BBB Accredited Business since
Phone: (952) 897-1470 Fax: (952) 226-3263 17026 Toronto Ave SE, Prior Lake, MN 55372
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A BBB Accredited Business since
BBB has determined that City Wide Painting & Decorating meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for City Wide Painting & Decorating include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Business ManagementJohn Ryan, Owner
Painting Contractors Commercial Painting Contractor Painters - Commercial or Residential Wallpaper Removing Wallpaper Hangers
Service AreaCity Wide Painting & Decorating provides their services in MINNESOTA.City Wide Painting & Decorating provides their services in ABERCROMBIE, ABSARAKA, ADRIAN, ALFRED, ALICE, AMENIA, ARGUSVILLE, ARTHUR, ARVILLA, AYR, BARNEY, BERLIN, BLANCHARD, BRAMPTON, BRIARWOOD, BUFFALO, BUXTON, CALEDONIA, CASSELTON, CAYUGA, CHAFFEE, CHRISTINE, CLIFFORD, COGSWELL, COLFAX, COLGATE, CRETE, CUMMINGS, DAVENPORT, DAZEY, DELAMERE, DICKEY, DURBIN, DWIGHT, ECKELSON, EDGELEY, ELDRIDGE, ELLENDALE, ELLIOTT, EMBDEN, EMERADO, ENDERLIN, ENGLEVALE, ERIE, FAIRMOUNT, FARGO, FINGAL, FINLEY, FORBES, FORMAN, FORT RANSOM, FRONTIER, FULLERTON, GALCHUTT, GALESBURG, GARDNER, GENESEO, GFAFB, GRAND FORKS, GRAND FORKS AFB, GRAND RAPIDS, GRANDIN, GREAT BEND, GUELPH, GWINNER, HANKINSON, HANNAFORD, HARWOOD, HASTINGS, HATTON, HAVANA, HICKSON, HILLSBORO, HOPE, HORACE, HUNTER, JAMESTOWN, JUD, KATHRYN, KELSO, KEMPTON, KINDRED, KULM, LAMOURE, LEAL, LEONARD, LIDGERWOOD, LISBON, LITCHVILLE, LUDDEN, LUVERNE, MANTADOR, MANVEL, MAPLETON, MARION, MAYVILLE, MCLEOD, MEKINOCK, MERRICOURT, MILLARTON, MILNOR, MONANGO, MONTPELIER, MOORETON, NOME, NORTH RIVER, NORTHWOOD, NORTONVILLE, OAKES, ORISKA, OXBOW, PAGE, PILLSBURY, PORTLAND, PRAIRIE ROSE, PROSPER, REILES ACRES, REYNOLDS, RIVERSIDE, ROGERS, RUTLAND, SANBORN, SHARON, SHELDON, SIBLEY, SPIRITWOOD, STIRUM, STRAUBVILLE, SYDNEY, THOMPSON, TOWER CITY, VALLEY CITY, VERONA, WAHPETON, WALCOTT, WALUM, WEST FARGO, WHEATLAND, WILD RICE, WIMBLEDON, WYNDMERE & YPSILANTI, ND.City Wide Painting & Decorating provides their services in ADA, ADAMS, ADOLPH, ADRIAN, AFTON, AH GWAH CHING, AITKIN, AKELEY, ALBANY, ALBERT LEA, ALBERTA, ALBERTVILLE, ALBORN, ALDEN, ALDRICH, ALEXANDRIA, ALMELUND, ALPHA, ALTURA, ALVARADO, AMBOY, AMIRET, ANDOVER, ANGORA, ANGUS, ANNANDALE, ANOKA, APPLE VALLEY, APPLETON, ARCO, ARDEN HILLS, ARLINGTON, ASHBY, ASKOV, ATWATER, AUDUBON, AURORA, AUSTIN, AVOCA, AVON, BABBITT, BACKUS, BAGLEY, BAKER, BALATON, BARNESVILLE, BARNUM, BARRETT, BARRY, BATTLE LAKE, BAUDETTE, BAXTER, BAYPORT, BEARDSLEY, BEAVER BAY, BEAVER CREEK, BECIDA, BECKER, BEJOU, BELGRADE, BELLE PLAINE, BELLECHESTER, BELLINGHAM, BELTRAMI, BELVIEW, BEMIDJI, BENA, BENEDICT, BENSON, BEROUN, BERTHA, BETHEL, BIG FALLS, BIG