This business is not BBB accredited.

National Renewal Exchange

Phone: (855) 667-2675 Fax: (952) 232-0542 PO Box 201332, Bloomington, MN 55420 View Additional Email Addresses http://www.nremagazines.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for National Renewal Exchange include:

  • 55 complaint(s) filed against business

Factors that raised the rating for National Renewal Exchange include:

  • Length of time business has been operating
  • Response to 55 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

55 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 26
Billing/Collection Issues 3
Delivery Issues 14
Guarantee/Warranty Issues 2
Problems with Product/Service 10
Total Closed Complaints 55

Additional Complaint Information

In a review of the company's file, the following pattern of complaints has been noted.

"The file review consisted of complaints closed from March 18, 2013 to February 23, 2015. A total of 30 complaints were processed during this time period for National Renewal Exchange. Of those 30 complaints, there appeared to be the following pattern in 18 of them.

Customers alleged that when they attempted to cancel their orders or subscriptions that they were unable to. In some cases, customers alleged that they were instead pressured into keeping the order or subscription and would be given discounts to keep them from canceling. In all cases the company has responded and worked with BBB and their customer to cancel the order or subscription."

Customer Reviews Summary Read customer reviews

1 Customer Review on National Renewal Exchange
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 22, 2013 Business started: 08/16/2010 Business started locally: 08/16/2010 Business incorporated 03/30/2012 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
David Moulder, CEO Patrick Shaw, General Manager
Contact Information
Principal: David Moulder, CEO
Customer Contact: Patrick Shaw, General Manager
Business Category

Magazine Sales Magazine Sales by Telephone Magazine Sales by Mail

Products & Services

According to the information provided by National Renewal Exchange, this company offers magazine sales.


Customer Review Rating plus BBB Rating Summary

National Renewal Exchange has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 201332

    Bloomington, MN 55420 (855) 667-2675

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/16/2016 Problems with Product/Service
4/27/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We have told This business that we want to unsubscribe and to please stop sending the magazines. But they keep sending them and billing us, even though we don't want them. We have been trying to unsubscribe for well over a year and they don't let us. This business keeps calling my home phone several times a day repeatly, everyday and even on the weekends. We have a disabled person, whom they drive crazy with their calls and small children in the household. They have been very disrespectful, saying that they will ruin our credit, that we will be debt the rest of our lives, that we better pay Or we will lose everything we own and keep calling multiple times a day everyday. We no longer have the patience for all these ridiculous calls and threats. We dont want their magazines or subscriptions. We would very much appreciate if they will quit calling, and stop trying to bill us. Thank you for your time.

Desired Settlement: Would like to stop the multiple calls and threats a day from this business, them to stop trying to bill us and quit sending magazines.

Business Response:

Dear Mr. ******,

National Renewal Exchange, Inc. (NRE) thanks you for providing notice of the complaint submitted by ******* *******.  We apologize to Mr. ******* for any inconvenience that he may have experienced as a result of his NRE order.  Please inform Mr. ******* that we have delivered his desired resolution.  NRE attempted to provide this information to Mr. ******* directly, but we have been unable to reach him.  In closing, we thank the BBB for its assistance with this matter and we welcome any questions that you or Mr. ******* may have.  Thank you.

Respectfully,

National Renewal Exchange, Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as they do not send me any bill for their unwanted services/ magazines. Not happy that They sent this to collections, I don't need their mess up on my credit report. I shouldn't have to pay cause we told them we didn't want their services.  They had a chance to talk with my wife but they refuse to talk nor listen with her.

4/14/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The sales person that called my home asked questions to confirm I understood the sales conditions of the magazines. I thought I was paying a one time purchase of 67 something dollars for a few magazines. When the second month hit my credit card my wife called and spoke with the customer sales department. she listened to the recording. Every statement the sales rep asked to confirm I understood other than my comments above to be different he answered and quickly moved on. When his was pointed out, the customer service reps did not seem to care. instead of cancelling the mags and the account. they have continued to call and scream at me and my wife. When we ask them to reconsider they advise we are in collections because we missed one payment. After contacting our credit card company, they researched and agreed with us and stopped future drafts. I have had to file bankruptcy in the past few years and was advised I could tell any collection group to stop calling and communicate by mail. These people continue to call and threatening to call at odd hours to irritate. It is still the same company calling, no outside third collections party contacting us. We advised we are disputing the bill and want a number/address to reach someone to discuss this situation with. We always get the same people who act like we are stupid and will talk over us and scream at us and tell us nothing matters and we cannot block them, they use different numbers all of the time. I am in the process of sending a demand to stop calling letter that was provided by my bankruptcy attorney 5 years ago. I cannot get anyone there to speak like we are human. I am a disabled VET with hearing loss as I was a jet mechanic in the Navy during Viet Nam. So my wife normally speaks to the people that call since I cannot hear that well. They have even hollered at her for jumping in on the phone call and it is not any of her business. Something has to be done. I will not pay a bill for over a thousand dollars that was suppose to be just about sixty something. I refuse to be harassed on a constant basis. Please address this before I have to obtain an attorney to stop they people. A response would be appreciated. Thank You

Desired Settlement: adjust bill to be as understood and discontinue magazines, stop calling our phones with the harassing phone calls

Business Response:

Dear Mr. ******,

National Renewal Exchange thanks you for providing notice of the complaint submitted by ***** **********.  In an attempt to promptly address this matter to Mr. **********'s satisfaction we have provided his desired resolution and sent him written confirmation to this effect.  Therefore, we welcome Mr. ********** to contact us with any questions or concerns, and we thank the BBB for its diligent assistance.  

Respectfully,

National Renewal Exchange

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

4/12/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: NRE has been calling me to collect what they say I owe them. My credit card was stolen, so I am trying to get my affairs in order. Mr. Sam ****** from NRE says he's been calling me for 2 weeks about my bill. I have emailed his company 10-15 times to explain my predicament to them. When he called me today he spoke to me first name only; I don't believe business is done that way. Secondly, his tone was condescending towards me, and I felt that whatever I tried to work out with this individual would not get done. T be truthful, I don"t know if ****** is his real name. I explained to him that once my credit card situation was straightened out, I would pay all of my bills. His company is not the only one. They have a website with an email form, that he tells me is not monitored. I felt totally disrespected by this Sam ****** in finance dept. I am a 60 year old college graduate with two degrees, who has coached high school football for 33 years, taught for the same amount of years. I know disrespect and condescending when I hear it. He says he wants to send my account to collections. I want to fight that

Desired Settlement: First, I'd like this ******* real name. Second, bill me rather than collections. Third, they learn customer relations

Business Response:

Dear Mr. ******,

National Renewal Exchange thanks you for providing notice of the complaint filed by Mr. ***** ********.  We have contacted Mr. ******** and resolved this complaint to his satisfaction.  We would like to apologize to Mr. ******** and have addressed Mr. ********'s concerns internally to avoid this from happening in the future.  Thank you for your assistance and please contact us with questions.

Sincerely,

National Renewal Exchange

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

4/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had contacted the Magazine Service to cancel my subscription On 3/14/2016, I called ###-###-#### and was connected to a Service Agent. I explained to the agent that I wanted to cancel my subscription. Shen then asked why I wanted to cancel, was I not satisfied.....I explained that I needed to cancel as my finances were tight and I could not afford making the monthly payment as I had my monthly house note and utilities needed to be paid on time. She then went on to say that I was only allowed to cancel in June/2015 and since that date has passed I can no longer request a cancellation and she could just go ahead and defer a months payment while I could make arrangements to pay for the service. I then told her no that I just want to cancel as my house note and utilities are more important. She again refused and said she could defer payents for two months and said I can not request a cancellation as I am obligated to pay for the service. I asked her (just to see what she would say), when is the next available date to cancel the subscription. She said never and I am obligated to make the payments. I asked to speak with her supervisor and she said that she was the supervisor. I then asked to speak with her director and she refused. I told her, then I will have to do what needs to be done. She asked what that meant. I told her why should i have to keep paying on something that I no longer need. She became agitated and raising her voice and said I am bound by their services to pay. I became upset and told her I would go a different route and while I was in the process of disconnecting the call, she was very beligirent and raising her voice.

Desired Settlement: I just want to stop paying. I have complied with what they originally asked for. I don't need the service any longer. My finances have changed and I need to be able to pay my house note, utilities and family finances on time. I explained this over three times with the representative and she refused by saying that I could never cancel. Your assistance in this matter is greatly appreciated.

Business Response:

Mr. ******,

Thank you for contacting National Renewal Exchange regarding the complaint filed by **** *********.  We attempted to respond to this complaint within the previously requested time frame, but the BBB website indicated that it was experiencing a server update and we could not respond to the complaint.  Regardless, we have resolved this matter directly with Ms. ********* and thank her for her feedback.  Thank you and please contact us with questions.

National Renewal Exchange

3/26/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I tried to cancel my subscription by canceling my credit card. My credit report now has a delinquent report for a late fee. I never wanted the service I received a call from NRE for a magazine subscription in 2009. After a couple months, I realized it wasn't what I wanted at all. For the next four years, I tried to cancel and after being harassed for giving my credit card info I kept dishing out $59.99/month and finally ended up cancelling my credit card a couple times. NRE kept calling my personal and work phone and harassing me for my money because of a verbal agreement. I told them I didn't want their service and they told me I wasn't able to cancel. I stopped answering after they called for 6-8 months after the last conversation. I now have a delinquent hit on my credit report because of late fees. I need this off my credit report so I can apply for a loan. This company has done its fair share of harassing me and trying to get money out of me when I tried to cancel with them many many times. This was only a verbal agreement which I have the right to get out of and would like a refund for the trouble and stress this has caused.

Desired Settlement: I would like a refund for the monthly payment of $59.99 for AT LEAST the three years I paid this company (total: $2159.64), even though I paid them more than that. I would also like the delinquent hit off of my credit report for reason of "late fee".

Business Response: Dear Mr. ******,

National Renewal Exchange thanks you for providing notice of the complaint submitted by Ms. ******** ******. In an attempt to promptly resolve this matter to Ms. ******'s satisfaction, we have made multiple attempts to contact her via phone and email. Unfortunately, all such attempts have proven unsuccessful. Therefore, we welcome Ms. ****** to contact us at her convenience and we will gladly assist her. Thank you.

Respectfully,

National Renewal Exchange

3/10/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The Company will not allow me to cancel the magazine subscription. $39.00, monthly for three years. Can not afford as a senior citizen. I have never heard of a company in America that refuses a cancellation of products. As a senior citizen I can not afford $39.00 monthly for magazines for 3 years. I desire to cancel the subscriptions and was refused and threatened to be turned over to a collection agency. As a retired Deputy Sherriff I can only say this is a scam on me and possibly others. It is my hope that the subscriptions will be cancelled immediately. I will most likely be contacted by a collection agency and have my credit rating down graded. My rating is excellent now. The question is, Is this the proper way to conduct business and threaten customers concerning the account which they choose to close? I need help and you folks are certainly needed in this regard. $39.00 monthly is $468 dollars yearly and as a senior citizen with health issues it is impossible to meet both. This will leave me to consider bankruptcy. Either my health and urgent needs or magazines....duh !!!!

Desired Settlement: The only settlement I request is a cancellation of the account and magazine subscriptions from this date on, February 18, 2016.

Business Response: Initial Business Response /* (1000, 5, 2016/02/29) */ Dear Mr. ******, National Renewal Exchange thanks the BBB for providing notice of the complaint submitted by Mr. Austin ********. We have been unable to contact Mr. ********, but have mailed him confirmation that we have provided his desired resolution. Thank you and please contact us with any additional questions. Sincerely, National Renewal Exchange

3/9/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have tried repeatedly to cancel my magazine order they refuse to stop billing me. I spoke with someone in December 2015 told them I could no longer afford the magazines. Asked them to please stop taking money from my card. I called again today because I found out they are still charging my card once again was informed that im required to continue to pay for several more months I don't want the magazines and don't feel I should continue to pay for something I do not want. And have repeatedly told them to cancel.

Desired Settlement: I would like the $40 a month they have been taking from my direct express card after I requested them to cancel the order. For a total of $120

Business Response: Final Consumer Response /* (2000, 5, 2016/03/09) */ The company contacted me and we settled the situation.The woman apologize for the way I was treated and we resolved the situation.

3/8/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: AM no longer able to afford services from this company and am unable to cancel services. Company is demanding full payment. Company is demanding full payment for services not yet received. AM requesting cancellation of subscriptions but am locked in to a 5 year contract.

Desired Settlement: I would like to pay only for services received, limited to one year of magazines, not 5 years.

Business Response: Initial Business Response /* (1000, 5, 2016/02/26) */ Dear Mr. ******: National Renewal Exchange thanks the BBB for providing notice of Mr. ***** ********'s concerns. We have since contacted Mr. ******** and delivered his desired resolution to help him out. Thank you for your assistance and please contact National Renewal Exchange with any questions. Thank you. Sincerely, National Renewal Exchange

2/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Please see the attached complaint: "I was coerced by a telemarketer into buying a magazine package over the telephone. when I started receiving the magazines, they were not what I expected, so I called and tried to cancel my subscriptions and offered to pay for the ones that I had already received. They refused to work with me and insisted on me giving them a credit card number to pay off the balance. I have been paying 59.99 a month by using money orders to satisfy my verbal contract. Recently they are now sending the bill at or after the due date and trying to charge me late fees. In addition they are harassing me by repeatedly calling my home telephone and cell phone."

Desired Settlement: Please see the attached: "Stop sending me the magazines and STOP all contact with me."

Business Response: Initial Business Response /* (1000, 10, 2016/02/01) */ Dear Mr. ******, National Renewal Exchange thanks you for providing notice of Ms. ****** ******'s complaint. We hereby agree to provide Ms. ****** with her desired resolution and now consider this matter closed. Thank you for your assistance and please call us with any questions. Sincerely, National Renewal Exchange

2/9/2016 Problems with Product/Service
2/5/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Tried to cancel but forced to pay we had to pay or they were going to include a third collection agency. $ 524.84, 1-27-2016, order # ******* charged to a credit card. Bryce, national renewal exchange rep.

Desired Settlement: $524.84 refunded to credit card.

Business Response: Initial Business Response /* (1000, 5, 2016/02/05) */ Dear Mr. ******, National Renewal Exchange (NRE) thanks you for providing notice of the complaint submitted by ***********. NRE is delighted to reply that we have contacted Mr. ****** and achieved a mutually agreeable resolution to this his concerns. Therefore, we now consider this matter closed and thank the BBB and Mr. ******. Thank you. National Renewal Exchange Initial Consumer Rebuttal /* (2000, 7, 2016/02/05) */

1/19/2016 Advertising/Sales Issues
1/19/2016 Advertising/Sales Issues
12/30/2015 Advertising/Sales Issues
12/15/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: University able to cancel my subscription Wrong magazines sent Unable to afford it Medical and financial reasons Request for refund was denied by myself and my bank I can't pay $39.99 for 5 year for magazines I don't read

Desired Settlement: Cancel the order And stop the payments

Business Response: Initial Business Response /* (1000, 5, 2015/12/14) */ Dear Mr. ******, Thank you for notifying National Renewal Exchange about the consumer complaint filed by **************. We are happy to report that we have successfully resolved the complaint directly with **************. Thank you for your assistance and please contact us with any additional questions. Respectfully, National Renewal Exchange Initial Consumer Rebuttal /* (2000, 7, 2015/12/15) */ Thanks for your help in reaching a fair and reasonable resolution.

11/24/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have recently moved and contacted this company to discontinue my account. They refused saying it is past their 14 day rule to cancel. They pushed back my date from last month's(Sept) payment. I called back in October again requesting they close my account. Again they refused and were rude when I made it clear I can no longer keep this account. I hung up. In the last few days I have received calls requesting I call them the last one yesterday telling me my account is in Collections(?????). I was stunned considering how quickly they put this in Collections over one payment. I talked to a representative who claimed to want to help but spent most of the time berating me for my choice to accept this company's offer. If I am the customer and choose to cancel it should not be based on a 14 day cancel period. Am I supposed to financially bankrupt myself for this company. I only have an order number 3010609 from their extended payment. I am no longer interested in getting or paying for anymore magazines from this company.

Desired Settlement: I have reluctantly agreed to pay to get this account current to the tune of 168.00. I want to be done with this company. They are the worst at customer service.

Business Response: Initial Business Response /* (1000, 5, 2015/11/13) */ Dear Mr. ******, Thank you for notifying National Renewal Exchange, Inc. regarding the complaint filed by Ms. ************. We are happy to inform you that we have successfully resolved this matter directly with our customer. Thank you for your assistance with this resolution and we welcome any questions that you may have. Sincerely, National Renewal Exchange, Inc.

11/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: NRE called on or about 15 Sep 2015 and repeatedly offered me pubs I did not want, beyond 1 I accepted, When contract arrived, it listed 4 pubs total. After receiving several unrequested magazines for several months, I received a phone call from NRE on or about 15 September. The first gentleman with whom I spoke indicated a) that his role was to remove from my subscription list any that I no longer want and b) that the call was being recorded "for my protection." I told him that I wanted only ESPN. He then tried to sell me additional magazines from his list (e.g., Men's Health), which I told him I didn't want and that I wanted only ESPN. He then transferred me to a "supervisor." The supervisor again told me that the call was being recorded "for my protection." She then checked all of my information, including the publication I had ordered (i.e., ESPN). She then attempted to tell me additional magazines, which I told her I didn't want. She then transferred me to the "billing department." The billing department representative started by stating that the call was being recorded "for my protection." I said that was good because I thought this was a ridiculous process for ordering one magazine and that I was beginning to feel that I had agreed to something I now didn't want. She said she understood and then reviewed my information. She then tried to sell me more magazines, which I declined. I then asked how I can cancel this entire concentration if something beyond this phone process went wrong. She indicated that I had 14 days from the original payment date (planned for 22 September 2015) to cancel and get a full refund by calling NRE's "customer service number". Nothing further went wrong (i.e., with delivery), so I pretty much forgot about the ordering process until I finally opened the order confirmation letter on 11 October. It indicated that I had ordered three publications IN ADDITION TO ESPN and that my monthly payments would be $599.80 To be honest with you, I don't remember the payment total to which I agreed on the first phone call. However, the inclusion of three publications to which I didn't select, along with the utterly ridiculous ordering process, have caused me to lose whatever confidence I had in NRE's legitimacy. I don't think it did anything "for my protection" and I don't trust it with my credit card information. I don't want to depend on it for any further service.

Desired Settlement: I want all future publication deliveries -- regardless of whether I agreed to them on the initial phone call (ESPN and anything else) -- stopped immediately. I want all future credit card payments canceled immediately. I want a refund of any payments already charged against my credit card, less the newsstand price for the two issues already received. This three-part settlement squares us: I will have purchased two (or three) issues of ESPN and paid for them at a reasonable price. Otherwise, the transaction is canceled retroactively. Please respond to this complaint as soon as possible. Thank you.

Business Response: Initial Business Response /* (1000, 5, 2015/10/21) */ Mr. ******: National Renewal Exchange would like to thank you and the BBB for contacting us about the complaint filed by Mr. ******* *******. We have since spoken with Mr. ******* and resolved this matter to his satisfaction. We would also like to thank Mr. ******* for working with us on this resolution and we remain available to answer any questions that you or Mr. ******* may have regarding this matter. Thank you. National Renewal Exchange

11/2/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: National Renewal Exchange always find a new excuse to continue to take my money. I was just about finished my subscription with this company and I received a call that they were raising the price and I would then have to finish my last subscription payment as well as pay the new one. I was also told by a representative that if I did not answer them that it would have been processed regardless. I did agree to it but now after receiving the finalize letter in the mail as well as looking over other notices I've received from this company I no longer want any type of dealings with them. For one, I continuously receive magazines I told them I do not want and they are taking my money. I was less than a month away from completing one membership and now they are trying to keep me for another 2 years and they want $1500 is ridiculous. I do not want to continue my subscription with this company at all.

Desired Settlement: I would like to come out of this subscription with National Renewal Exchange. I do not want any more magazines and I would like for them to stop calling me.

Business Response: Initial Business Response /* (1000, 5, 2015/10/21) */ Mr. ******, National Renewal Exchange (NRE) thanks you for providing notice of the complaint submitted by Ms. **************. Out of respect for Ms. ****** wishes, we have not contacted her to discuss this matter. Therefore, please notify her that NRE agrees to provide her desired resolution and we will not be contacting her again in the future. As always, Ms. ****** and the BBB are welcome to contact NRE with any questions. Thank you. National Renewal Exchange

11/2/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: They wont let me out of this so called contract its BS. I'm tired of all these magazines that I don't read. Something has to change with this company. I want to get out of this contract peroid

Desired Settlement: No settlement just terminate this contract

Business Response: Initial Business Response /* (1000, 5, 2015/10/22) */ Mr. ******, National Renewal Exchange thanks the BBB for bringing Mr.*****************'s complaint to its attention. We have resolved to provide Mr. ******** with his proposed resolution and we thank him for his feedback. Please inform Mr. ******** of this decision, as we have been unable to contact him directly. Thank you. National Renewal Exchange

10/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: To have the company stop the magizane shipments and stop taking payments for them out of my account. There have been several calls, but I do not have the dates. I accepted the first offer. Then I told them I did not want to renew. They told me that I was already paying for them, but somehow got charged for another year. The last time was this year I tried to tell them that I didn't want any more and was talked to for so long that I was confused. I am paying $59.99 a month for something I do not want. I am retired and have a fixed income and I just want to be able to cancel.

Desired Settlement: All I want is for the company to stop sending magizanes and stop payments.

Business Response: Initial Business Response /* (1000, 5, 2015/10/15) */ Dear Mr. ******, National Renewal Exchange thanks you for this opportunity to address the complaint submitted by Ms. ************. We have made multiple attempts to contact Ms. ****** to discuss her concerns, but have been unable to connect with her. Regardless, we hereby agree to Ms. ******'s proposed resolution and welcome her to contact us with any questions. Thank you. Sincerely, National Renewal Exchange

9/29/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am daily harassed & threatened by NRE collections since I stopped service: didn't get mags ordered. Had to get new debit card to stop $$ to co. Purchase date: 4/13/15.Order #******* by Teresa ******* (real name??).Payment amount by debit card: $44.70/mo = $536.40/year. $44.70 deducted by NRE on 4/22,6/4 & 7/6/2015. I requested 3 magazines: Vogue, Marie Claire & Elle. Soon started getting unwanted, not ordered magazines e.g. ESPN, Latina 17, Seventeen (I am 74 years old)& many more irrelevant ones. I called company on 6/16/15 re original order. Was told magazines would arrive within 4 weeks. None received by 7/16/15. On 7/27/15 I sent back to Teresa ******* her original letter with my note: "7/27/15. I never received these 3 (those ordered). Subscription cancelled as of 7/27/15." I went to my bank & cancelled debit card & ordered one w/new number so NRE could not deduct more funds. This was quite problematic in that I had necessary automatic payments deducted & had to contact all other companies with the new card changes. NRE called me on 8/2/15 to collect the next payment. I told them that I had sent back their letter with my cancellation. I was told that I could not break the "contract." I did not sign any papers at all, let alone a contract w/NRE. I told the representative to cancel any magazines & was informed that they "could not." I said that if they could start the magazines, they could stop just as well. Plus, NRE had deducted 3 pays of $44.70 already. Two weeks ago I went to the bank and placed my 3 made payments into dispute. I have lost the 4/22/15 payment of $44.70 due to time constraints. I continue to get junk magazines. Every day I am harassed with threatening phone calls about payment. NRE is using my business number. Every day I tell them to quit. They won't. I cannot keep this up. I am 74 years old& live alone. NRE's incessant badgering is now affecting my sleep. I am afraid they will send someone to my house. I live on a fixed income and have a credit rating above 800. I fear NRE will sue me. How is a dishonest company like NRE allowed to continue doing business? From what I read, this place has harassed & scammed a lot of people.

