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Description

We provide book publishing, printing, distribution, marketing, and ebook conversion services to small presses and individual authors through a variety of specific websites.

We also operate two business directories unrelated to publishing.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hillcrest Media Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Hillcrest Media Group, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hillcrest Media Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 18, 2009 Business started: 07/01/1997 Business started locally: 07/01/1997
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
Mark Traynor, COO Megan Sellheim, Director of Operations
Contact Information
Principal: Mark Traynor, COO
Business Category

Publishers - Book Marketing Programs & Services Books - Wholesale Bookbinders Printers

Refund and Exchange Policy
Each website has its own refund policy. Consumers should review the terms of any of our websites they are using.
Alternate Business Names
Bookprintingrevolution.com CoffeeAndBooks.com Hillcrest Publishing Group Inc Mill City Press Inc Published.com Publishgreen.com
Additional Information

According to the information provided by Hillcrest Publishing Group, Inc., this company provides services through these websites:

Published.com is a book directory service where authors and publishers can promote their work to bloggers, reviewers, and readers.

BookPrintingRevolution.com provides discount book printing, distribution and fulfillment service to independent authors and publishing companies.

MyBookOrders.com provides book fulfillment services and online bookstore services.

PublishGreen.com provides ebook formatting, publishing and distribution services.

MyAuthorwebsite.com provides website design and hosting for book authors

Products & Services

According to information provided by the business, Hillcrest Media Group offers book formatting, book editing, book cover design, ebook conversion, book distribution, book printing, book marketing.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.