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This business is not BBB accredited.

Pet Expo

Phone: (507) 625-2505 Fax: (507) 625-2805 1800 Adams St, Mankato, MN 56001 http://www.petexpomankato.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pet Expo include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

Prime Therapeutics is a mail order pharmacy which opened in April of 2004. The BBB has received complaints against the company involving delays in delivery and billing concerns. The company has responded to these complaints by delivering the prescriptions, providing refunds or making adjustments when necessary.

The company has informed the BBB they began providing service to three new health plans on January 1st, 2005. They say the volume of orders and calls to their pharmacy generated by the new business was greater than forecast, which led to delays in delivery and caused some customers to experience customer service issues.

Prime Therapeutics says they have implemented changes to improve service, including hiring more staff, providing additional training for customer service workers and enhancing their internal processes to expedite shipping. They say these steps have improved their service levels to within market standards and they will continue to monitor their service levels to ensure their customers are receiving the best possible service.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pet Expo
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 08, 2003 Business started: 01/01/1984 Business started locally: 01/01/1984 Business incorporated 06/28/1995 in MN
Type of Entity


Business Management
Tom Yenish, President Bo Bomick,, General Manager
Contact Information
Principal: Tom Yenish, President
Business Category

Pet Supplies & Foods - Retail

Alternate Business Names
Pet Expo Dist

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.