BBB Accredited Business since 03/14/1990
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A BBB Accredited Business since 03/14/1990
BBB has determined that Heartland America, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Heartland America, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 237 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||26|
|Billing / Collection Issues||52|
|Guarantee / Warranty Issues||5|
|Problems with Product / Service||138|
|Total Closed Complaints||236|
Customer Reviews Summary Read customer reviews
5 Customer Reviews Customer Reviews on Heartland America, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5 Customer Reviews|
Contact InformationPrincipal: Katherine Cunningham (Customer Service)Customer Contact: Kara Ness Gina DeBoer (Manager)
Mail Order & Catalog Shopping
Products & Services
According to the information provided by Heartland America, this company offers brand name general merchandise through monthly catalogs and Internet sales.
Alternate Business NamesI S I, Import Specialties Inc, Rock Bottom Auctions, BF Deals
BBB Program ParticipationThis company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.
If you choose to do business with Heartland America, Inc., please let them know that you contacted BBB for a Business Review.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview