BBB Business Review

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This business is not BBB accredited.

The Music Connection, Inc.

Phone: (651) 464-5252 Fax: (651) 464-4249 View Additional Phone Numbers 77 8th Ave SW, Forest Lake, MN 55025

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Musical instrument sales rentals and repairs; including guitars, ukes, pianos, drums, keyboards, brass, woodwinds, harps and orchestral strings School Music Dealer. Music Lessons. Sound Systems both portable and installed. Sheet music, books, and accessories.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for The Music Connection, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Music Connection, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 07, 1995 Business started: 06/16/1981 in MN Business started locally: 06/16/1981 Business incorporated 06/16/1981 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803

Type of Entity


Business Management
Charlie Ollmann, President Bruce Abbe, Director of Music Education Barb Ollmann, Vice President
Contact Information
Principal: Charlie Ollmann, President
Business Category

Musical Instruments - Dealers Musical Instruments - Supplies & Accessories Music - Sheet Organs Organs - Tune & Repair Pianos Pianos - Parts Sound Systems & Equipment Hotels - Reservations Music Instruction - Instrumental Music Instruction - Vocal Pianos - Tuning & Repair Amplifiers Instrument Cases

Products & Services

The Music Connection, Inc. sells the following brand(s): Audio Technica, Breedlove, Conn/Selmer, ElectroVoice, Harpcicle, Kala, Kala, Luna, Presonus, Seagull, Shure, Yamaha

The Music Connection, Inc. offers the following product(s): Amplifiers, Brasswinds, Guitars, Harps, Keyboards, Percussion, Pianos, Sound Systems, Ukes, Woodwinds

Method(s) of Payment
Cash, Major Credit Cards, Local Checks with 2 forms of I.D.
Refund and Exchange Policy
7 days full refund. 14 days store credit. 30 days with possible restocking fee on a case by case basis.
Products & Services

According to the information provided by The Music Connection, this company offers all types of musical instruments, guitars, drums, school band instruments, and also sound systems.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.