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BBB Business Review

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BBB Accredited Business since

Sights On Service, Inc.

Phone: (763) 525-1460 Fax: (800) 595-0023 View Additional Phone Numbers 620 Mendelssohn Ave N STE 190, Golden Valley, MN 55427 http://www.secretshopper.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sights On Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sights On Service, Inc. include:

  • Length of time business has been operating
  • Response to 15 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 2
Delivery Issues 7
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 15

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Sights On Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: September 29, 1998 Business started: 01/15/1990 Business started locally: 01/15/1990 Business incorporated 03/31/1997 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
Liz Barton, Accounts Receivable/Editor Paul Ryan, President
Contact Information
Principal: Liz Barton, Accounts Receivable/Editor
Business Category

Marketing Programs & Services Shopping Service - Protective, Comparative Business Services - General Market Survey Companies

Alternate Business Names
secretshopper.com
Additional Information

The Better Business Bureau of Minnesota and North Dakota, as well as Sights on Service are aware the company's name has been used in association with fraudulent secret shopping checks. Sights on Service is a marketing research company based in Minnesota and has been in business since 1990.

If a consumer has been sent a check using the company name and offering secret shopping opportunities, you are encouraged to contact the Federal Trade Commission at 877-382-4357.

Sights on Service DOES NOT send out checks prior to a person being hired to work for the company. The Better Business Bureau of Minnesota and North Dakota, as well as Sights on Service are aware the company's name has been used in association with fraudulent secret shopping checks. Sights on Service is a marketing research company based in Minnesota and has been in business since 1990.

If a consumer has been sent a check using the company name and offering secret shopping opportunities, you are encouraged to contact the Federal Trade Commission at 877-382-4357.

Sights on Service DOES NOT send out checks prior to a person being hired to work for the company.

Additional Information

The Better Business Bureau of Minnesota and North Dakota, as well as Sights on Service are aware the company's name has been used in association with fraudulent secret shopping checks. Sights on Service is a marketing research company based in Minnesota and has been in business since 1990.

If a consumer has been sent a check using the company name and offering secret shopping opportunities, you are encouraged to contact the Federal Trade Commission at 877-382-4357.

Sights on Service DOES NOT send out checks prior to a person being hired to work for the company. The Better Business Bureau of Minnesota and North Dakota, as well as Sights on Service are aware the company's name has been used in association with fraudulent secret shopping checks. Sights on Service is a marketing research company based in Minnesota and has been in business since 1990.

If a consumer has been sent a check using the company name and offering secret shopping opportunities, you are encouraged to contact the Federal Trade Commission at 877-382-4357.

Sights on Service DOES NOT send out checks prior to a person being hired to work for the company.

Products & Services

According to the information provided by Sights on Service is a National Market Research firm.


Customer Review Rating plus BBB Rating Summary

Sights On Service, Inc. has received 4.11 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.