Business ProfileforStar Tribune Media Company, LLC

We are a public library who subscribe to the Star Tribune and provide the newspaper to patrons of our community. The paper is delivered by a driver and is thrown toward the building from the road. This has resulted on our newspaper getting wet (sometimes beyond use) and stolen several times over the course of the last few years. I have contacted the Star Tribune office many times asking that the newspaper be put into the outdoor book drop which is a few steps away from the street. The company is very good about crediting our account which is appreciated, but it doesn't help us provide the service of the newspaper to our patrons when it is too wet to be read. I have been told each time I call that the carrier will be notified and that my message will be given to their supervisor. I have been told a supervisor will call me a few times and I have never been called. This week, I asked that a supervisor call me by today or I would be contacting the Better Business Bureau. I have not been contacted. We are looking for better service. We are requesting that the newspaper get put into the book drop to protect it from the elements. I have tried many times to talk to a supervisor/manager at the office and have had no luck.