LAKE, BIGELOW, BIGFORK, BINGHAM LAKE, BIRCHDALE, BIRD ISLAND, BISCAY, BIWABIK, BLACKDUCK, BLAINE, BLMNG PRAIRIE, BLOMKEST, BLOOMING PRAIRIE, BLOOMINGTON, BLUE EARTH, BLUFFTON, BOCK, BORUP, BOVEY, BOWLUS, BOWSTRING, BOY RIVER, BOYD, BRAHAM, BRAINERD, BRANDON, BRECKENRIDGE, BREEZY POINT, BREWSTER, BRICELYN, BRIMSON, BRITT, BROOK PARK, BROOKLYN CENTER, BROOKLYN CTR, BROOKLYN PARK, BROOKS, BROOKSTON, BROOTEN, BROWERVILLE, BROWNS VALLEY, BROWNSDALE, BROWNSVILLE, BROWNTON, BRUNO, BUCKMAN, BUFFALO, BUFFALO LAKE, BUHL, BURNS TOWNSHIP, BURNS TWNSHP, BURNSVILLE, BURTRUM, BUTTERFIELD, BUYCK, BYRON, CALEDONIA, CALLAWAY, CALUMET, CAMBRIDGE, CAMPBELL, CANBY, CANNON FALLS, CANTON, CANYON, CARLISLE, CARLOS, CARLTON, CARVER, CASS LAKE, CASTLE ROCK, CEDAR, CEDAR E BETHL, CEDAR EAST BETHEL, CENTER CITY, CENTERVILLE, CEYLON, CHAMPLIN, CHANDLER, CHANHASSEN, CHASKA, CHATFIELD, CHISAGO CITY, CHISHOLM, CHOKIO, CIRCLE PINES, CLARA CITY, CLAREMONT, CLARISSA, CLARKFIELD, CLARKS GROVE, CLEAR LAKE, CLEARBROOK, CLEARWATER, CLEMENTS, CLEVELAND, CLIMAX, CLINTON, CLITHERALL, CLONTARF, CLOQUET, COBDEN, COHASSET, COKATO, COLD SPRING, COLERAINE, COLLEGEVILLE, COLOGNE, COLUMBIA HEIGHTS, COLUMBIA HTS, COLUMBUS, COMFREY, COMSTOCK, CONGER, COOK, COON RAPIDS, CORCORAN, CORRELL, COSMOS, COTTAGE GROVE, COTTON, COTTONWOOD, COURTLAND, CRANE LAKE, CROMWELL, CROOKSTON, CROSBY, CROSSLAKE, CROWN COLLEGE, CRYSTAL, CRYSTAL BAY, CULVER, CURRIE, CUSHING, CYRUS, DAKOTA, DALBO, DALTON, DANUBE, DANVERS, DARFUR, DARWIN, DASSEL, DAWSON, DAYTON, DE GRAFF, DEER CREEK, DEER RIVER, DEERWOOD, DELANO, DELAVAN, DELHI, DELLWOOD, DENNISON, DENT, DETROIT LAKES, DEXTER, DILWORTH, DODGE CENTER, DONNELLY, DORAN, DOVER, DOVRAY, DOWNER, DULUTH, DUMONT, DUNDAS, DUNDEE, DUNNELL, DUQUETTE, E GRAND FORKS, E GULL LAKE, EAGAN, EAGLE BEND, EAGLE LAKE, EAST BETHEL, EAST GRAND FORKS, EAST GULL LAKE, EASTON, ECHO, EDEN PRAIRIE, EDEN VALLEY, EDGERTON, EDINA, EFFIE, EITZEN, ELBOW LAKE, ELDRED, ELGIN, ELIZABETH, ELK RIVER, ELKO, ELKO NEW MARKET, ELKO NEW MRKT, ELKTON, ELLENDALE, ELLSWORTH, ELMDALE, ELMORE, ELROSA, ELY, ELYSIAN, EMBARRASS, EMILY, EMMONS, ERHARD, ERSKINE, ESKO, ESSIG, EUCLID, EVAN, EVANSVILLE, EVELETH, EXCELSIOR, EYOTA, FAIRFAX, FAIRMONT, FALCON HEIGHTS, FALCON HGTS, FARIBAULT, FARMINGTON, FARWELL, FEDERAL DAM, FELTON, FERGUS FALLS, FERTILE, FIFTY LAKES, FINLAND, FINLAYSON, FISHER, FLENSBURG, FLOM, FLOODWOOD, FLORENCE, FOLEY, FORADA, FORBES, FOREST LAKE, FORESTON, FORT RIPLEY, FORT SNELLING, FOSSTON, FOUNTAIN, FOXHOME, FRANKLIN, FRAZEE, FREEBORN, FREEPORT, FRIDLEY, FRONTENAC, FROST, FULDA, GARDEN CITY, GARFIELD, GARRISON, GARVIN, GARY, GATZKE, GAYLORD, GENEVA, GEORGETOWN, GHEEN, GHENT, GIBBON, GILBERT, GILMAN, GLENCOE, GLENVILLE, GLENWOOD, GLYNDON, GOLDEN VALLEY, GONVICK, GOOD THUNDER, GOODHUE, GOODLAND, GOODRIDGE, GOODVIEW, GRACEVILLE, GRANADA, GRAND MARAIS, GRAND MEADOW, GRAND PORTAGE, GRAND RAPIDS, GRANDY, GRANGER, GRANITE FALLS, GRASSTON, GREEN ISLE, GREENWALD, GREENWOOD, GREY EAGLE, GROVE CITY, GRYGLA, GULLY, HACKENSACK, HADLEY, HALSTAD, HAM LAKE, HAMBURG, HAMEL, HAMMOND, HAMPTON, HANCOCK, HANLEY FALLS, HANOVER, HANSKA, HARDING, HARDWICK, HARMONY, HARRIS, HARTLAND, HASTINGS, HATFIELD, HAWICK, HAWLEY, HAYFIELD, HAYWARD, HAZEL RUN, HECTOR, HEIDELBERG, HENDERSON, HENDRICKS, HENDRUM, HENNING, HENRIETTE, HERMAN, HERMANTOWN, HERON LAKE, HEWITT, HIBBING, HILL CITY, HILLMAN, HILLS, HILLTOP, HINCKLEY, HINES, HITTERDAL, HOFFMAN, HOKAH, HOLDINGFORD, HOLLAND, HOLLANDALE, HOLLOWAY, HOLMES CITY, HOLT, HOLYOKE, HOMER, HOPE, HOPKINS, HOUSTON, HOVLAND, HOWARD LAKE, HOYT LAKES, HUGO, HUNTLEY, HUTCHINSON, IHLEN, INDEPENDENCE, INTERNATIONAL FALLS, INTL FALLS, INVER GROVE, INVER GROVE HEIGHTS, IONA, IRON, IRON JUNCTION, IRONTON, ISABELLA, ISANTI, ISLE, IVANHOE, JACKSON, JACOBSON, JANESVILLE, JASPER, JEFFERS, JENKINS, JOHNSON, JORDAN, KABETOGAMA, KANARANZI, KANDIYOHI, KASOTA, KASSON, KEEWATIN, KELLIHER, KELLOGG, KELLY LAKE, KELSEY, KENNETH, KENSINGTON, KENT, KENYON, KERKHOVEN, KERRICK, KETTLE RIVER, KIESTER, KILKENNY, KIMBALL, KINBRAE, KINGSTON, KINNEY, KLOSSNER, KNIFE RIVER, LA CRESCENT, LA SALLE, LAFAYETTE, LAKE BENTON, LAKE CITY, LAKE CRYSTAL, LAKE ELMO, LAKE GEORGE, LAKE HENRY, LAKE HUBERT, LAKE ITASCA, LAKE LILLIAN, LAKE PARK, LAKE SHORE, LAKE ST CROIX BEACH, LAKE WILSON, LAKEFIELD, LAKELAND, LAKELAND SHORES, LAKELAND SHRS, LAKEVILLE, LAMBERTON, LANDFALL VILLAGE, LANDFALL VLG, LANESBORO, LANSING, LAPORTE, LASTRUP, LAUDERDALE, LE CENTER, LE ROY, LE SUEUR, LENGBY, LEONARD, LEOTA, LESTER PR, LESTER PRAIRIE, LEWISTON, LEWISVILLE, LINDSTROM, LINO LAKES, LISMORE, LITCHFIELD, LITTLE CANADA, LITTLE FALLS, LITTLE MARAIS, LITTLE SAUK, LITTLEFORK, LOCKHART, LOMAN, LONDON, LONG BEACH, LONG LAKE, LONG PRAIRIE, LONGVILLE, LONSDALE, LORETTO, LOUISBURG, LOWRY, LUCAN, LUTSEN, LUVERNE, LYLE, LYND, MABEL, MADELIA, MADISON, MADISON LAKE, MAGNOLIA, MAHNOMEN, MAHTOMEDI, MAHTOWA, MAKINEN, MANCHESTER, MANHATTAN BCH, MANHATTAN BEACH, MANKATO, MANTORVILLE, MAPLE GROVE, MAPLE LAKE, MAPLE PLAIN, MAPLETON, MAPLEVIEW, MAPLEWOOD, MARBLE, MARCELL, MARGIE, MARIETTA, MARINE ON SAINT CROIX, MARINE ST CRX, MARKVILLE, MARSHALL, MAX, MAYER, MAYNARD, MAZEPPA, MCGREGOR, MCINTOSH, MCKINLEY, MEADOWLANDS, MEDFORD, MEDICINE LAKE, MEDINA, MEIRE GROVE, MELROSE, MELRUDE, MENAHGA, MENDOTA, MENDOTA HEIGHTS, MENDOTA HTS, MENTOR, MERIDEN, MERRIFIELD, MIDDLE RIVER, MILACA, MILAN, MILLERVILLE, MILLVILLE, MILROY, MILTONA, MINETONKA BCH, MINETONKA MLS, MINN CITY, MINNEAPOLIS, MINNEISKA, MINNEOTA, MINNESOTA CITY, MINNESOTA LAKE, MINNESOTA LK, MINNETNKA BCH, MINNETNKA MLS, MINNETONKA, MINNETONKA BEACH, MINNETONKA MILLS, MINNETRISTA, MIZPAH, MONTEVIDEO, MONTGOMERY, MONTICELLO, MONTROSE, MOORHEAD, MOOSE LAKE, MORA, MORGAN, MORRIS, MORRISTOWN, MORTON, MOTLEY, MOUND, MOUNDS VIEW, MOUNDSVIEW, MOUNTAIN IRON, MOUNTAIN LAKE, MURDOCK, MYRTLE, N SAINT PAUL, NASHUA, NASHWAUK, NASSAU, NAVARRE, NAYTAHWAUSH, NELSON, NERSTRAND, NETT LAKE, NEVIS, NEW AUBURN, NEW BRIGHTON, NEW GERMANY, NEW HOPE, NEW LONDON, NEW MARKET, NEW MUNICH, NEW PRAGUE, NEW RICHLAND, NEW TRIER, NEW ULM, NEW YORK MILLS, NEW YORK MLS, NEWFOLDEN, NEWPORT, NICOLLET, NICOLVILLE, NIELSVILLE, NISSWA, NO OAKS, NORCROSS, NORTH BRANCH, NORTH MANKATO, NORTH OAKS, NORTH REDWOOD, NORTH SAINT PAUL, NORTH ST PAUL, NORTHFIELD, NORTHOME, NORTHROP, NORWOOD, NORWOOD YOUNG AMERICA, NOWTHEN, NYA, OAK GROVE, OAK PARK, OAK PARK HEIGHTS, OAK PARK HGTS, OAK PARK HTS, OAKDALE, OAKLAND, ODESSA, ODIN, OGEMA, OGILVIE, OKABENA, OKLEE, OLIVIA, ONAMIA, ORMSBY, ORONO, ORONOCO, ORR, ORTONVILLE, OSAGE, OSAKIS, OSLO, OSSEO, OSTRANDER, OTISCO, OTSEGO, OTTERTAIL, OUTING, OWATONNA, PALISADE, PARK RAPIDS, PARKERS PR, PARKERS PRAIRIE, PARKVILLE, PAYNESVILLE, PEASE, PEL RAPIDS, PELICAN RAPIDS, PEMBERTON, PENGILLY, PENNINGTON, PENNOCK, PEQUOT LAKES, PERHAM, PERLEY, PETERSON, PIERZ, PILLAGER, PINE CITY, PINE ISLAND, PINE RIVER, PINE SPRINGS, PINEWOOD, PIPESTONE, PITT, PLAINVIEW, PLATO, PLUMMER, PLYMOUTH, PONEMAH, PONSFORD, PORTER, PRESTON, PRINCETON, PRINSBURG, PRIOR LAKE, PROCTOR, PUPOSKY, RACINE, RADIUM, RAMSEY, RANDALL, RANDOLPH, RANIER, RAY, RAYMOND, READING, READS LANDING, RED LAKE FALLS, RED WING, REDBY, REDLAKE, REDWOOD FALLS, REGAL, REMER, RENVILLE, REVERE, RICE, RICHFIELD, RICHMOND, RICHVILLE, RICHWOOD, RIVERTON, RL FALLS, ROBBINSDALE, ROCHERT, ROCHESTER, ROCK CREEK, ROCKFORD, ROCKVILLE, ROGERS, ROLLAG, ROLLINGSTONE, RONNEBY, ROOSEVELT, ROSCOE, ROSE CREEK, ROSEMOUNT, ROSEVILLE, ROTHSAY, ROUND LAKE, ROYALTON, RUSH CITY, RUSHFORD, RUSHFORD VILLAGE, RUSHFORD VLG, RUSHMORE, RUSSELL, RUTHTON, RUTLEDGE, S INTL FALLS, SABIN, SACRED HEART, SAGINAW, SAINT ANTHONY, SAINT AUGUSTA, SAINT BONIFACIUS, SAINT CHARLES, SAINT CLAIR, SAINT CLOUD, SAINT FRANCIS, SAINT HILAIRE, SAINT JAMES, SAINT JOSEPH, SAINT LEO, SAINT LOUIS PARK, SAINT MARTIN, SAINT MICHAEL, SAINT PAUL, SAINT PAUL PARK, SAINT PETER, SAINT STEPHEN, SANBORN, SANDSTONE, SANTIAGO, SARGEANT, SARTELL, SAUK CENTRE, SAUK RAPIDS, SAUM, SAVAGE, SAWYER, SCANDIA, SCHROEDER, SEAFORTH, SEARLES, SEBEKA, SEDAN, SHAFER, SHAKOPEE, SHELLY, SHERBURN, SHEVLIN, SHOREVIEW, SIDE LAKE, SILVER BAY, SILVER CREEK, SILVER LAKE, SKYLINE, SLAYTON, SLEEPY EYE, SOBIESKI, SOLWAY, SOUDAN, SOUTH HAVEN, SOUTH INTERNATIONAL FALLS, SOUTH SAINT PAUL, SOUTH ST PAUL, SPICER, SPRING GROVE, SPRING HILL, SPRING LAKE, SPRING LAKE PARK, SPRING LK PK, SPRING PARK, SPRING VALLEY, SPRINGFIELD, SQUAW LAKE, ST ANTHNY VLG, ST ANTHONY, ST ANTHONY VILLAGE, ST BONIFACIUS, ST CROIX