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BBB Accredited Business since 03/13/2001
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A BBB Accredited Business since 03/13/2001
BBB has determined that TN Marketing, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised TN Marketing, LLC's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 60 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
The BBB has received complaints concerning the marketing practices of Ultimate Racing and their solicitation. This company mails a free DVD to consumers to see if they are interested in joining the NASCAR Ultimate DVD Collection. The company states to preview the DVD risk free and consumers are under no obligations to return or pay for the DVD. If consumers do not want to join the program, they may keep the DVD free according to the company.
Consumers have stated they do not like this company's solicitation practices and ask to have their personal information removed from Ultimate Racing files. The company has responded to and resolved all complaints.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||22|
|Billing / Collection Issues||23|
|Problems with Product / Service||11|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||60|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on TN Marketing, LLC
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Information provided by the FTC regarding unordered merchandise: If you recieve merchandise that you did not order, you have a legal right to keep it as a free gift. You have no legal obligation to notify the seller, however, it is a good idea to write a letter to the company stating that you didn't order the item and, therefore, you have a legal right to keep it for free. This may discourage the seller from sending you bills or dunning notices, or it may help you clear up an honest error. Send your letter by certified mail. Keep the return receipt and a copy of the letter for your records. If you need help in dealing with unordered merchandise problems, you should start by trying to resolve your dispute with the company. If this doesn't work, contact your state or local consumer protection office, local U.S. Postal Inspector or the Better Business Bureau. The Direct Marketing Association also may be able to help.BBB file opened: 03/13/2001Business started: 12/01/1998
Type of Entity
Limited Liability Corporation
Contact InformationPrincipal: Tracy Yates (Customer Service) Steve Belkin (Majority Owner/Chairman) Cal Franklin (CEO)
Marketing Programs & Services, Services - General, Magazine Sales, Video Production Services, Shoppers News Publications, Foundations - Education, Philanthropy, Research, Exercise & Physical Fitness Programs, Advertising - Direct Mail, Mail Order & Catalog Shopping, Music Publishers
Products & Services
According to the information provided by TN Marketing, LLC, this company offers books, dvd's and videos sent out by direct mail.
Alternate Business NamesBass CS, The National Review, TN Marketing, Transnational, Ultimate Photo Guide, Trans National Group
BBB Program ParticipationThis company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.
Industry TipsHEALTH CLUBS
If you choose to do business with TN Marketing, LLC, please let them know that you contacted BBB for a Business Review.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview