BBB Business Review
What is a BBB Business Review?BBB Accredited Business since 12/28/1998
Creative Memories
Find a LocationPhone: (320) 251-7524Fax: (320) 529-5863View Additional Phone NumbersPO Box 767, Saint Cloud, MN 56302-0767www.creativememories.com! There is an alert for this business !
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BBB Accreditation
A BBB Accredited Business since 12/28/1998
BBB has determined that Creative Memories meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Creative Memories' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 2 |
| Delivery Issues | 1 |
| Problems with Product / Service | 2 |
| Billing / Collection Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 4 |
Read Complaints | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topOn April 16, 2013, the company filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case number 13-41898.
This permits the company to continue to operate with court supervision while developing a plan of reorganization.
Those with monetary claims against the company are advised to obtain a Proof of Claim form by writing to Minnesota Bankruptcy Court CM/ECF, 300 s. 4th st., Minneapolis, MN, 55415 for resubmission to that court.
The case number should be entered on the form.
Claims must be submitted by 2013-08-19.
BBB file opened: 02/06/1992Business started: 12/01/1987Business started locally: 01/01/1970Contact Information
Principal: Chris Veit (President & CEO)Business Category
Manufacturers & Producers, Multi-Level Selling Companies
Products & Services
According to the information provided by Creative Memories, this company is a manufacturer and distributor of products that celebrate memories and help people showcase their lives. From photo safe albums, scrapbook supplies, and digital storybooks, to tradition builders that help you live in the moment. Creative Memories Consultants can help you capture life stories.
Alternate Business Names
The Antioch Company, LLC, Antioch, Antioch International, LLC, Antioch International, Inc., Antioch International-Canada, LLC, Antioch International-Canada, Inc., Antioch International-New Zealand, LLC, Antioch International-New Zealand, Inc., New Zealand, Inc., Creative Memories Puerto Rico, LLC, Creative Memories Puerto Rico, Inc., Antioch Framers Supply Company, ZeBlooms, LLC, ZeBlooms, Inc., ZeBloom, Inc.LocationsX
2 Locations
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3001 Clearwater Rd
PO Box 1839Saint Cloud, MN 56301-5949Directions
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PO Box 767
Saint Cloud, MN 56302-0767Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Minnesota and North Dakota. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Creative Memories is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 10 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Manufacturers & Producers
What is BBB Advertising Review?
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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On April 16, 2013, the company filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case number 13-41898.
This permits the company to continue to operate with court supervision while developing a plan of reorganization.
Those with monetary claims against the company are advised to obtain a Proof of Claim form by writing to Minnesota Bankruptcy Court CM/ECF, 300 s. 4th st., Minneapolis, MN, 55415 for resubmission to that court.
The case number should be entered on the form.
Claims must be submitted by 2013-08-19.