BCH, ST CROIX BEACH, ST LOUIS PARK, ST MARYS POINT, ST MARYS PT, ST PAUL PARK, ST ROSA, STACY, STANCHFIELD, STANTON, STAPLES, STARBUCK, STEEN, STEWART, STEWARTVILLE, STILLWATER, STOCKTON, STORDEN, STRANDQUIST, STRATHCONA, STURGEON LAKE, SUNBURG, SUNFISH LAKE, SVEA, SWAN RIVER, SWANVILLE, SWATARA, TACONITE, TALMOON, TAMARACK, TAOPI, TAUNTON, TAYLORS FALLS, TENNEY, TENSTRIKE, THEILMAN, THIEF RIVER FALLS, THIEF RVR FLS, TINTAH, TOFTE, TOGO, TOIVOLA, TOWER, TRACY, TRAIL, TRIMONT, TROSKY, TRUMAN, TURTLE RIVER, TWIG, TWIN LAKES, TWIN VALLEY, TWO HARBORS, TYLER, ULEN, UNDERWOOD, UPSALA, UTICA, VADNAIS HEIGHTS, VADNAIS HTS, VERDI, VERGAS, VERMILLION, VERNDALE, VERNON CENTER, VESELI, VESTA, VICTORIA, VIKING, VILLARD, VINING, VIOLA, VIRGINIA, W LAKELAND, W SAINT PAUL, W ST PAUL, WABASHA, WABASSO, WACONIA, WADENA, WAHKON, WAITE PARK, WALDORF, WALKER, WALNUT GROVE, WALTERS, WALTHAM, WANAMINGO, WANDA, WANNASKA, WARBA, WARREN, WARSAW, WASECA, WASKISH, WATERTOWN, WATERVILLE, WATKINS, WATSON, WAUBUN, WAVERLY, WAWINA, WAYZATA, WEBSTER, WELCH, WELCOME, WELLS, WENDELL, WEST CONCORD, WEST LAKELAND, WEST SAINT PAUL, WEST ST PAUL, WEST UNION, WESTBROOK, WESTPORT, WHALAN, WHEATON, WHIPHOLT, WHITE BEAR LAKE, WHITE BEAR LK, WHITE BEAR TOWNSHIP, WHITE BEAR TP, WHITE EARTH, WILDER, WILLERNIE, WILLMAR, WILLOW RIVER, WILMONT, WILTON, WINDOM, WINGER, WINNEBAGO, WINONA, WINSTED, WINTHROP, WINTON, WIRT, WOLF LAKE, WOLVERTON, WOOD LAKE, WOODBURY, WOODSTOCK, WORTHINGTON, WRENSHALL, WRIGHT, WYKOFF, WYOMING, YOUNG AMERICA, ZIM, ZIMMERMAN, ZUMBRO FALLS & ZUMBROTA, MN. All of Mn. and suburbs of Minneapolis
Alternate Business NamesCitywide Painting & Decorating
Products & Services
According to the information provided by City Wide Painting & Decorating, this company specializes in commercial and residential full service painting and paper hanging.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
17026 Toronto Ave SE
Prior Lake, MN 55372 (952) 897-1470 Directions
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Problems with Product/Service
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Complaint: On the morning of 1/2/2014, an employee of City Wide backed into my garage door resulting in damage.The business owner is not responding to my emails. I employed City Wide Painting & Decorating to remove wallpaper and paint in my home. On the morning of 1/2/2014, an employee of City Wide Painting and Decorating Company backed into my garage door resulting in damage to the door. I spoke with the employee right away who said he was looking to the side rather than behind him while backing up. Said employee fully admitted the damage was his fault. City Wide owner called later that evening and offered a $100 to $150 discount. I asked him if he knew how expensive it was to replace a garage