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BBB Business Review

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This Business is not BBB Accredited

Pet Expo

Phone: (507) 625-2505Fax: (507) 625-28051800 Adams St, MankatoMN 56001-4840

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BBB Accreditation

Pet Expo is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Pet Expo's rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Prime Therapeutics is a mail order pharmacy which opened in April of 2004. The BBB has received complaints against the company involving delays in delivery and billing concerns. The company has responded to these complaints by delivering the prescriptions, providing refunds or making adjustments when necessary.

The company has informed the BBB they began providing service to three new health plans on January 1st, 2005. They say the volume of orders and calls to their pharmacy generated by the new business was greater than forecast, which led to delays in delivery and caused some customers to experience customer service issues.

Prime Therapeutics says they have implemented changes to improve service, including hiring more staff, providing additional training for customer service workers and enhancing their internal processes to expedite shipping. They say these steps have improved their service levels to within market standards and they will continue to monitor their service levels to ensure their customers are receiving the best possible service.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Pet Expo

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

top
BBB file opened: 01/08/2003Business started: 01/01/1984New Owner Date: 01/01/1984
Type of Entity

Corporation

Incorporated: June 1995, MN

Contact Information
Principal: Tom Yenish (President) Bo Bomick, (General Manager)
Business Category

Pet Supplies & Foods - Retail

Alternate Business Names
Pet Expo Dist

If you choose to do business with Pet Expo, please let them know that you contacted BBB for a Business Review.

As a matter of policy, BBB does not endorse any product, service or business.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.