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BBB Business Review

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Description

At Benjamin Franklin Plumbing your complete satisfaction with both our service and plumbers is 100% guaranteed. Our on-time guarantee is one of the best in the country, and backed by highly skilled plumbers. When you choose us you can't lose.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Benjamin Franklin Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Benjamin Franklin Plumbing include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 27 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

27 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 7
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 13
Total Closed Complaints 27

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Benjamin Franklin Plumbing
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 5

Additional Information

BBB file opened: January 13, 1997 Business started: 02/01/1990 Business started locally: 02/01/1990
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Department of Labor and Industry
443 Lafayette Rd N, Saint Paul MN 55155
http://www.dli.mn.gov
Phone Number: (651) 284-5005
dli.contractor@state.mn.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Steve Grohn, GM Alfons Foschiatti, Co-Owner Laura Foschiatti, Secretary/Treasurer Paul Gavic, Co-Owner Patrick McGuire, Vice-President Timothy McGuire, Co-Owner Mitchell McLain, Digital Marketing Specialist
Contact Information
Principal: Steve Grohn, GM
Business Category

Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Boilers - Repair & Cleaning Plumbers Plumbers Plumbing - Renovation & Repair

Service Area
Benjamin Franklin Plumbing provides their services in MINNESOTA.Benjamin Franklin Plumbing provides their services in ALBERTVILLE, ANDOVER, ANOKA, APPLE VALLEY, ARDEN HILLS, BETHEL, BLOOMINGTON, BROOKLYN CENTER, BROOKLYN CTR, BROOKLYN PARK, CHAMPLIN, CHANHASSEN, CHASKA, CIRCLE PINES, COLUMBIA HEIGHTS, COLUMBIA HTS, COON RAPIDS, CORCORAN, CROWN COLLEGE, CRYSTAL, CRYSTAL BAY, DAYTON, DELANO, DELLWOOD, EAGAN, EAST BETHEL, EDEN PRAIRIE, EDINA, EXCELSIOR, FALCON HEIGHTS, FALCON HGTS, FORT SNELLING, FRIDLEY, GOLDEN VALLEY, GREENWOOD, HAMEL, HILLTOP, HOPKINS, INDEPENDENCE, LAKEVILLE, LAUDERDALE, LINO LAKES, LITTLE CANADA, LONG LAKE, LORETTO, MAPLE GROVE, MAPLE PLAIN, MAPLEWOOD, MEDICINE LAKE, MEDINA, MENDOTA HEIGHTS, MENDOTA HTS, MINETONKA BCH, MINETONKA MLS, MINNEAPOLIS, MINNETNKA BCH, MINNETNKA MLS, MINNETONKA, MINNETONKA BEACH, MINNETONKA MILLS, MINNETRISTA, MOUND, MOUNDS VIEW, MOUNDSVIEW, N SAINT PAUL, NEW BRIGHTON, NEW HOPE, NORTH OAKS, NORTH SAINT PAUL, NORTH ST PAUL, NOWTHEN, OAK GROVE, ORONO, OSSEO, OTSEGO, PLYMOUTH, PRIOR LAKE, RAMSEY, RICHFIELD, ROBBINSDALE, ROGERS, ROSEVILLE, SAINT ANTHONY, SAINT BONIFACIUS, SAINT LOUIS PARK, SAINT MICHAEL, SAINT PAUL, SAVAGE, SHAKOPEE, SOUTH SAINT PAUL, SOUTH ST PAUL, SPRING LAKE PARK, SPRING LK PK, SPRING PARK, ST BONIFACIUS, ST LOUIS PARK, VADNAIS HEIGHTS, VADNAIS HTS, VICTORIA, W SAINT PAUL, WEST SAINT PAUL, WHITE BEAR LAKE, WHITE BEAR LK, WHITE BEAR TOWNSHIP, WHITE BEAR TP & WOODBURY, MN. Minneapolis, St. Paul & Suburbs
Additional Information

24/7

Products & Services

According to the information provided by Benjamin Franklin Plumbing, this company is a full service company offering reliable, on time plumbing, heating, and cooling services.


Customer Review Rating plus BBB Rating Summary

Benjamin Franklin Plumbing has received 3.94 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.