door panel as I had spoken to the garage door company that had installed the door. He said he did. I then stated he would need to discount a whole lot more than $100 as the company stated it would be much more than that. It was agreed we would talk about it the next morning. That morning I sent photos and door information to the garage door company, and they sent a quote right away. They noticed the middle panel was damaged as well right by the damaged bottom panel that they included in their quote. Right after receiving their quote, I sent all the information, along with the email correspondence I had with the garage door company, to the City Wide owner. When I forwarded the quote and correspondence from the garage door company to him, he then wanted to deduct a percentage based on the age of the garage door and the size of the two dents he and his employee claimed were on the other side of the panel. The garage door company is charging me for the replacement of the panel regardless of the age of the garage door and size of any divet. The following actions from the owner were the most unprofessional and misdirected frustration and anger I have ever experienced. It truly was unbelievable. To resolve the one versus two garage door panel repair, he had his employee back his truck up to the door. I agreed the trailer hitch hit the bottom panel and by the way he had the truck backed up, wouldn't have hit the middle panel. After I told him I didn't like the way he was yelling and/or speaking to me, and the unprofessional way he was dealing with this, he agreed to pay for the bottom panel and I was to talk with the garage door company and decide if I would accept his offer to pay for replacement and repair costs for only the lower panel. I emailed the owner of City Wide on 1/4/2014 with a revised quote from the garage door company for repair/replacement in the amount of $452.61 for the bottom panel only. I stated in my email, if he had any further questions about the quote, he should contact the company directly, otherwise, to please respond to my email that he approved and I would deduct the amount of $452.61 from the painting bill (he verbally agreed to take the extra $150 charge for sheetrock "mud" off the bill because he used very little in repairing the damage to my walls from removing the wallpaper) and pay the original estimate and send him a check. I heard nothing from him the whole week and forwarded the same email on 1/12/14. The new panel will not exactly match the current garage door and the owner of City Wide Painting & Decorating did offer to come back and paint the entire garage door. However, due to the unprofessional, bullying manner in which he treated me and handled this whole situation, I prefer to never have him on my property again.