Desired Settlement: I want this issue settled with NRE to cease & desist. They can keep to 4/22/15 payment of $44.70. No more phone calls. No more threats. If I must take legal action it will be expensive for me, and stressful, but living with present stress from NRE is taking its toll. Thank you. ******************

Business Response: Initial Business Response /* (1000, 5, 2015/09/17) */ Dear Mr. ******, National Renewal Exchange has reviewed the complaint filed by Ms. ******* *********. We sincerely apologize to Ms. ********* for this situation, and have provided her with her desired resolution. We thank Ms. ********* for her feedback and welcome any questions that she may have. Thank you. Sincerely, National Renewal Exchange

9/7/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Company using deceptive means and changing terms of verbal agreement. Asking for more money than agreed upon and will not allow to cancel. About a year ago, this company calls me trying to get me to subscribe to magazines. They start the call by asking me if I would like a chance to win $10,000, then tell me that if I subscribe for a subscription, I stand a chance of winning. I agreed and they began to charge me $49.99 a month for magazines and tell me that this will be the fixed price until my subscription ends. During the year, they do not even send all the magazines that they said they would, and they kept calling to ask if I wanted different ones or more. At the time I said that I did not want more and to just leave it be. Now that my subscription is about to end, they call me last week, informing me that the rates are about to go up, and that in order to avoid paying more for the remainder of my subscription, I have to extend the subscription for another 2 years. I tell them that I do not want to do this and I wish to cancel. They then inform me that I cannot and that my only other option is to pay $581 for what would be less than what this new rate is, but more than what they originally stated that I owed. I tell them to call me back another day, because I was at work. I check with my bank and after explaining the situation to them, they check my account and inform me that I do not even have a subscription with them and that National Renewal Exchange, simply does separate charges each month, which is different than a subscription charge. The representative of my bank suggest that I cancel my credit card and get a new one and to simply ignore the calls from company. I have done so, but I want to be sure so I am filing this complaint. A representative of National Renewal Exchange said they would contact me again this week. I do not wish to pay them for terms I did not agree to, and the fact that they started to change the terms and not allow me to cancel, along with everything else I have been told, tells me that this is not right. Please do something about this. Thank you.

Desired Settlement: I refuse to pay the fee that they are asking of me, especially since I have allowed them to overcharge me for magazines I did not even really want in the first place. Now they are trying to lock me into extending my subscription, upon the completion of it, without allowing the option to cancel? I would appreciate any form of refund, but more importantly I do not wish to be contacted by this company nor solicited by them.

Business Response: Initial Business Response /* (1000, 5, 2015/08/27) */ Dear Mr. ******, Thank you for providing National Renewal Exchange (NRE) with an opportunity to respond to the complaint filed by Mr. ******* ******. NRE has tried to contact Mr. ****** to resolve this matter to his satisfaction, but we have unfortunately been unable to reach him. While NRE denies any wrongdoing in its dealings with Mr. ******, we nonetheless agree to cancel Mr. ******'s remaining balance with NRE, and we have also added his phone number to our internal do-not-call list. We welcome Mr. ****** to contact us with any questions, and thank the BBB for its assistance. Thank you, National Renewal Exchange

8/3/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I tried to cancel my subscription with them twice now and they won't allow me to cancel my services with them. They won't allow me to cancel my subscription with them. Both times i called to cancel the guy was very rude right off the back for no reason n said he was also hanging up on me. The number i provided you with was the individuals work number who was rude. And my back usaa also said thay can't stop me from canceling my subscription unless i sighned something. I made it very clear i don't want nor could i afford the magazines anymore.

Desired Settlement: I want a cancelation of this company's services for good and don't want to hear from them anymore.

Business Response: Initial Business Response /* (1000, 5, 2015/07/22) */ Dear Mr. ******, Thank you for providing National Renewal Exchange with this opportunity to respond to the complaint filed by Mr. ******* ****. We are pleased to report that we have successfully resolved this matter directly with Mr. ****. We thank the BBB for its assistance and welcome any questions that you may have. Thank you. Sincerely, National Renewal Exchange

7/13/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: There inability to cancel a contract! This company is so set on taking every penny they can, from anyone they can baffle into a contract, that they refuse to terminate a contract early! Your only option is to let the account go into collection! No one needs this. If the contract is going to save me $120 and I cancel it then you should be able to buy out for $120 plus 2 months note. for me about $200. Problems arise, good neighbors help one another. Stop trying to bully people. No one likes a bully spend time on customer satisfaction. they only have two departments, sales and collections. And their all rude!!!!!!!

Desired Settlement: Release me from my contract! And, never call me again!

Business Response: Initial Business Response /* (1000, 5, 2015/07/10) */ Dear Mr. ******, National Renewal Exchange thanks the BBB for forwarding the complaint information submitted by Mr. ****************. We are pleased to report that we have successfully resolved this matter with Mr. Anderson. As always, we appreciate this opportunity to respond and welcome any questions that you may have. Thank you. Sincerely, National Renewal Exchange Initial Consumer Rebuttal /* (2000, 7, 2015/07/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) They agreed to my request. And supposedly had already cancelled my contract. Time will tell. Until then I'm satisfied. Thank You!

7/8/2015 Delivery Issues
5/29/2015 Delivery Issues | Read Complaint Details
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Complaint: I am very displeased with the company national renewal exchange.I want to cancel my transaction, and they wont approve and continue to take money. This company called me for a reorder.I said no at first but the lady said it was such a great deal 5 payments of 29.99 have been taken off my card now they recorded the conversation but i dont remember agreeing to the terms. I spoke to the manager ********* and she said that i cant cancel however if i wanted to pay 500.00 for 4 magazines for a year!!! what person in their right mind would pay 500.00 for magazines all i want is to cancel but they refuse If a customer is not happy with a purchase they return it, i believe this is a scam and Im not paying them another dollar If you are a magazine consumer DO NOT use NATIONAL Renewal EXCHANGE once you are signed up with these people they rob you blind. I spoke to the top manager and she refused to cancel the order. I am not happy at all and will make sure i tell all about this company

Desired Settlement: all i want is to cancel this subscription no money back ive already paid 150.00 for magazines i feel stupid enough for allegedly agreeing to this.

Business Response: Initial Business Response /* (1000, 5, 2015/05/15) */ Dear Mr. ******, Thank you for notifying National Renewal Exchange about the complaint filed by Ms. ****** ******. We immediately contacted Ms. ****** and were able to reach a mutually agreeable resolution. We thank Ms. ****** for her feedback and we also thank the BBB for its assistance. Thank you and please let us know if you have any additional questions. Sincerely, National Renewal Exchange

5/11/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Complaint taken over the phone by BBB Staff (AI) Consumer states that she received a bill from the company for $539.82 for a magazine subscription. Consumer states that the company told her, she ordered and agreed to pay $29.90 for 18 months. Consumer states that she never ordered any magazines from the company.

Desired Settlement: DesiredSettlementID: Other (requires explanation) Consumer would like the charges removed.

Business Response: Initial Business Response /* (1000, 5, 2015/04/28) */ Dear Mr. ******, Thank you for providing National Renewal Exchange with the complaint filed by **************. We take all customer feedback very seriously, so we appreciate the opportunity to review this information. We are pleased to report that we have successfully resolved this matter with Ms. ****. We thank her for speaking with us about her concerns and we also thank the BBB for its assistance in achieving this mutually agreeable result. Thank you. Respectfully, National Renewal Exchange

3/19/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: calls me at work. will not let me cancel my subscription because I was unemployed and unable to meet payments. people very rude and snotty. calling me at work and getting rude when I try to explain why I need to cancel the subscription after I said I would pay when I got the money. Id send a check. my credit card has been shut off until I can pay on it. The rep then said hed put down that I had no interest in trying to pay the account. another rep. called at work and when I told her I didn't have my purse with me asked if I was telling her I was driving without my drivers license.

Desired Settlement: I want to pay my late money and late fees and cancel rest of the subscriptions. I have only three or four on order,but am receiving some weeks a total or 8 to 9 magazines a week. Most of them I don't want or need. Now I just want to pay off the late payments and have nothing further to do with this company. to me they are very rude and unprofessional. they don't seem to want to listen to any explainations.

Business Response: Initial Business Response /* (1000, 5, 2015/03/13) */ Dear Mr. ******, National Renewal Exchange thanks you for bringing the complaint filed by Ms. ************** to our attention. We have since contacted Ms. ****** and resolved this matter to her satisfaction. We now consider this matter closed, but welcome any additional questions that you may have. Thank you. Sincerely, National Renewal Exchange

2/23/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: My credit card was hacked. I did not order anything from this company. I explained that to them. Their rep called me a liar and screamed at me. Their "order number" *******. I did not make a purchase, I don't want any magazines, I don't know the "rep's" name, I have not made any payments to this company. Hacked credit cards have been cancelled by the banks. These people are rude beyond belief. When I tried to explain that I had not ordered magazines from them they called me a liar etc etc etc.I want nothing to do with this company or its products.

Desired Settlement: Stop bothering me, I did not order anything from this company. My credit card was hacked. I don't want any magazines and I want them to stop calling me.

