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Business ProfileforMy Pillow, Inc.
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning the on-going Buy-One-Get-One (BOGO) offer for the premium pillow offered on their website. Consumers complaints allege confusion regarding the BOGO pricing of the pillows, as different pillow styles are offered in retail stores than those offered on the website. The premium pillows are only offered on the website and the standard pillows are only offered in retail stores. The business has responded to all complaints and has informed BBB they will be making changes to their advertising and packaging to clarify the different types of pillows.
Additional business information
At-a-glance
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 1550 Audubon Rd, Chaska, MN 55318-9508
- BBB File Opened:
- 2/10/2010
- Years in Business:
- 19
- Business Started:
- 5/1/2004
- Business Started Locally:
- 5/1/2004
- Business Incorporated:
- 7/1/2009
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- My Pillow Direct, LLC
- Business Management
- Michael Lindell, CEO
- Sherry Miles
- Megan Osterberg, Vice President of Customer Service
- Contact Information
Principal
- Sherry Miles
Customer Contact
- Megan Osterberg, Vice President of Customer Service
- Additional Contact Information
Phone Numbers
- (952) 442-6199Other Phone
- (855) 974-5569Other Phone
- (952) 442-6199
Customer Complaints
131 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
352 Customer Reviews
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Most Recent Customer Review
Wade B
03/27/2024
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