal use the failure is for sure a one off material failure, since this manufacture makes and sells high quality instruments, it is assumed that when a good customer asks for assistance with a unit that has failed and should not have failed, it would have been addressed as a good business relationship deal. the folks at Richie have played hard ball and have been very rude to me, I want this item repaied and returned to make. thanks so much