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BBB Business Review

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BBB Accredited Business since 01/18/2011

My Pillow

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(800) 308-1299950 Lake Dr STE 100, ChanhassenMN 55317-9340 Send email to My PillowView Additional Web Addresses

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Description

MyPillow's® interlocking fill was invented and patented by My Pillow's CEO Michael J Lindell, a life-long resident of Minnesota who is dedicated to jobs in MN. MyPillow®s are sold at My Pillow's web & retail stores, major retailers and trade shows.

BBB Accreditation

A BBB Accredited Business since 01/18/2011

BBB has determined that My Pillow meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised My Pillow's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 164 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

164 complaints closed with BBB in last 3 years | 77 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues36
Billing / Collection Issues21
Delivery Issues7
Guarantee / Warranty Issues17
Problems with Product / Service83
Total Closed Complaints 164

Customer Reviews Summary Read customer reviews

6 Customer Reviews Customer Reviews on My Pillow

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6 Customer Reviews

Additional Information

top
BBB file opened: 02/10/2010Business started: 05/01/2004
Type of Entity

Corporation

Incorporated: July 2009, MN

Contact Information
Michael Lindell (CEO)
Business Category

Pillows, Bedding

Products & Services

The patented MyPillow comes in S/Q and King size. MyPillow is antimicrobial, non allergenic and designed for washing and drying.

Hours of Operation

Our Customer Service Department is Open Monday-Friday 7AM-9PM CST; Saturday & Sunday 8AM-8PM CST.

Refund and Exchange Policy

MyPillow Standard/Queen and King size pillows come with a 10 Year Warranty and a 60-Day Comfort Guarantee. The 10 Year Warranty covers workmanship, and material defects.

The 60 Day Comfort Guarantee: If you are not 100% satisfied with your MyPillow simply call customer service at 952-442-6199 to receive return information.

You will be refunded the full original purchase price (less shipping costs).

The Mattress Topper comes with a 3-Year Warranty for workmanship and material defect and a 30-day Comfort Guarantee.

"Pet Pillows": all sales are final

Alternate Business Names
My Pillow Inc

If you choose to do business with My Pillow, please let them know that you contacted BBB for a Business Review.


Customer Review Rating plus BBB Rating Summary

My Pillow has received 4.40 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.