Written/verbal contract ignored.NOT LEVELED.Damaged approach.Seams not aligned.Poor seam filling.No post-care instructions.Unprofessional behavior.
Rec'd 9 bids(7 written;$3,450-7,250).Able Concrete $5,150.Contract missing cut size & sealant verbage.Spoke w/*** re: cut size wanting 6ft wide squares like neigbhor& sealant.*** said"no problem".He asked if I sent in contract "No,I was waiting to confirm specifics 1st before choosing a company".I added to contract:"7/19 telephone call:includes 6ft squares(see neighbor)&sealer".Contract signed,dated& mailed in envelope provided.Able Concrete arrived 8/16 as scheduled.Introductions were made.Went out & reviewed what to be done before starting.I repeated "6ft wide squares,like neighbors".Discussed 8ft extension to apron to keep uniform & remaining driveway @ 6'x4squares=24'wide driveway.West driveway asked for curved vs straight frame to approach like neighbors.Able said"OK".East driveway requested straight frame.Able said"OK".However,Able wanted 8ft cut to stay even with apron&approach& gave rationale.I voiced my concerns re: squares too big >'er risk cracking.In my research & observation of other professional masonry most residential aprons/approaches/sidewalks/driveways are being cut smaller to minimize cracking.Despite Able's insistence I still wanted 6ft squares as indicated written/verbal.He was abrasive/upset,but knew I wanted 6ft squares like neighbors.He & workers tore out asphalt/prepared driveway.Went out again,asked if things were ok,Able said"Yes".Reminded him again I wanted 6ft squares cut like neighbors.He said"it will be like the neighbors".About 6:35pm told Able I was leaving for 15minutes.Returned 12minutes later.Crew was working,I could see cuts were 8ft wide not 6ft.I couldn't believe it.Wanted to yell at Able but chose not to in front of crew.Crews not at fault,following instructions.Waited for post-care instructions and wanting to discuss 8ft cut wide squares and billing.Looked out window again and everyone gone.No knock,no door bell,no phone call, no post-care instructions.Called Able Concrete next day,spoke w/***.Said she would relay message that I upset that driveway not done as agreed.She called back said she relayed message to workers&owner=Dale=Able.Said *** would call me Monday.Received no phone call.Tuesday 8/21 *** phoned me @ work. I reminded him we had the "6ft wide cut,like neighbors driveway" discussion twice prior to pouring cement & that the contract was ignored.He said written contract invalid.He stated that he made 8ft cuts because"I am the expert,I am the professonal so I did what was best.It's how I would do my driveway".He repeated this several times.He said that"*** does not actually do the work so he doesn't know what is best".He stated that if I would have taken apron out he would have been ok doing 6ft cuts.I told him that neither he nor *** had spoken of this before.Told him post-job vertical seam from apron to approach off by 1.75". *** said"that is the City's fault".Also mentioned,now 3 holes (2.5"-5") on seam/aproach.Also 41"x2" gouge on approach & 9.5"-2" gouge on recently tarred city street.Not wanting to pay in full for a job deliberately not done the way wanted,I offered $1,000 & not report to BBB/***.He laughed & threatened to sue me & take my house away.He offered $200 discount,I declined.It was now 5 days post-job & still no post-care instructions received.He said"I knew you weren't home so I didn't come to the door.Why would I knock on the door when I know you aren't home?".I reminded him that I was only gone <15minutes.He accused me of trying to get out of paying bill,stating"people will say they are leaving then never come back".Again,he never knocked on door,never rang door bell,never called home/cell,no post-care instructions.Nothing.Needed to get back to work.Told *** I would call back later once he had time to think.He gave me his cell #.I called 8/23 & left message. No return call or attempt to settle matter to date.Proceeded with BBB Claim Complaint process.Additionally,the driveway is NOT LEVELED.Neighbors level,my previous drive was level.
Ideally, LEVEL and replace driveway with wanted 6ft wide cut squares, like neighbors.Now that approach is damaged with holes/gouges and seams are off by 1.75",seek replacement of approach vs repair (looked good before;don't want patch-work appearance).To keep uniformity and curb appeal also seek replacement of apron (looked good before;post-job seams have clumping,don't want patch-work appearance). I would pay Able Concrete the contracted $5,150 when all of the above is done. Before payment is made, I want a lien waiver. Once I receive the lien waiver, I will make the said payment to Able Concrete within 5 business days.
I made offer of $1,000, as is. I would pay this if above is not accepted. Before payment is made, however,I request a lien waiver. Once I receive the lien waiver, I will make the said payment to Able Concrete within 5 business days.
