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BBB Business Review

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This Business is not BBB Accredited

Creative Memories

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Phone: (320) 262-7138Fax: (320) 529-5863View Additional Phone Numbers640 60th St S, Saint CloudMN 56301-7727

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BBB Accreditation

Creative Memories is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Creative Memories' rating include:

  • Length of time business has been operating.

Factors that raised Creative Memories' rating include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 6 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues3
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Creative Memories

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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On April 16, 2013, the company filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case number 13-41898.

This permits the company to continue to operate with court supervision while developing a plan of reorganization.

Those with monetary claims against the company are advised to obtain a Proof of Claim form by writing to Minnesota Bankruptcy Court CM/ECF, 300 s. 4th st., Minneapolis, MN, 55415 for resubmission to that court.

The case number should be entered on the form.

Claims must be submitted by 2013-08-19.

BBB file opened: 02/06/1992Business started: 09/08/2014New Owner Date: 09/08/2014
Type of Entity

Corporation

Incorporated: August 2014, DE

Contact Information
Principal: Mark Lerud (President) Paula Keck (Administrative Assistant) Chris Veit (President & CEO)
Business Category

Manufacturers & Producers, Multi-Level Selling Companies

Products & Services

According to the information provided by Creative Memories, this company is a manufacturer and distributor of products that celebrate memories and help people showcase their lives. From photo safe albums, scrapbook supplies, and digital storybooks, to tradition builders that help you live in the moment. Creative Memories Consultants can help you capture life stories.

Alternate Business Names
Ahni & Zoe by Creative Memories, CM Companies LLC, CM Group Holdings Inc

If you choose to do business with Creative Memories, please let them know that you contacted BBB for a Business Review.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.