Business Response: Initial Business Response /* (1000, 5, 2015/02/09) */ Dear Mr. ******, National Renewal Exchange would like to thank the BBB for bringing Mrs. ******* ******' concerns to our attention. We are pleased to report that we have spoken with Ms. ****** and resolved this matter to her satisfaction. We thank Ms. ****** for her feedback and welcome any additional questions regarding this response. Thank you. Respectfully, National Renewal Exchange

2/13/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: My wife has repeatedly tried to stop the magazines coming to home address. Made numerous phone calls to stop delivery. Phone reps refuse to stop mags Made numerous attempts to stop magazines. Every we call phone rep says you cannot cancel. We never subscribed to the magazine. There is a lot of deception and false advertisements. My wife was initially coaxed into a free mag subscription which is NOT free. I cancelled credit card and now National Renewal Exchange is sending threatening letters now. I would appreciate any help you can provide.

Desired Settlement: To dismiss bill for $862.92. I find it hard to believe that a couple of magazines (that we never requested) cost $862.92. The company is trying to take advantage of seniors and the public in general.

Business Response: Initial Business Response /* (1000, 5, 2015/02/12) */ Dear Mr. ******, National Renewal Exchange has received and reviewed the complaint filed by Mr. ******** *******. We are happy to report that we have contacted Mr. ******* and resolve this matter to his satisfaction. We thank Mr. ******* for his feedback and we welcome any additional questions that he may have. Thank you. Respectfully, National Renewal Exchange

1/30/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I have been trying to cancel my subscription with National Renewal Exchange for almost 3 years and they refuse to cancel it. I have been trying to cancel a subscription and they refuse. I changed my credit card because they keep taking out ridiculous amounts of money and now they started calling my girlfriend to bother her. I am paying off a ton of college loans and I cannot afford this magazine company. When I try to cancel, they tell me there is absolutely no way to do that and that I still owe about $1000.00.

Desired Settlement: stop my payments now

Business Response: Initial Business Response /* (1000, 5, 2015/01/16) */ Dear Mr. ******, National Renewal Exchange is in receipt of the complaint filed by Mr. ******* *******. We are pleased to report to the BBB that we have successfully resolved this matter to Mr. *******'s satisfaction. Therefore, we thank the BBB for its assistance and welcome any additional questions that you may have. Thank you. Sincerely, National Renewal Exchange

1/16/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I have been receiving the wrong magazines and being charged way more than I ever thought I would be charged. And they refused to cancel. I started out thinking I was going to be getting a good deal for 5 years of magazines but I ended up paying so much more than I thought. They refused to cancel my subscriptions so I asked to change the magazines so at least I could be happy with the product. I haven't received any of the magazines I asked for and now I'm still being charged while not receiving magazines I'm supposedly paying for. I want my money back and I don't want the magazines sent to my house anymore when I didn't even order them.¿

Desired Settlement: I would like to get my money back and want them to stop sending magazines to my house that I don't want and never ordered.

11/25/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: This business outright refuses to cancel my subscription. This business outright refuses to cancel my subscriptions. I have requested verbally and written for a cancellation. In a response to a letter dated 10/20/2014 they sent me asking for an amount of $155.00 to bring my account current and avoid collections, I paid that amount and again requested a cancellation in a letter dated 10/30/2014. When calling to confirm they received the payment on 11/6, they refused to discuss if they received the payment, refused to discuss cancellation, and hung up on me. They are very non-professional and refuse to conduct business in anyway but a threatening manner of further collections and penalty fees.

Desired Settlement: I would like the $155.00 payment to be accepted as the last final payment which brings my account current as stated in their 10/20/2014 letter and the $702.50 cancelled as the rest of the subscription is cancelled per my written request

Business Response: Initial Business Response /* (1000, 5, 2014/11/13) */ Dear Mr. ******, This is in response to the submission filed with your office by Ms. ***** ******. Customer feedback is greatly appreciated by National Renewal Exchange ("NRE") and we appreciate the opportunity given to offer our response. NRE is pleased to report that we have been able to bring about a mutually satisfactory resolution to this matter directly with our customer. Ms. ****** took the opportunity to speak and share her concerns with our Customer Service Manager. Together they were able to understand and resolve all issues in a manner that is acceptable to both Ms. ****** and NRE. We are very pleased to have been able to discuss and resolve this matter directly with Ms. ****** and thank the BBB for its help. Thank you, National Renewal Exchange

11/11/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I spoke with Mr. **** on Oct 23, 2014 about my magazine orders and he informed me that the rate was going up. I already have a payment plan in place to pay for these magazine which should be complete in three months. An Unauthorized Payment was taken for 62.50 on 10/23/14. In turn this made my account go into overdraft and I had to cancel my card. this magazine company keep adding charges and told me I could not cancel. Please helpThankyou*********** Product_Or_Service: magazines Order_Number: *******

Desired Settlement: DesiredSettlementID: Refund refund my money taken on 10/23/14 pay for any overdraft charges and stick to plan agreement or give full detail of plan agreement and I should have a choice if I would like this service to continue.

Business Response: Initial Business Response /* (1000, 5, 2014/10/31) */ Dear Mr. ******, This is in response to the submission filed with your office by ******************. Customer feedback is greatly appreciated by National Renewal Exchange ("NRE") and we appreciate the opportunity given to offer our response. NRE is pleased to report that we have been able to bring about a mutually satisfactory resolution to this matter directly with our customer. Ms. **** took the opportunity to speak with our Customer Service Manager. Together they were able to understand and resolve all issues in a manner that is acceptable to both Ms. **** and NRE. We are very pleased with this result and thank the BBB for its assistance. Thank you. Respectfully, National Renewal Exchange

9/1/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Tried to cancel subscription for elderly mentally ill mother after she tried to and they continue to bill her and ask for additional fees. On August 1, 2014 I tried to cancel my mothers subscription due to the fact she was in placed in Intensive care, is mentally ill, and does not have the money to continue the service. She has tried to cancel before but they continue to bill her AND send late fees. I spoke with *** who ask me to take get my ill mother on the phone so I could make changes. I did! So when I tried to cancel *** told me there was a $127. I ask him why so much. He said a payment was due in January and a payment was due today. I explained again that my Mother was mentally ill and did not have the money to continue the service so I would pay for the January payment but since she has tried to cancel in the past and I am cancelling today she should not be charged for the payment due that day. *** got mad and ask why I am just now cancelling in she is mentally ill. I explained I just now got into her account. *** said he was confused. I ask why I just wanted to cancel her subscription and did not agree with the additional charges and late fees since she has tried to cancel before and I am cancelling today. *** continually talked over me and was very irate. I asked to speak with his supervisor twice and he hung up the phone. On August 5, 2014 my Mom received another bill for $170, from National Renewal Exchange. I felt that *** tried to bully me into agreeing to pay for a service we no longer could afford. *** threatened me and assured me he was writing refuse to pay on the bill and send my Mom's account to a collection agency. My mom was laying in ICU and in currently in a mental health facility and he is trying to bully her and me. I agreed to pay the almost $70 she owes from January. They have been drafting almost $70 at least twice a year (that I have discovered so far). Please look into this business practice and customer service. Who yells at someone for trying to cancel a subscription and offers to at least part of the bill for someone who does not have the money to do so nor are they capable of making rational decisions. I feel they prayed upon and bullied my mother.

Desired Settlement: Since my mother has tried to cancel this account before I think they should consider it cancelled and her account paid in full. Since he tried to bully me, I am sure he did the same to her. There is no way she should have to pay anything, especially since she should no longer have been receiving the magazines.

Business Response: Initial Business Response /* (1000, 5, 2014/08/14) */ Dear Mr. ******, This is in response to the submission filed with your office by Ms. ***** ****. Customer feedback is greatly appreciated by National Renewal Exchange ("NRE") and we appreciate the opportunity given to offer our response. NRE is pleased to report that we have been able to bring about a mutually satisfactory resolution to this matter directly with our customer. Ms. ****'s representative took the opportunity to speak with our Customer Service Manager and together they were able to understand and resolve all issues in a manner that is acceptable to both parties. We are very pleased to have been able to promptly resolve this matter and thank the BBB for its assistance. Sincerely, National Renewal Exchange

8/1/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: they would not allow me to cancel my subscription as i can not afford this right now in my life. i called into cancel my subscription and refund my money back and the representative told me that i can not cancel my subscription of 60 dollars a month for 20 months. the cancellation period is 14 days after subscribing to the service. this is a ridiculous policy and i should be able to cancel my subscription at any time.