Business' Initial Response
On 8/16 Able Concrete Raising poured ******* *******'s driveway. **** knocked on her door and met with *******. In their conversation ******* stated that she wanted her driveway "boxes" to be like her neighbors "boxes" (control joints) cut to 6ft wide squares. Able had told ******* that they had to form everything up first, excavate into the yard since Able was extending the driveway. Able told her they could get it as close as we can but would not know anything until its formed up and that we have to go off of control joints that are in the existing apron( tearing out the apron was not part of contracted job) otherwise cracking will follow control joints which Able had explained to ******* and also needed to put control joint in break area in hill . Again she stated that she would like smaller boxes like her neighbors and then went inside. Able Started tearing out the asphalt, removal and the excavation of extension, concrete was poured to the dimensions stated in contract, halfway into completion to project, ******* stated that she'd be back in 15 min. No Able employee saw her return, which we do see our fair share of homeowners leave so that they do not have to pay and are billed. Able was going to do billing for project which includes post care instructions. ******* may think that the crew had left purposely without speaking with her but since nobody saw her return, they left. Able Concrete Raising DOES like to get a check at the completion of the job so it was absurd that Able would not want payment upon completion.
Able received a call Friday by ******* saying how great the job looked but also stating her concern for the boxes not being like her neighbors. Office told her that it's Friday at 4, everybody is gone for the weekend but will try to get a hold of owner. Office was unsuccessful getting a hold of owner but called ******* to tell her that somebody would be in contact as soon as possible, which she said was ok if it was on or after Monday because she was going to be unavailable since she was going back to work. Upon ****s return to work on Tuesday he called ******* first thing to address her concerns. The conversation get did get "abrasive" when she threatened to pay only $1000.00 of a $5100.00 contracted amount to not slander the company name by filing a BBB complaint and for ****/Able to go away.. She had stated to Able that she is happy with the completed project (aside from the control cuts) but thought that Able had purposely not listened to her instructions. That is not the way Able Concrete Raising does business, that is not our intention to cause conflicts with our customers Meanwhile in their conversation she expressed how pleased she was with the overall job and that it looked great but it was not like her neighbors with the 6'x6' they were 6'x8' for the purpose of matching up with existing control joints. *******'s neighbor's driveway is not the same grade and size as *******'s therefore *******'s cuts need to made to match up with her existing apron. When **** tried to explain to her that he follow the existing aprons control joints and she stated "what's more money to me, my house is paid for". Able is not in the business of up selling our customers into getting more out of them to get the job (again, tearing out the apron was not part of the contracted job) **** tried to inform her that he knows where the control joints should go and that they are not for decoration purposes and she stated that she didn't know what the control joints were or what their purpose was and that she just wanted her "boxes" to look like the neighbors . In all of our years we have never had a customer dictate where to put the control joints. With all of the factors that is made up of her property 1) being control joints had to be matched up with existing apron, 2) her property is sloped more on the left than on the right and 3) her neighbor has a 3 garage with an apron going all the way across and ******* has a 2 car garage with an extension.
As a resolution to this complaint Able Concrete Raising is standing by their work. The job was done right and has nothing intentionally wrong. Able feels the job was done to satisfaction per contract and that ******* offering $1,000.00 to "go away" seems like a slander of our business name. Able did offer to take $200.00 off of the bill with the additional concrete sealing that was already done free of charge. Able has tried working with ******* on this matter.
Consumer's Final Response
Business' Final Response
Response to ******* *******
At this point Able does not think that *******'s resolution is acceptable. Able has tried to work with ******* on this matter from the start by offering $200.00 off of the bill. At this time Able is willing knock a total of $500.00 off of the bill, Able will be willing to seal her driveway next spring/summer again at no charge. Able is also willing to replace the apron for free in lieu of the $500.00 discount. We feel that this is more than fair. Able does not feel that we were at fault for any "holes/gouges" in *******'s pre existing concrete as a result of any Able crew member. Able will not and cannot replace the city approach and does not feel that any "holes/gouges" were made on Able's behalf. Anyone could have caused them the "holes/gouges" in the pre existing concrete, snow plow, garbage trucks, low vehicle entering and exiting the aproach over time... Able stands behind their craftsmanship and customer satisfaction per our good standing with the BBB with an A+ rating. Able feels this attempt to resolve this issue is fair and does not but will have to proceed with legal action and/or collections.
Able Concrete Raising, Inc