Business ProfileforHero Plumbing, Heating, Cooling, Drains & Electrical

In 2015 I bought a Halo whole house water filtration system from a company that was called Uptown. Since then they have changed their logo and name to ****************** There is a 10 year warranty on the tube. It has stopped regenerating so it is not softening the water. There is huge build up on my appliances and faucets. I called Hero and they confirmed that they use to be Uptown and could come out to fix the issue. ***** came out on Tuesday, December 25 at 8:00am. He came in to work on it but said he had to call the headquarters in ********** and he would get back to me the next day. He said that Maple Grove has very hard water and I said that is why I bought the Halo. He called me the next day. He had spoken to headquarters and they said it is not under warranty because of the hard water in Maple Grove so they would not fix it. ***** asked if I knew that when I bought it and of course they sold it to me anyway knowing it would not be under warranty when it would stop regenerating. I have found them to be untrustworthy as Uptown and now as Hero. They offered me some money off of a new water softener and I said not because I don't believe a word they say. I was sold that unit under the belief that there is a 10 year warranty on the unit and nothing was said that the warranty would be void because of the hard water. The Model is Halo 5 Stage-1". I would like the tube part to be replaced which could last another 8 years. Thank you so much for your help.