BBB Accredited Business sinceFind a Location
BBB Business Reviews may not be reproduced for sales or promotional purposes.
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Bluestem Brands, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Bluestem Brands, Inc. include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Bluestem Brands, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2417 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1015|
|Total Closed Complaints||2417|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||36|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Business ManagementVi Finch, Director Customer Service PJ Halverson, Vice President Compliance Steve Nave, CEO
Mail Order & Catalog Shopping Internet Shopping
Refund and Exchange PolicyWe will issue an exchange or refund for most items returned in new condition within 30 days of receipt.
No returns will be accepted after the 30-day home trial period without prior return authorization from Fingerhut. Returns accepted after the 30-day home trial period may result in prorated cash or credit adjustments based on the age and conditions of the product. Returns will not be accepted for credit after 180 days. Other product concerns must be handled under the manufacturer's warranty.
Shipping and handling charges are non-refundable. Return postage is the responsibility of the customer.
Also, please note:
Music, movies, video games and software must be returned unopened with the factory seal intact. Exchanges are permitted for identical product only.
Computers, camcorders, digital cameras, electronic game systems, air conditioners, holiday decorations, heaters and generators must be returned within the 30-day home trial period.
Products sold in sets must be returned as sets; partial returns will not be accepted.
Personalized/customized products may be returned for credit only if they are damaged or defective. Exchanges are permitted for identical product only.
Gift Cards cannot be returned.
Other restrictions may apply.
Service AreaBluestem Brands, Inc. provides their services in BECKER County MN, ITASCA County MN.
Alternate Business NamesAppleseed's Bedford Fair Blair Corporation Bluestem Enterprises Inc Bluestem Fulfillment Draper's & Damon's Fingerhut Gettington.com Gold Violin Haband Linen Source Norm Thompson Outfitters Old Pueblo Traders Orchard Brands PayCheck Direct Sahalie The Togshop Wintersilks
Products & Services
According to information provided by Bluestem Brands, they are the parent to 16 fast-growing eCommerce retail brands. This company offers a mix of retail and payment options for a diverse range of customers with a wide range of financial needs.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview