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A BBB Accredited Business since
BBB has determined that Bruce Nelson Plumbing & Heating Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Bruce Nelson Plumbing & Heating Service include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementBruce Nelson, Owner Teresa Sundermeyer, Owner
Plumbers Heating & Air Conditioning Heating Contractors
Products & Services
According to the information provided by Bruce Nelson Plumbing & Heating Service, Inc., this company offers plumbing & heating contracting to residential clients.
Industry TipsTips to Consumers for the HVAC Industry
1272 Point Douglas Rd S
Saint Paul, MN 55119 (651) 738-9354 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (612) 731-2804 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Subject: Bruce Nelson Plumbing On Monday, June 13th I stopped in at Bruce Nelson Plumbing, **** *** ***** ******* **** St Paul, MN to get the rate they would charge me to replace the shut off valve for my outside water line. They said that there standard rate was a base fee of $89.00 and $49.00 an hour. I thought that was reasonable, and I guessed that the job would take less than 2 hours. So I expected to be billed approximately $189 plus parts. I should have gotten the quote in writing, because after the job was completed the following Thursday, and only after the job was complete, I was told that the rate was 89.00 base fee and $65.00 a half hour. If I had been quoted $130.00 an hour I would have called around for additional bids before asking for the work to be done. I was billed $195.00 for 1 ½ hours of labor. I went back today and they deny that they ever quoted me $49.00 an hour. I will never do business with them again. I know there was not a misunderstanding on the rate, he clearly stated $49.00 an hour on the verbal quote.
Desired Settlement: Subject: Bruce Nelson Plumbing On Monday, June 13th I stopped in at Bruce Nelson Plumbing, **** *** ***** ******* **** St Paul, MN to get the rate they would charge me to replace the shut off valve for my outside water line. They said that there standard rate was a base fee of $89.00 and $49.00 an hour. I thought that was reasonable, and I guessed that the job would take less than 2 hours. So I expected to be billed approximately $189 plus parts. I should have gotten the quote in writing, because after the job was completed the following Thursday, and only after the job was complete, I was told that the rate was 89.00 base fee and $65.00 a half hour. If I had been quoted $130.00 an hour I would have called around for additional bids before asking for the work to be done. I was billed $195.00 for 1 ½ hours of labor. I went back today and they deny that they ever quoted me $49.00 an hour. I will never do business with them again. I know there was not a misunderstanding on the rate, he clearly stated $49.00 an hour on the verbal quote.
We kindly disagree with the consumers complaint. We quoted an $89.00 service fee and $65.00 Per Half Hour as our labor rate. Our residential labor rate has not changed for 3+ years. With that being said, we also did work for this same consumer back in September of 2014. Our service fee and labor rate were exactly the same in September of 2014 as it is today. $49.00 per hour has never been our rate. We performed the work we were hired to perform at the labor rate we quoted.