Desired Settlement: 60.00 dollars and cancelling my subscription

6/13/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Wanted to cancel subscription but said I was not allowed to. National Renewal Exchange scammed me into 24 months for 5 years of magazines and I've paid off the amount but then had recently called me saying I had another 12 months left to pay as well that I needed to renew to keep my rates the same for another 12 months totaling to 24 months total. I've asked to cancel but they said I can't and that I was locked into some contract that I never signed back in 2012. I also told them soon I will no longer can pay for it and still told me I cannot cancel. I never received a order number and was never given an online account number. I've notice on their website that they were under the same company of ****** Magazine Service Inc and reading the many complaints that were under them I see that National Renewal Exchange are following ****** Magazine Service Inc's footsteps. I turn to you BBB to please help me end this stressful struggle to end my subscription with them

Desired Settlement: Cancellation and to be never contacted from them again.

5/26/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Customer Service representative called and tried to tell me I still owed money on a five year contract which was paid in full in January 2013. I talked with a customer service rep on 4/4/12 and told them I did not wish to renew their services and as of that day I had eleven more payments left on my current contract. I made the last one in January 2013. I received a call on 4/19/2013 from a rep telling me that my contract was for five years and after I told him I had paid in full he wanted to argue that it was not and I just hung up instead of arguing with him.

Desired Settlement: I would like for them to quit calling me telling me I owe them money.

Business Response: Initial Business Response /* (1000, 8, 2014/05/13) */ Dear Mr. Lewis, This is in response to the submission filed with your office by Mrs. **** *****. Customer feedback is greatly appreciated by National Renewal Exchange ("NRE") and we appreciate the opportunity given to offer our response. NRE is pleased to report that we have been able to bring about a mutually satisfactory resolution to this matter directly with our customer. Mrs. ***** took the opportunity to speak with our Customer Service Manager and together they were able to resolve all issues in a manner that is acceptable to both Mrs. ***** and NRE. We are very pleased to have been able to discuss and resolve this matter with our customer, and we thank the BBB for its assistance. Sincerely, ******* ****

5/26/2014 Delivery Issues
4/21/2014 Delivery Issues | Read Complaint Details
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Complaint: NRE is charging me for a mags I did not agree to. I did not know what to do for years until I sought help and was told log a complaint and stop paying I have copied this complaint from a previous complaint as my story is the exact same: I was unknowingly charged for a large unwanted magazine subscription starting around 2010 or 2011. When I asked to cancel and be removed from the subscription, I was denied. It started with an offer for a $100 gift card, which required an initial $125 fee to open a magazine account. I didn't mind paying the first fee but then a couple weeks later I received another phone call from them regarding, what I thought was, my current subscription that I had just paid for. When I asked questions I was given confusing answers and a strong pressure for another charge. I figured the first one didn't go through, so I went with it, still unable to understand what they were talking about. I know relized that they charged me for another, longer subscription that I never really wanted and couldn't afford. When I called to cancel they said I wasn't able to because I already agreed so I have been paying them for years until I was told that this happens a lot and to do something about it. I went to the bank and canceled my card. When NRE called about the charge not going through, I asked them not to send me anymore magazines because I didn't want them and I couldn't afford it, but they wouldn't listen, they just kept demanding that I find a way to pay them. I received many phone calls from them after that, none of the callers would listen to me and some even belittled and threatened me. I gave up trying to talk to them. They now tell me I owe hundreds. Please help me cancel my account with them and clear these charges. I just want to be free of these people. Thank you so much, I really appreciate you listening to me.

Desired Settlement: I would like to stop being charged the monthly fee for magazines I did not want. I want to be absolved from paying the months sense I stopped paying and I do not want this to be on my credit report.

Business Response: Initial Business Response /* (1000, 5, 2014/04/09) */ Dear Mr. *****, This is in response to the submission filed with your office by Mr. ******* *******. Customer feedback is greatly appreciated by National Renewal Exchange ("NRE") and we appreciate the opportunity given to offer our response. NRE has made multiple attempts to contact Mr. ******* regarding his concerns. Regrettably, all calls to Mr. ******* went unanswered, and all messages were unreturned. Despite this, NRE has resolved to honor Mr. *******'s desired resolution and cancelled his account and forgiven his remaining balance. Additionally, NRE can confirm that it does not report any customer information to the credit agencies. We thank Mr. ******* for bringing his concerns to NRE's attention and thank the BBB for its assistance. Thank you. Sincerely, ******* ****

4/7/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: unauthorized contract extension I signed up for 2 year subscription starting in march 2013 at a price of $62.50. In February 2014 i received a call from *** **** from National Renewal Exchange and he was trying to get me to commit to a new subscription at the same price for 2 more years. After arguing with him for ten minutes or so I told him to put me on the no call list and I wanted to cancel my subscription when the 13 months I had left was over with. He agreed and we left what I thought was an understanding. Then on March 19th 2014 *** **** called again and said that I now have 11 months left at my 62.50 and now another subscription (that I never agreed to) for 24 months also at 62.50 that I have to pay for. SO now im being charged 125.00 for the next 11 months and 62.50 after that for 13 months. I just want to finish out my original subscription of 2 years at 62.50 and be done with them. Please help me i'm tired of having to fight with them every few months on new charges they try to give me. Thank you, **** ********

Desired Settlement: i just want to finish paying the 11 months left on my original subscription of 2 years at $62.50 a month. An apology for trying to always fast talk me into new subscriptions. After that no calling to offer me new subscriptions then we both go our seperate ways at the end of the first original agreed upon subscription.

Business Response: Initial Business Response /* (1000, 5, 2014/03/25) */ Dear *** ****** This is in response to the submission filed with your office by Mr. **** ********. Customer feedback is greatly valued by National Renewal Exchange ("NRE") and we appreciate the opportunity given to offer our response. NRE is pleased to report that we have been able to bring about a mutually satisfactory resolution to this matter directly with our customer. Mr. ******** took the opportunity to speak and share his concerns with our Customer Service Manager. Together they were able to understand and resolve all issues in a manner that is acceptable to both Mr. ******** and NRE. We are very pleased to have been able to discuss and resolve this matter directly with Mr. ******** and thank the BBB for allowing us this opportunity. Sincerely, ******* ****

1/6/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I feel that I was baited and switched as well as being sent magazines that I did not want or order. I I was solicited by National Exchange Magazine services via phone and was under the understanding that I was ordering a few magazines, then they called and I was told that I must pay for advance subscriptions, They said (but I do not remember)that I had agreed to pay. Many of these magazines I did not order but they were sending "free" (for my problems) then I find out that after paying them over $800.00, I find I am being billed by the magazines as well. I am receiving around 20 magazines a month. 90 % of these I did not even order or want! I am a senior on the DO NOT CALL list. I can NOT afford this! I agreed to pay in total because I was told that I would be called to collect on the debt I "owed" National Renewal Exchange services. Thank you for your time and attention to this matter.

Desired Settlement: Refund and STOP all subscriptions. I do not want them to ever contact us by phone again.

Business Response: Initial Business Response /* (1000, 5, 2013/12/13) */ Dear **************: This is in response to the submission filed with your office by ****** *****. Customer feedback is greatly appreciated by National Renewal Exchange ("NRE") and we appreciate the opportunity given to offer our response. NRE is pleased to report that we have been able to bring about a mutually satisfactory resolution to this matter directly with our customer. Mrs. ***** took the opportunity to speak and share her concerns with our Customer Service Manager. Together they were able to understand and resolve all issues in a manner that is acceptable to both Mrs. ***** and NRE. We are very pleased to have been able to discuss and resolve this matter directly and would like to thank Mrs. ***** for allowing us this opportunity. Thank you.

12/31/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was unknowingly charged for a large unwanted magazine subscription. When I asked to cancel and be removed from the subscription, I was denied. It started with an offer for a $100 gift card, which required an initial $125 fee to open a magazine account. I didn't mind paying the first fee but then a couple weeks later I received another phone call from them regarding, what I thought was, my current subscription that I had just paid for. When I asked questions I was given confusing answers and a strong pressure for another charge. I figured the first one didn't go through, so I went with it, still unable to understand what they were talking about. The next day I pieced it together that they charged me for another, longer subscription that I never really wanted and couldn't afford. When I called to cancel they said I wasn't able to because I already agreed so I went to the bank and canceled my card. When NRE called about the charge not going through, I asked them not to send me anymore magazines because I didn't want them and I couldn't afford it, but they wouldn't listen, they just kept demanding that I find a way to pay them. I received many phone calls from them after that, none of the callers would listen to me and some even belittled and threatened me. I gave up trying to talk to them. My account # with them is *********. My TCS Account # is *******. The charge they claim I owe is $1234.81. Please help me cancel my account with them and clear these charges. I just want to be free of these people. Thank you so much, I really appreciate you listening to me.

