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BBB Business Review

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Description

We offer timekeeping, payroll and HR solutions to small and mid-sized companies throughout the United States with a focus on the Minnesota and Western Wisconsin market. Our differentiator is our commitment to personalized implementation, training and service. Best in class solutions, personalized service and a commitment to excellence set us apart from the rest.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that CBIZ Payroll meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for CBIZ Payroll include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on CBIZ Payroll
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 27, 1999 Business started: 12/01/1995 Business started locally: 12/01/1995
Type of Entity

Corporation

Business Management
John Lundrigan, Regional Sales Manager Bob Wessel, General Manager Bob Willbanks, Sales & Marketing Manager
Contact Information
Principal: John Lundrigan, Regional Sales Manager
Business Category

Payroll Service Financial Services

Refund and Exchange Policy
If you are not completely satisfied after 90 days of processing with us, we will refund 100% of your processing fees, no questions asked.
Alternate Business Names
CBIZ
Products & Services

According to the information provided by Diversified Industries Inc., this company provides payroll processing services, human resource systems, payroll tax filing services, electronic time and attendance systems, child support payment services, workers compensation reporting, general ledger reporting and seamless integration to your existing systems and processes.

Industry Tips
Financial Planning
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.