BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Peine Plumbing & Heating, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Peine Plumbing & Heating, Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Business ManagementWayne Peine, President/Owner Denise Maroni, Secretary/Treasurer
Plumbers Heating & Air Conditioning Air Conditioning Repair Heating Contractors
Products & Services
According to information provided by Peine Plumbing & Heating, Inc., this company offers residential heating air conditioning and plumbing contractor.
Industry TipsTips to Consumers for the HVAC Industry
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
20415 Chippendale Ave W
Farmington, MN 55024 Directions
PO Box 66
Vermillion, MN 55085 (651) 248-3406 (651) 463-8830
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (651) 248-3406(Phone)
- (651) 463-0156 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Billing mistakes; shoddy work; requesting money to repair work done poorly the first time Background Peine Plumbing was retained by **************** in Spring f 2015 to install restroom and kitchen plumbing for the amount of $53,000. The work has been completed and the $53,00 was paid in full and on time. During the project additional work was requested, and some problems were identified with the work performed. **************** asked Peine's Plumbing to correct the problems, and Peine's did correct 2 of 6 problems. Currently a $6000 invoice is pending resolution, while Glenhaven Event believes that only about $3000 should be paid to Peine's Plumbing. Complaints against Peine's Plumbing Peine's Plumbing invoiced **************** for doing correction for work already paid through the original agreement. Peine's Plumbing did not insulate the hot water lines according to the applicable industry standard, ASHRAE. Peine's Plumbing made mistakes in their invoices, and they did not want to discuss these problems. Peine's Plumbing installed a mop sink so close to the walls studs that actual wall material may not be installed between the sink and the studs. Peine's plumbing installed poorly the faucet for the mop sink, and it leaks 3 months after commissioning. Peine's Plumbing did not provide **************** with timely invoices, and assessed late fees on the first invoice provided. Overall, Peine's Plumbing performed sloppy work, and when asked to address the problems only addressed the most critical ones, and invoiced **************** for these repairs. Peine's Plumbing refused to meet to discuss said issues, and instead filed a lien against ****************' property. Resolution Sought **************** asks Peine's Plumbing for the following: a. Adjust invoices so that repair work for work included in the original contract is dropped b. Adjust invoices to show consistent hourly billing rates c. Adjust invoices to drop all late fees d. Return to Glenhaven Event to finish the hot water lines insulation job; move the mop sink to the proper distance, and repair the mop sink faucet.
Desired Settlement: Adjust billing and correct problems.
Business Response: Initial Business Response /* (1000, 6, 2016/01/14) */ Initial Consumer Rebuttal /* (3000, 8, 2016/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called and emailed Mr. Peine and he refused to meet and resolve the problems. Even in this reply he contradicts himself... on several points. We'll have to resolve this in court. Final Business Response /* (4000, 10, 2016/01/25) */ As you can see from Mr. ********* answers, he cannot come up with anything specific as to his complaint, either in his first complaint or his response to my rebuttal. Once again he states that I refused to meet with him, he states he has emailed me and called me. I have downloaded all my phone records from my cell phone. This is the only phone number he has ever contacted me on. The dates are from well before the time of the billing through the present (all within his timeline he said event would have taken place!) There are NO phone calls during this time. I have print outs if you would like to view them, there are approximately 170 pages that I went through line by line! Please note that now or any time in the past has Mr. ********* phone numbers or e-mails have been blocked. I have also submitted previously e-mails that I have received from Mr. ********. In my rebuttal I sent the email where he wanted to with meet OR have the invoice changed to his liking. We changed the invoices as he requested and did not contact him for a meeting as he stated "OR" have me contact him. We made the changes he requested and knew of no problems so I did not contact him, I just replied as he asked. The first time we heard of anything about any problems with the work and over charge or dispute to the bill was when we filed a Lien on the property. If there were truly these issues why did he not contact us about them, and why did he wait until December 22nd to file a report with you (his re-vised billing was sent to him November 2nd). His next claim is how I contradicted myself (could he please explain how I did this?) and how we would have to resolve this in court, that is what we are planning to do. I filed the Lien because we were closing in on the end of my legal date to do so. If I had known about the hot water lines we would have been happy to checked that out, his complaint was the first I had ever heard of this. I believe all other allegations made against me were discounted and explained in my rebuttal. As you can see I can back up my statements with documentation in detail. If we did something wrong with the hot water lines (code compliant) we are more than happy to return to take care of this (if there is anything to repair). We were never informed of any problems as stated before. We cannot repair or check out things that we do not know about! As stated in Mr. ********* complaint, he knows us at least $3000.00 as per his statement to you, we expect a minimum of this payment to be sent to my attorney immediately as he states it is owed, My attorney and I are not interested in the offer of your arbitration, we prefer to handle this in court. Any future communications from Mr. ******** should be directed to my attorney not myself/ ****************** ********************* ************ ***************** Office Address - ******************************* St. Paul, MN 55107 Mailing address - ************** Eagan, MN 55122 Final Consumer Response /* (3000, 12, 2016/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) One cannot speak to you directly if 1. you never answer your phone - we have logs too 2. you end all your communications with "talk to my attorney" We'll continue in court.
Customer Reviews Summary