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BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 03/14/1990

Heartland America, Inc.

Phone: (800) 229-2901Fax: (952) 361-3656View Additional Phone Numbers8085 Century Blvd, ChaskaMN 55318-3060 Send email to Heartland America, Inc.View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 03/14/1990

BBB has determined that Heartland America, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Heartland America, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 237 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

236 complaints closed with BBB in last 3 years | 86 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues26
Billing / Collection Issues52
Delivery Issues15
Guarantee / Warranty Issues5
Problems with Product / Service138
Total Closed Complaints 236

Customer Reviews Summary Read customer reviews

5 Customer Reviews Customer Reviews on Heartland America, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 4
Total Customer Reviews 5 Customer Reviews

Additional Information

top
BBB file opened: 01/01/1990Business started: 12/21/1988
Contact Information
Principal: Katherine Cunningham (Customer Service)Customer Contact: Kara Ness Gina DeBoer (Manager)
Business Category

Mail Order & Catalog Shopping

Products & Services

According to the information provided by Heartland America, this company offers brand name general merchandise through monthly catalogs and Internet sales.

Alternate Business Names
I S I, Import Specialties Inc, Rock Bottom Auctions, BF Deals
BBB Program Participation
This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.

If you choose to do business with Heartland America, Inc., please let them know that you contacted BBB for a Business Review.


Customer Review Rating plus BBB Rating Summary

Heartland America, Inc. has received 4.46 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.