BBB Accredited Business since
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Modern Office is a nationwide online retailer of office furniture with headquarters and warehouse in Eden Prairie, MN. We also have a showroom at 6900 Shady Oak Road featuring office chairs, office desks, conference tables, reception desks, reception room seating, airport seating, roll top desks, bookcases, files, and more. Inside delivery and assembly is available for local customers.
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A BBB Accredited Business since
BBB has determined that Modern Office meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Modern Office include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Business ManagementReed Swensen, Vice-President
Office Furniture & Equipment
Products & Services
Modern Office offers the following product(s): airport seating, bookcases, chair mats, coat racks, computer desks, conference tables, custom office furniture, display cases, drafting furniture, ergonomic accessories, files and storage cabinets, folding tables, lecterns, letter boards and visual boards, literature racks, mailroom furniture, office chairs, office desks , office panels and cubicles, reception desks, reception seating, roll top desks
Method(s) of PaymentVISA, MasterCard, American Express, Discover PayPal
Refund and Exchange Policy30 day return period (custom items not returnable). The customer is only responsible for return shipping. The customer must return the order in its original carton and arrange for return via the method of their choice. No re-stocking charges for orders under $2,000.
Alternate Business NamesResponse Marketing Inc
Products & Services
According to information provided by the business, Modern Office offers a large selection of office furniture including office chairs, office desks, conference tables, reception furniture, lecterns, and more from over 100 manufacturers at discount prices, with a wide range of colors and sizes.
6900 Shady Oak Rd
Eden Prairie, MN 55344 (952) 941-2837 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (800) 443-5117(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Reception Desk order was very misleading! Product was extremely poor quality and piece was cracked upon arrival! Our company ************* of Stuart purchased a reception desk from Modern Office. Due to this being an on-line purchase I had spoken to **** and ***** about the specific desk of interest. The details of the desk were "durable" and "great quality". This is far from the truth. The item # ***** arrival and was cracked and the desk was extremely poor quality. Spoke with ***** on the phone about the concern of the desk we purchased. ***** was very rude and unwilling to work with us. We want to return the desk and get a refund as this desk has absolutely no use for us due to such poor quality. The desk was supposed to go in our showroom and is in no shape or form acceptable to do so. The amount paid on our behalf for this desk was $4,197.00. This is a big chunk of change for such poor quality. The payment method was by credit card. Due to our dealership being under construction this desk has been sitting in the original box since the purchase date. (10/25/2013) Please note that the manufacturer has a 4-5 week process for shipping out. The picking ticket #is ******. Our company is looking for resolution in this matter. It's only fair for the company to accept their product back and refund us the money so we can buy a desk that is good quality. The only part of this desk that was "customized" was that our company needed an all white desk. Aside of that we purchased a standard size desk that was offered by the company. If the company advertises such good quality desks, than the company should be honest and deliver what they promise.
Desired Settlement: We are seeking a full refund of the desk in the amount of $4,197.00 for the return of their product.
Business Response: Initial Business Response /* (1000, 5, 2014/05/02) */ Order for an all white custom desk was placed October 25, 2013 and shipped to the customer on November 26, 2013. These desks are custom built to order in the color as specified by the customer. We have shipped thousands of custom desks of similar construction but in a wide variety of sizes, shapes and colors to professional offices, retail stores and car dealerships without incident. Since they are custom made we do not accept returns. The customer has now had the desk for over five months before reporting any issues. Although after this length of time we have no recourse with the carrier, we will produce and replace whatever component of the desk is needed at no charge to repair any shipping damage. The desk is warranted for any flaws or defects due to material or workmanship so if there are any particular issues with the desk we will certainly take care of this. This does not, however, include providing a new desk to fit the new layout of their showroom. Thank you.