Desired Settlement: To have the second amount ($1234.81) that they are billing me erased completely and to be removed from their call list permanently. Thank you!

Business Response: Initial Business Response /* (1000, 8, 2013/12/20) */ Dear ******** ****** This is in response to the submission filed with your office by ******* *****. Customer feedback is greatly appreciated by National Renewal Exchange ("NRE") and we appreciate the opportunity given to offer our response. Mrs. ***** placed her order with NRE on 4/29/2013 at which point she spoke with two (2) different company representatives. At not time did NRE offer a $100.00 gift card. NRE does not offer such promotional gifts. The second representative she spoke with conducted a quality assurance call to verify all the benefits and terms and conditions of the service. This call was digitally recorded with Mrs. *****'s permission. The following day NRE sent Mrs. ***** its welcome package. Contained within that mailing was NRE's confirmation letter. This letter clearly states all the benefits and terms and conditions of the service including the NRE cancellation policy. Mrs. ***** made her initial payment on 5/6/2013. Her 2nd payment, scheduled for 6/28/2013 was unable to be processed and, as such, NRE began making periodic attempts to contact Mrs. ***** to assist with the rescheduling of this payment. On 7/2/2013 Mrs. *****, for the first time since placing her order more than two (2) months prior, contacted our office and requested to cancel the service. We informed her that the cancellation window had passed *** offered to work with her to meet any needs she may have. Since that time NRE has received no further payment and only had two (2) subsequent conversations with Mrs. ***** (7/18/2013 and 8/6/2013). Upon receipt of this submission NRE, as suggested by the BBB, made 5 attempts to contact Mrs. ***** to discuss the matter. These efforts were unsuccessful. NRE has not spoken with Mrs. ***** since 8/6/2013. The information provided is simply an account of Mrs. *****'s order from NRE's perspective. With that being said, it is never the intention of NRE to perpetuate a unhappy customer relationship. As such, NRE has honored Mrs. *****'s requests. Her order has been cancelled and all remaining monies owed have been forgiven. Additionally, to ensure NRE makes no future attempts to contact Mrs. *****, her phone number has been added to the internal Do Not Call registry. We trust this resolution will meet to everyone's satisfaction. Thank you.

11/7/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I thought I was getting one thing, which I never got, and instead have been receiving unwanted items that I made explicitly clear that I did not want. I purchased a Nuwave Induction Cooktop from an infomercial in late March/early April 2013 and it had some partner offers. I was contacted a few days later by the partner offer company on my cell phone at work where I get very bad reception. I went outside to talk where I had slightly better reception, but as I am in a probationary status at work I could not afford to be outside very long and still had bad reception. When I purchased the Nuwave and accessories, I thought the service rep said that I would also receive a $100 visa gift card from the partner offer, and when the service representative from the partner offer called she did say that I would get a $100 dollar visa gift card for a small processing fee. The main issue is that she was also trying to get me to sign up for magazine subscriptions and I made it explicitly clear that I was not interested, nor had the time to read them, even if I was interested in the magazines, and that I in no way shape or form wanted to subscribe to receive magazines. We went back and forth discussing the gift card which I explained that I was told by the Nuwave rep that I qualified for from their partner offer and that no mention was made of additional purchases. We eventually got a supervisor on the line and after talking with him, what I thought I was agreeing to with the service agreement was payment of the small $3 or $4 dollar processing fee for them to send me the $100 Visa gift card and no magazines at all. By this time I had been outside and away from my desk at my new job for much longer than I was comfortable with, and since I thought the supervisor and I had an agreement that I would only be charged the processing fee for the card, I agreed to the service contract that they read to me, but that I couldn't hear all off because of the bad reception and anxiety over being away from my desk for so long. I didn't think about it at the time, but thinking back I feel that they took advantage of a situation to pressure and slide by an agreement on me for a commitment I did not want. I was very surprised a few weeks later to start receiving magazines in the mail. I never received a letter or a bill or anything, and I did not have the number to call or even know who to call because I do not know the company name. Instead I saw a charge on my cell phone bill and contacted the company. The first company agreed to cancel the subscription and refunded me my money. Magazines still came, and I got another charge to my credit card, and contacted them I think this was in June. They wouldn't refund my money, but agreed to lower the plan, and I was able to make on last payment, and they started sending my remaining subscriptions to a Women's Shelter in Colorado. The magazines stopped for a few weeks and then started coming again, and I have no idea where they were coming from and no charges on my credit card as of yet. Today I was contacted by a rep from the magazine distributing company about my account. I tried to explain all of this to the rep, but all he wanted to do was lower my subscription and charge me a lower rate instead of completely cancelling it. The rep I talked to first said that their company is called the National Magazine Exchange, but when I started this complaint I saw that I had to choose an address for the company as they have multiple listings, so I called them back, and the next rep said that the company name is the National Renewal Exchange. So I have no idea what the actual company is since both are listed on this site. The phone number I was contacted from and then returned the call to after being disconnected and then calling back again to get the company address is ************, and the last rep I spoke with said they were located in Ames, IA, which is not a choice for either company on the BBB list. I just want the magazines to stop and my account with them cancelled. I would like my money back, but will be happy if everything from here stops.

Desired Settlement: I would like a refund, but I will be happy if the magazines just stop coming and no further payments are charged or requested for a service that I made explicitly clear in the beginning that I never wanted. Also, even though I was charged the processing fee for the $100 dollar visa gift card, I never received it. Nor have I received one bill or service agreement, or notification letter in the mail. If I had received such a letter that the very first customer rep said was mailed out I would have immediately called to say no and cancel the account. At this point, I really don't care about receiving the card, it's just a point I'm annoyed about because it's the only part of this that I originally wanted. All I want at this point is for the magazines to stop, my account to be cancelled, no further charges made against me, and any unpaid bills to be written off.

Business Response: Initial Business Response /* (1000, 5, 2013/11/04) */ Dear **************: This is in response to the submission filed with your office by ***********. National Renewal Exchange ("NRE") takes all consumer concerns very seriously. We thank you for this opportunity to respond. NRE appreciates all of the concerns outline by Mr. **** in his notification to your office. NRE would like to be clear that Mr. **** is not, nor has he ever been, a customer of NRE. NRE has never billed or attempted to bill Mr. ****** for services. Our records do indicate that between July, 2013 and October, 2013 we made 3 attempts to contact Mr. **** and offer our services but Mr. **** refused. Additionaly, upon review of the information provided by Mr. **** it seems clear there are other organizations involved in the process that has caused him so much concern. NRE does not offer "Visa Gift Cards" as an incentive to purchase nor do we bill a $3 or $ "processing fee" for any of our services. I am sorry I am able to provide any further information. There is no order for NRE to cancel, however to ensure NRE does not make any future attempts to contact Mr. ****** his phone number has been placed on our internal Do Not Call List. I trust this resolution will meet to everyone's satisfaction.

11/6/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company refused to cancel my order, even after 2 separate calls to do so. Instead of canceling, I was offered more discounts. On 2 separate occasions, I have tried to cancel my order with this company. My order number is *******. Immediately after agreeing to this order, my family suffered a large financial strain. Loss of income and several large medical bills. The customer service was not interested in my problem or willing to cancel. They just offered MORE. I gave up trying to speak to them, because they tune me out when I say cancel. Today, 10/28/2013, I received a letter from them saying I owe them $767.04. For magazines that I don't want or need? They also overcharged for the agreed amount, which makes it even more difficult. Please, I just want these people to go away and stop preying on people to buy their products. I am not a confrontational person and it is very difficult for me to say no. But, I will not go bankrupt for magazines.

Desired Settlement: A cancelation and no more contact. I also trust that my credit will not suffer because they do not want to lose my hard-earned money.

