Business ProfileforAll About Moving, Inc.

Terrible and extremely stressful experience. We received a quote/estimate based on a walk-through completed by an employee of the business. We were assured they could do the move in one day. Half-way through on the day of the move, they said they would need to come back the next day to finish. The final invoice was for TWICE the estimate (we do understand that the final amount may deviate from an estimate, but double the amount is outrageous). Their estimate states that it is a flat rate but the customer has the choice to choose an hourly rate instead. The final invoice was calculated on an hourly basis, with no discussion with us. They require a credit card be provided to hold the reservation and they *immediately* charged the credit card for the double-estimate amount. We reached out right away upon notification that they had charged the full amount on the credit card to discuss options to resolve the excessive charge, as we were more than willing to pay up to 50% more than the estimate, which is a very fair amount . There was no responsibility taken on the part of the business for their failure in properly estimating the size of the job and not finishing in one day, which caused our family to have to scramble and move many items ourselves in order to be out of the home on time. We were told the number of items increased between the day of the walk-through and the day of the move; however, after the day of the walk-through, we disposed of and moved a large number of items from the home. This confirms how erroneous their walk-through/estimate was. And the error was not ours as the customer. We trusted that as a professional moving company, they would know how to properly estimate or at a minimum, accept responsibility for their error and not try to ***** their customer. The customer service post-move has been extremely disappointing and frustrating. We cannot emphasize enough how strongly we discourage anyone from using this company, as we do not want