BBB Accredited Business since
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Voice Solutions provides services and products geared towards creating a branded, engaging experience for businesses and their clients through music, messaging, visual digital signage, sound systems and sound masking.On 5/4/2016, the company informed BBB they have been a victim of business identity theft, wherein callers receive annoying calls from what appears to be the phone number for Voice Solutions. However, Voice Solutions is not affiliated with these calls.
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A BBB Accredited Business since
BBB has determined that Voice Solutions, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Voice Solutions, Inc. include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
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Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Business ManagementCassandra Rader, Marketing Director Dick Brown, Owner Sandra Brown, Owner
Music & Messaging Services Business Services - General Internet-Based Telephone Service Voice Mail Services Digital Media Signs - Digital Sound Systems & Equipment
Hours of OperationVoice Solutions is open Monday through Friday from 8am until 5pm. Emergency assitance is available weekdays until 8pm, and Saturday and Sunday from 8am to 5pm.
Refund and Exchange PolicyEquipment Warranty:
The manufacturer's warranty will be applied to any equipment purchased from Voice Solutions. Equipment found to be defective within the warranty time frame will be replaced at no cost to the client. Voice Solutions will pay standard ground shipping for the replacement equipment; any expedited shipping fees will be the responsibility of the client.
Defective equipment is defined as, hardware failure; it does not include equipment damaged by the client network, dropped equipment, liquid or dust/dirt damage, or natural disasters.
Warranty does not extend to any parts and labor which have been subject to misuse, neglect, accident, incorrect wiring (not our own), improper installation (not our own), and movement of product from initial position.
Equipment Return Policy:
Client is required to return all equipment replaced with new equipment within 30 days of installation completion or the client will be charged for the replacement equipment. Voice Solutions will provide a prepaid return label for the client to send the equipment back.
Upon cancellation all equipment owned by Voice Solutions must be returned within 30 days of cancellation of service or the client will be charged. Voice Solutions will provide a prepaid return label for the client to send the equipment back.
Equipment pre-approved by Voice Solutions to be returned for a credit must be sent back, in working order, within 60 days of agreement.
Installation and all work performed by a Voice Solutions hired technician will be warranted until termination of service with Voice Solutions. Upon notification of a technical issue, Voice Solutions will work with the client to troubleshoot and solve the issue. If the issue cannot be resolved a technician (hired by Voice Solutions) will be sent at no cost to the client during normal business hours. Client's that need a technician before or after regular business hours or on weekends will have to pay the additional fees incurred.
Voice Solutions is not responsible for installations completed by a non-Voice Solutions hired technician.
Warranties are null and void if client's account is not in good standing with Voice Solutions. Payment must be made prior to any replacement equipment or technicians being sent out. Voice Solutions will notify client of any past due balance.
Products & Services
According to the information provided by Voice Solutions, this company offers business media integration services.