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BBB Business Review

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BBB Accredited Business since

Bluestem Brands, Inc.

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Phone: (952) 656-3700 Fax: (320) 237-9160 View Additional Phone Numbers 7075 Flying Cloud Dr, Eden Prairie, MN 55344 View Additional Email Addresses http://www.fingerhut.com View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bluestem Brands, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Bluestem Brands, Inc. include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Bluestem Brands, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2417 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2417 complaints closed with BBB in last 3 years | 707 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 866
Billing/Collection Issues 148
Delivery Issues 271
Guarantee/Warranty Issues 116
Problems with Product/Service 1015
Total Closed Complaints 2417

Customer Reviews Summary Read customer reviews

36 Customer Reviews on Bluestem Brands, Inc.
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 31
Total Customer Reviews 36

Additional Information

BBB file opened: February 17, 1998 Business started: 02/17/1998 in MN Business started locally: 02/17/1998 Business incorporated 01/28/1957 in
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
Vi Finch, Director Customer Service PJ Halverson, Vice President Compliance Steve Nave, CEO
Contact Information
Principal: Vi Finch, Director Customer Service
Principal: PJ Halverson, Vice President Compliance
Principal: Steve Nave, CEO
Business Category

Mail Order & Catalog Shopping Internet Shopping

Refund and Exchange Policy
We will issue an exchange or refund for most items returned in new condition within 30 days of receipt.
No returns will be accepted after the 30-day home trial period without prior return authorization from Fingerhut. Returns accepted after the 30-day home trial period may result in prorated cash or credit adjustments based on the age and conditions of the product. Returns will not be accepted for credit after 180 days. Other product concerns must be handled under the manufacturer's warranty.

Shipping and handling charges are non-refundable. Return postage is the responsibility of the customer.

Also, please note:

Music, movies, video games and software must be returned unopened with the factory seal intact. Exchanges are permitted for identical product only.
Computers, camcorders, digital cameras, electronic game systems, air conditioners, holiday decorations, heaters and generators must be returned within the 30-day home trial period.
Products sold in sets must be returned as sets; partial returns will not be accepted.
Personalized/customized products may be returned for credit only if they are damaged or defective. Exchanges are permitted for identical product only.
Gift Cards cannot be returned.
Other restrictions may apply.
Service Area
Bluestem Brands, Inc. provides their services in BECKER County MN, ITASCA County MN.
Alternate Business Names
Appleseed's Bedford Fair Blair Corporation Bluestem Enterprises Inc Bluestem Fulfillment Draper's & Damon's Fingerhut Gettington.com Gold Violin Haband Linen Source Norm Thompson Outfitters Old Pueblo Traders Orchard Brands PayCheck Direct Sahalie The Togshop Wintersilks
Products & Services

According to information provided by Bluestem Brands, they are the parent to 16 fast-growing eCommerce retail brands. This company offers a mix of retail and payment options for a diverse range of customers with a wide range of financial needs.


Customer Review Rating plus BBB Rating Summary

Bluestem Brands, Inc. has received 3.2 out of 5 stars based on 36 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.