Keep getting the run a round from this company. Paid the money for the service, and have NOT received anything.
My husband, daughter and I met with **** (owner) at the Burnsville office in Nov. 2011.She sold us on this model book that goes out every 2 years, and Jan 2012 they would be putting together a new book and they would like my daughter to be in the book.She called daily to tell us we needed to makle a decision ASAP, as the deadline was coming up quick.I decided to go ahead with it.After we gave our credit card number we stopped hearing from her.I had to threaten her with reporting her before she would call back.We did a photo shoot (in a filthy townhouse),a nd were told we would get the pics back within 2 weeks.A month later after several emials we got them.I recieved an emial from **** that there would be a viewing party in March. 2012 for the NEW BOOK that was going out to businesses. We never heard anything,so I contacted her again, then it was late April, heard nothing and now it is May, and still NOTHING! I have asked for my money back, less the costs for the photo shoot, and have been told no, that they have provided the services promised!After I threatened her about reporting her to the BBB, she emailed me the page my daughter was supposed to be on,a nd it listed her with black hair (my daughter has blonde hair) and I still have not heard about this viewing party! I would not recommend this company to anyone and beware if ithey contact you.
I would like a refund of the money we paid less the photo shoot. She told me because they really wanted my daughter in the book she would charge us $150.00 for the photo shoot.
Business' Initial Response
First off, *******'s complaint is more then a month old and it has been technically resolved and dealt with. I have the correspondence emails to prove it. So down at the bottom of her complaint where she said she still hasn't heard regarding the Booking Party is not true. She must have written it well before I started to handle her situation. I was under the assumption that we came to an agreement and that she was not going to file a complaint, but apparently I was wrong.
Our company has been in business for more then 12 years, and we have very few complaints. The complaints that we have received always goes back to why they have not gotten work. We always make sure that the new Talent knows that we don't choose them for jobs/bookings, but the Client Companies do the choosing. If they would have remembered that from the beginning when we tell them, we would never have complaints.
So that being said, I have kept all correspondence between ******* and us. We have proof that we told her that all the services she paid for have been provided. The only thing she is complaining about in truth is that the Talent Book was printed late and that she never received an email telling her that it was going to be printed late. The fact is, that we emailed the notification out to everyone in our database that is featured in our Talent Book, but for some reason our e-mail was either going into her junk folder or we did not have the correct email address for some reason or another. Its not like we were being cruel and tried to keep her out of the loop. Remember, we have to keep over 1500 Talent happy. She is just one of them.
Funny thing that ******* is the ONLY one that has complained about the Talent Book being late. Everyone else understood that we were trying to please everyone so that no new Talent missed being featured in our Talent Book. That is the reason that the Talent Book was late in being printed in the first place. As a matter of fact, we received lots of praises and happy Talent once it was printed. No complaints except from *******.
We emailed her a PDF copy of the Talent Book in order to calm her down, otherwise she was thinking we were scamming her so we had to show proof that her daughter was featured in the Book as we had promised. On top of this, we also offered to include her daughter in our Flyer for more proactive representation to our top Clients for free, since she was upset that she never got the notification. We felt bad and that is what we offered for her. She never emailed back thanking us for that or acknowledged our side of the story as to why she was never notified.
As for refunding her money, we are not willing to do that mainly because of how she is handling it. She is being very unprofessional and unfair to us. We work very hard and really have done nothing wrong other then she was never notified for some reason. We have indeed provided all services that she has paid for. Her daughter is in our Talent Book for 2 full years as promised, and on our website indefinitely. Her daughter has the opportunity to make money through us for as long as she desires to be with us. Again, we have fully provided all services to her daughter as promised.
If it was on our end that she wasn't being notified, we absolutely apologize for it. We are always really good at notifying everyone of what goes on with our company. As to why she never received it, we cannot figure it out, but it is not necessarily our fault. It could have been anything. I thought through our recent correspondence that the matter has been resolved. All she wants is her money back, even after the services she paid for have been provided. That's all she is caring about now. She is not caring as to why or what happened that could have caused the lack of notification.
One last thing. As far as getting photos in a filthy townhouse, that is an unacceptable statement that is very untrue. She is a liar because she is trying to get her point across and win the argument. Funny how she never complained about the photoshoot prior to now. Our professional photographer is excellent and all of our new Talent we send to him has always had an awesome and fun experience, and loved their photos. Again, the lack of professionalism and understanding coming from her is not acceptable to us here. I believe I have said enough on this subject for now.
Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the all emails that were sent from both of us as well, that I will be happy to share if needed. As I stated time and time again, I never EXPECTED my daughter to get work. That is not why I am upset. Also, I am not upset that the book was later than expected. I stated in the email that we are all human beings amd mistakes and bumbs along the way are to be expected. I just wish I was notified. Being that I am the "only parent" that was upset, you would've thought I would have been informed of what was going on. They did end up having a viewing party, that I was never informed of. They had my correct email to get back to me, just not to send out the info about the viewing party.
They emailed me telling me that they would put my daughter in a summer flier for more exposure if I jwould retract my complain for the BBB. That is not necessary, as I was not going to do. I would hate to have to wait around for that, and then have that not happen.
The part about the townhouse, I have pictures that I tookj with my cell phone, that prove how dirty the conditions were. I am not sure if Perfectly Petitie has been in the townhome or not. The photos were fine and the photographer was decent. I did not mention the company name, because I would not want his business to suffer, but it just added to the entire nightmare.
My husband and I are ok with not getting our money back, that is also not longer an issue for us. What's done is done, and we just know next time to do our research a little better. Shame on us this time. It was our first run with any kind of modeling agency, and it just left us with a really bad taste for this company.
Again, I never expected nor am I mad about my child getting or not getting a job. That is NOT THE POINT!! It is the lack of communication on Perfectly Petites part.