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A & E Painting, LLC

Phone: (612) 978-1978

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
09/10/2012Problems with Product / Service | Read Complaint Details
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Complaint
Purchased voucher thru Amazonlocal(Living Social) to have walls painted. Contacted A&E Painting via email to see if we could use voucher because area and distance greater than perimeters set in voucher. Was informed it would work as he would calculate extra work and charge accordingly. Met with owner (****** ********) and he said he would prepare, prime and paint (2 coats). He would also purchase the paint (2 gal. primer & 3 gal. paint). Work sch. for 6/4 (prep & prime walls) & 6/5 (paint walls). He charged us $444 plus the $85 for the Amazonlocal voucher. ****** ********, owner, reported he did not have any other staff working for him and would be doing the work.He did not come on 6/4 & we left voice message. He made arrangements to come and do all the work on 6/5 which we questioned how he could prep, prime & paint 2 coats satisfactorily. He purchased 1 gal. of primer and 2 of paint. He did the work but it is of poor quality. He did not prep the walls ... fill cracks and nail holes. He just painted over them. The walls need touch up. He came once and did some touch up, but still need additonal work. We contacted him several times and he made appointments to come and do the work but never showed up. Our last communication with him was on 6/23. We want the work completed w/out any additonal charges. There are spots throughout the unit that need touching up and a hall wall that is all blotchy and needs repainting. This feels like a scam ... the company gets names from Amazonlocal & Living Social vouchers. The work is done but is of poor quality. The company operates through the internet and cell phone. (We got the address of A&E off a paint receipt.) We did get a full refund ($85) from Amazonlocal after reporting the poor workmanship.
Product_Or_Service: Painting walls in our condo

Desired Settlement
We want the work completed without any additonal charges. There are spots throughout the unit that need touching up and a hall wall that is all blotchy and needs repainting. If extra paint is required we expect A&E to provide it as they did not purchase all they said they would need. We want A&E Painting to schedule an appointment and to keep the appointment. There is a history of excuses and no shows.

Business' Initial Response
Hi I have been to the ****** residence twice to do touch ups. My second trip out I completed their touch ups in question where they had placed tape around their area of concern. To my knowledge their is a area where i touched up previously. It is a concern to the ******s; I have purchased another gallon of paint at my cost to do so. In the end their has been missed communication along with missed touch up appointments. I have before and after photos also.
I will committ to their request with in one week from today; to do the last and final touch up.

Industry Comparison| Chart

Painting Contractors, Painters - Commercial or Residential, Commercial Painting Contractor, Painting - Faux Finishing, Hand Painting & Decorating

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.