Desired Settlement: Just a written approval to my email of the revised quote from the garage door company, so I can schedule an appointment with them and the agreed upon amount I owe the owner minus the $452.61 replacement costs to fix the door.
Business Response: Initial Business Response /* (1000, 5, 2014/01/23) */ After my employee hit her garage door thew both looked at it and agreed the truck did infact dent the door. When I got on the job ********** was obviously mad about a clear accident that had happened. Then she got an estimate from the garage door company and tried to charge us for replacing 2 garage panels, the bottom one and second panel above. We both explained to her that a hitch cannot dent the door in 2 spots, one low and one high. This whole conversation she apparently thought I was yelling at her which I wasn't. Even my employee said I wasn't and he has been with me for 18 years so he knows when I'm yelling. Then when I gave her the final bill willing to deduct the garage cost for replacement she didn't want to pay our additional cost we incurred on the project for wall repair, base board removal and re-installation, sanding and repair priming. We left the job not paid and I told her to decide and contact me. She did with 2 e-mails and I finally mailed her back on 1-23-14. The reason for the delay was because I research other garage door companies cost for panel and my options for filing court proceedings if she decides not to pay. In my final bill I did cut the extra repair work from $ 150.00 to $ 75.00. And the main reason was I was undecided on what my course of action would be because of her attitude toward me and my employee. Thank You **** at City Wide Painting. Obviously my history with the BBB speaks for itself. This is one complaint in how many years I've been a member. The final payment I asked for was The job total of $ 1350.00 - $ 452.61 for garage door and + $ 75.00 for additional work not in original proposal. This comes to $ 972.30. Thank You **** at City Wide Painting. Final Consumer Response /* (3000, 9, 2014/01/24) */ 1/23/ City Wide owner replied. My response to the owner of City Wide's expectation that now I pay half of the $150 mud bill even though that issue had already been decided on that Friday and was not the current issue at hand: First, be professional and honor what you agreed to. When we were outside looking at the damage to the garage door, and you presented me with the invoice, I questioned the extra $150 mud fee when you, your employee and I all agreed there was nothing out of the ordinary removing this wallpaper other than it was a lot easier process and very little damage to the sheetrock. You said to me, "Fine, forget the $150 mud fee and just pay what you feel is fair." The $100 charge for mud work you added on to the kitchen and bathroom bill, I did pay with no questions because that was before I saw all of the errors in the bathroom. You did return to fix some of the glaring mistakes and agreed it was a horrible job. However, the terrible mud job that you claim is the "glare from the sink" is still visible. Also, the one wall in the upstairs bathroom where some mud work and sanding was needed was poorly done, if at all. It looks as if the area needing work was simply painted over with no mud or sand work done. Moreover, why would one bathroom's mud work on one area of the wall cost more than all of the mud work in a kitchen and downstairs bathroom? Considering issues in the upstairs bathroom - another poor job of mud work and sanding on the one wall by the toilet (if done at all); white and uneven lines showing from poor taping job in various areas; base boards not flush with the walls; two gaping holes in the wall where the mirror was removed (not filled in as you said they would be); tank on the toilet was not taken off to fully remove wallpaper and then painted, as it was in the downstairs bathroom; clogged bathtub drain with wallpaper scraps because it was not closed while working over the tub, and paint spots on the bedroom carpet. With all of these issues, I feel paying the $1350 original amount minus the $452.61 for a total of $897.39 garage damage is more than fair. In fact, with all of these problems, the owner should offer to discount the price. Again, I am the customer that has been and continues to be inconvenienced.
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