BBB Accredited Business since 07/31/2009
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A BBB Accredited Business since 07/31/2009
BBB has determined that Bluestem Brands, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Bluestem Brands, Inc.'s rating include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Factors that raised Bluestem Brands, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1678 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||84|
|Billing / Collection Issues||616|
|Guarantee / Warranty Issues||22|
|Problems with Product / Service||795|
|Total Closed Complaints||1678|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Business ManagementPrincipal: Vi Finch (Manager)
Contact InformationExecutive Care Team Brian Smith (Chairman & CEO)
Mail Order & Catalog Shopping, Internet Shopping
Products & Services
According to information provided by Bluestem Brands, they are a catalog company that issues credit and provides consumers with shopping opportunities via the mail, phone and Internet.
Hours of OperationMon: 08:00 AM to 08:00 PMTue: 08:00 AM to 08:00 PMWed: 08:00 AM to 08:00 PMThu: 08:00 AM to 08:00 PMFri: 08:00 AM to 08:00 PM
Refund and Exchange Policy
We will issue an exchange or refund for most items returned in new condition within 30 days of receipt.
No returns will be accepted after the 30-day home trial period without prior return authorization from Fingerhut. Returns accepted after the 30-day home trial period may result in prorated cash or credit adjustments based on the age and conditions of the product. Returns will not be accepted for credit after 180 days. Other product concerns must be handled under the manufacturer's warranty.
Shipping and handling charges are non-refundable. Return postage is the responsibility of the customer.
Also, please note:
Music, movies, video games and software must be returned unopened with the factory seal intact. Exchanges are permitted for identical product only.
Computers, camcorders, digital cameras, electronic game systems, air conditioners, holiday decorations, heaters and generators must be returned within the 30-day home trial period.
Products sold in sets must be returned as sets; partial returns will not be accepted.
Personalized/customized products may be returned for credit only if they are damaged or defective. Exchanges are permitted for identical product only.
Gift Cards cannot be returned.
Other restrictions may apply.
Alternate Business NamesGettington.com, WebBank, Fingerhut, Bluestem Enterprises Inc, Bluestem Fulfillment
Industry TipsHoliday Shopping Tips: Buying by Mail
Job Applicants Beware of Reshipping and Forwarding Scams
If you choose to do business with Bluestem Brands, Inc., please let them know that you contacted BBB for a Business Review.