Business ProfileforGassen Company, Inc.

We are having an issue with regards to a maintenance request that we placed with the *** Managment Company on 10/1/23. Timeline:On 9/29/23 we had rainstorm with large amounts of rain On 9/3023 we noted to have water in coming in the basement in the electrical/furnace/wash room from the ceiling On this same day we connected with a plumber and he was coming on 10/1/23 On 10/1/23 the plumber asked us how much rain we just received and stated that he did not feel that there was any leak and that the rain was coming from the roof thru the ventilation pipe for the drains.We them submitted a request thru the Gassen portal on 10/1/23 at 10:29 a.m. and the request# is 19513-1 On 10/2/23 we were informed by email from ***************************** at 12:03pm that she would get this scheduled with a roofing vendor.On 10/4/23 we had not heard anything from them and I called ************ at 1pmand was asked to leave a message for ****** which I did and then I also emailed her at 335pm.On 10/6/23 we still had not heard from them and I emailed ****** again at 749am and then called at 114 pm and was told by the person answering the phone that ****** had been out all week and that she was in today and that she would get a message to ****** to check into this ASAP.On 10/9/23 still had not heard anything, therefore I called again I asked to be transferred to a manager of ****** that I could speak to, again was sent to a VM which I left a detailed message and requested immediate response. I also on 10/9/23 at ****am emailed ****** again I called again at 149pm was told this would get escalated and that they have 24 hours to return calls I stated well it has been over a week so you are past that,.On 10/10 no contact, I called again, was told it was being escalated to the Director if no call in 24hrs to call back, further escalation to the President.On 10/11 no contact I called received the answering service during regular business hours I left a message.