BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Lifetouch Inc

Additional Locations

Phone: (952) 826-4000 Fax: (952) 826-5647 View Additional Phone Numbers 11000 Viking Dr STE 400 W, Eden Prairie, MN 55344 http://www.lifetouch.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Lifetouch Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 179 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

179 complaints closed with BBB in last 3 years | 67 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 24
Billing/Collection Issues 15
Delivery Issues 19
Guarantee/Warranty Issues 14
Problems with Product/Service 107
Total Closed Complaints 179

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Lifetouch Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 13
Total Customer Reviews 14

Additional Information

BBB file opened: December 01, 1975 Business started: 08/01/1936 Business started locally: 08/01/1936 Business incorporated 03/10/1948 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
Susan Enlow, Office of the General Counsel Michael Faust, Owner / Manager Paul Harmel, CEO Brian Manager, Owner / Manager
Contact Information
Principal: Susan Enlow, Office of the General Counsel
Business Category

Photographers - Portrait Photo Finishing - Retail Photographers - Commercial

Alternate Business Names
Cilento Photography Flash Digital Portraits Lifetouch Church Directories and Portraits Inc Lifetouch National School Studios Inc Lifetouch Portrait Studios Inc Lifetouch Services Inc LIFETOUCH-VIDEO PRODUCTIONS Olan Mills Prestige Portraits
Products & Services

According to the information provided by Lifetouch, this company offers studio and school photography.


Customer Review Rating plus BBB Rating Summary

Lifetouch Inc has received 3.77 out of 5 stars based on 14 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.