Business ProfileforReal-Time Leasing, LLC

We rented through Real Time for 3 years. During that time we always paid our rent on time and made sure we kept up with maintenance on the house. Communication was never really great but for the first 2 years they at least responded to emails and vm's or maintenance requests. It all started this year 2022 around about March. We were called and told a realtor would be coming to look at the house. Which was fine the owner wanted a quote on how much he could sell the house for. All fine and dandy right. Couple months go by and a few more realtors come in and look at the house. Come **** we asked the leasing company if the owner was planning on selling. There response was "we do not know". Okay fine technically they didn't have to tell us until the end of July if our lease was not going to be renewed. In **** another realtor came out and we asked them if the owner was for sure selling. He stated yes. He also told us the landlord had agreed if we found a place before our lease ends September 30th 2022 he would let us out with no penalty. After said realtor left I called real time and told them what was said. She responded with I will have to talk to the owner. We waited over 3 weeks before I reached back out and had told her that we found a place to move to and would be leaving August 5th 2022. Asking if that would be alright with the owner!?? The next few emails back and forth were them telling me they still have not heard from the owner. I reached out on August 1st to make sure they prorated our rent for just the 5 days in August. Which she ended up going back in to fix as they had charged us the full month's rent on August 1st. Rent was paid in full before we vacated on August 5th. I sent the email stating the keys were on the counter and the house was locked up. They emailed back said great thank you. The following week I asked for the move out inspection report. Got no response. Fine. I emailed again on August 25th for the report and to make sure our damage deposit