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BBB Business Review

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BBB Accredited Business since

Roger Vadnais Plumbing & Pump Service, Inc.

Phone: (651) 429-3303 Fax: (651) 429-9068 4771 Bald Eagle Ave, White Bear Lake, MN 55110 http://www.rogervadnais.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Roger Vadnais Plumbing & Pump Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Roger Vadnais Plumbing & Pump Service, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Roger Vadnais Plumbing & Pump Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 10, 1996 Business started: 01/01/1917 Business started locally: 01/01/1917
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Minnesota Department of Labor and Industry
443 Lafayette Rd N, Saint Paul MN 55155
http://www.dli.mn.gov
Phone Number: (651) 284-5005
dli.contractor@state.mn.us

Type of Entity

Corporation

Business Management
Roger Vadnais, Owner Carolyn Cooley, Office Manager
Contact Information
Customer Contact: Carolyn Cooley, Office Manager
Principal: Roger Vadnais, Owner
Business Category

Plumbers Plumbing Drains & Sewer Cleaning Sewer Contractors Sewer Inspection Water Heaters - Repairing Sewer Cleaning Equipment & Supplies Pumps - Service & Repair Chimney Lining Materials Water Heaters - Parts & Supplies Drainage Contractors Sump Pump Contractors

Service Area
Roger Vadnais Plumbing & Pump Service, Inc. provides their services in ARDEN HILLS, BAYPORT, CENTERVILLE, CIRCLE PINES, DELLWOOD, HUGO, LAKE ELMO, LANDFALL VILLAGE, LANDFALL VLG, LINO LAKES, LITTLE CANADA, MAHTOMEDI, MAPLEWOOD, MOUNDS VIEW, MOUNDSVIEW, N SAINT PAUL, NEW BRIGHTON, NORTH OAKS, NORTH SAINT PAUL, NORTH ST PAUL, OAK PARK HEIGHTS, OAK PARK HGTS, OAK PARK HTS, OAKDALE, PINE SPRINGS, SAINT PAUL, STILLWATER, VADNAIS HEIGHTS, VADNAIS HTS, W LAKELAND, WEST LAKELAND, WHITE BEAR LAKE, WHITE BEAR LK, WHITE BEAR TOWNSHIP & WHITE BEAR TP, MN.
Products & Services

According to the information provided by Roger Vadnais Plumbing, Heating & Air Conditioning,Inc., this company offers plumbing service for residential and small commercial, well pumps, unthaw frozen lines, sewage injections, sewer and drain cleaning, camera work & pumps. Light remodeling. AC & Heating services.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.