This Business is not BBB Accredited
Phone: (507) 625-2505Fax: (507) 625-28051800 Adams St, Mankato, MN 56001-4840
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Pet Expo is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Pet Expo's rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Prime Therapeutics is a mail order pharmacy which opened in April of 2004. The BBB has received complaints against the company involving delays in delivery and billing concerns. The company has responded to these complaints by delivering the prescriptions, providing refunds or making adjustments when necessary.
The company has informed the BBB they began providing service to three new health plans on January 1st, 2005. They say the volume of orders and calls to their pharmacy generated by the new business was greater than forecast, which led to delays in delivery and caused some customers to experience customer service issues.
Prime Therapeutics says they have implemented changes to improve service, including hiring more staff, providing additional training for customer service workers and enhancing their internal processes to expedite shipping. They say these steps have improved their service levels to within market standards and they will continue to monitor their service levels to ensure their customers are receiving the best possible service.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Pet Expo
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Type of Entity
Incorporated: June 1995, MN
Contact InformationPrincipal: Tom Yenish (President) Bo Bomick, (General Manager)
Pet Supplies & Foods - Retail
Alternate Business NamesPet Expo Dist
If you choose to do business with Pet Expo, please let them know that you contacted BBB for a Business Review.