Business Response: Initial Business Response /* (1000, 5, 2013/11/05) */ Dear **************: This is in response to the submission filed with your office by Shannon ******* in regards to her order with National Renewal Exchange ("NRE"). NRE takes all consumer feedback very seriously and, as such, we thank you for this opportunity to respond. Mrs. ******* placed her order with NRE on June 13, 2013 when she spoke with three (3) different company representatives. The final associate she spoke with completed an order verification call for quality assurance purposes. With Mrs. *******'s permission this call was digitally recorded. All the service benefits and terms and conditions were clearly defined during this call and accepted by Mrs. *******. Additionally, the following day NRE mailed Mrs. ******* a welcome package. Within this mailing was the NRE Confirmation Letter. This letter again defines, in writing, all the benefits and terms of her service, including the cancellation policy. In October, 2013 NRE began making periodic calls to Mrs. ******* to assure her satisfaction with the service. It is NRE's policy to reach out to all new customers a few months after they began their service if no contact with the customer has occurred since the order date. Our efforts to reach Mrs. ******* were unsuccessful. On October 18, 2013 Mrs. *******'s scheduled monthly payment was unable to be process for the first time. Accordingly, NRE began making periodic calls to assist her with rescheduling this payment. Again, NRE's attempts to contact Mrs. ******* were unsuccessful. NRE, despite its best efforts, has had no contact with Mrs. ******* since she placed her order. NRE has not been made aware of, prior to this submission to the BBB, any change in her circumstances that would impact the feasibility of continuing with her order. As such, NRE has not been given the opportunity to discuss said changes and act appropriately. It is never the intention of NRE to perpetuate a dissatisfied customer experience. With that being said, NRE has honored Mrs. *******'s request and cancelled her account. All remaining monies due have been forgiven. NRE does not report to any of the credit bureaus. Finally, to ensure NRE makes no further attempts to contact Mrs. *******, her phone number has been placed on our internal Do Not Call registry. NRE trusts this resolution will meet with everyone's satisfaction.

11/1/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Subscription cancelled by me. Bank notified and firm billed my CC anyway! Unauthorized Cc billing. Cease and Desist.

Desired Settlement: Honor subscription cancellation. Refund CC and make no further attempts to process same.

Business Response: Initial Business Response /* (1000, 5, 2013/10/31) */ Dear ******** ****** This is in regards to the submission filed with your office by Phillip *****. National Renewal Exchange ("NRE") takes all customer concerns and feedback very seriously. We are appreciative of this opportunity to respond. Mr. ***** placed his order with NRE a little over a year ago, on September 10, 2012. During the order process Mr. ***** spoke with and affirmed the order to three different company representatives. The final call was for order verification and quality assurance. With Mr. *****'s permission this call was digitally recorded. As we do with each new customer on this call all the benefits and terms and conditions of our service are clearly outlined and confirmed by each customer. Additionally, the next day NRE sent Mr. ***** our welcome mailing. Within this mail was the NRE Confirmation Letter. Again, this letter specifically and clearly outlines all the service benefits and terms and conditions. In response to being notified by Mr. *****'s bank, we did speak with a representative of his financial institution on September 23, 2013. The banker was explained the nature of the order and informed us that, based upon this information, she would not be disputing any transactions. NRE, based both upon this submission with your office and the limited dialogue we have had with Mr. *****, is unable to ascertain why, after more than a year, Mr. ***** has become displeased with our service. With all this being said, it is never the intention of NRE to perpetuate a dissatisfied customer relationship. Accordingly, NRE has cancelled Mr. *****'s account. All remaining monies due have been forgiven. As a show of good faith NRE will provide full service on all the magazines Mr. ***** ordered. Finally, to ensure Mr. ***** does not receive any future calls his phone number has been placed on our internal do not call registry. We trust this resolution will meet to everyone's satisfaction.

10/10/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company refuses to allow me to cancel my magazine subscription. I have been trying to cancel the subscription for some time but keep getting the run around and reduced rates by reducing the amount of magazines, but never what I am actually trying to accomplish, which is CANCEL the subscriptions altogether. The company is charging me $29.99 per month and intends to do so for the next 20 months for a total of $599.80. This is outrageous! I do not want to have no part of this transaction at all. After my attempts to get this order cancelled, and not be getting $29.99 withdrawn from my bank account each month, I am asking the BBB to help me resolve and dissolve this once and for all.

Desired Settlement: I would like my subscriptions cancelled immediately. Have the following magazines stopped from being delivered to my PO Box: Ladies Home Journal, Reader's Digest and Better Homes and Gardens. And most importantly, stop the $29.99 from being withdrawn from my bank account on the 15 of each month.

Business Response: Initial Business Response /* (1000, 5, 2013/10/04) */ Dear **************: This is in response to the submission filed with your office by **************. National Renewal Exchange takes all consumer concerns very seriously and as such, we appreciate this opportunity to respond. We are pleased to inform your office that we have been able to resolve this matter directly with Ms. ******* via a phone conversation she just had with our Customer Service Manager. We would also like to thank Ms. ******* for both bringing these concerns to our attention and allowing us the opportunity to rectify the matter directly with her. National Renewal Exchange is pleased to have been able to bring about resolution to this matter.

9/9/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Receiving mags that I can't cancel.Wanting me to pay for something the say I owe. Also saying there's nothing they can't about it. Plus I didn't get any correspondence on this matter. Would like to have this cleared up as soon as possible with regard to the scham I beleive is going on... Thanking You Much, Mr. ****

Desired Settlement: DesiredSettlementID: Other (requires explanation) Stop delivery of mags as soon as possible and keep my name off of their calling list for anything.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/27) */ Dear ******** ****** This is in response to the submission filed with your office by ****** ****. National Renewal Exchange ("NRE") takes all consumer concerns very seriously and, as such, we appreciate this opportunity to respond. Our records show Mr. **** is not a customer of NRE. On August 15, 2013 we began efforts to reach Mr. **** to offer our services. Each of our four (4) attempts to contact him was unsuccessful. On August 22, 2013 Mr. **** contacted our office and spoke to one of our service representative. Mr. **** was noted as having declined our magazine offer. Since that day we have made no further attempts to contact Mr. **** nor did we ever receive or attempt to receive any funds from him. Accordingly, NRE does not provide any magazine service to Mr. ****. To ensure NRE does not make any future attempts to contact Mr. **** we have placed his phone number on our internal do not call registry. I thank you for the opportunity to respond and trust this resolution will meet to everyone's satisfaction.

9/3/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: National Renewal Exchange unauthorized debit transactions I am writing to day to complain about the National Renewal Exchange company.It is a magazine service that duped me into accepting a subscription with them. I was initially told that it would only be 49.99. When my bank statements came in the amount of 59.99 I decided to cancel the service. They called and I asked them to please cancel the service that I was no longer interested they said that I had to pay. the 59.99 plus the late fees that come out to 74.99 and that I still had a balance 359.94.They also said that they had a digital recording of me agree to this but they wouldn't let me listen to it when I asked to it. I then decided to cancel my debit card. This is When I began to get harassing calls from several of there representatives that were rude and threatening. I was even threatened with being sent to court if I didn't pay. The latest has been a letter I got on 8/14/2013 from the company stating that I have until 9/7/2013 to pay a past due bill in the amount of 74.99. I have been getting these calls for the past two weeks. Every time I ask them to please cancel the subscription I am told that it is not an option. The Order number for this subscription is : *******

Desired Settlement: The kind of settlement I am seeking after being harassed and threatened by several representatives from their company is that this bill of 74.99 and remaining balance be canceled completely. Also that the company not send me anymore magazines or contact me at home or my mobile phone.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/30) */ Dear **************: This is in regards to the submission filed with your office by ****** *********. National Renewal Exchange ("NRE") takes all consumer concerns very seriously. Accordingly, we appreciate this opportunity to respond. Ms. ********* placed her order with NRE on 6/5/2013 when she spoke with three (3) different representatives on the phone. The final call was digitally recorded with Ms. *********'s permission. That same day our welcome package was mailed to her home. Included within this mailing was a confirmation letter. This letter clearly outlines all the benefits and terms and conditions of our service, including the cancellation policy. NRE contacted Ms. ********* on 8/7/2013 when her scheduled monthly payment was unable to be processed on the day she chose. Ms. ********* denied both placing the order and our request to play the recording for her. On 8/12/2013 Ms. ********* contacted our office and left a voice mail message requesting a call back. When we spoke to her later that day she indicated she was busy and would call us back. We spoke with Ms. ********* on 8/19/2013, the day before this submission was filed. She indicated to us that she needed to straighten some things out on her end and asked us to call her back the next day. The next day we received this submission from Ms. ********* via your office. As suggested by the BBB we made five (5) attempts to contact Ms. ********* to resolve this matter directly. She did not answer our calls or return our voice mail messages. This information is provided to simply allow NRE to share the order history from our perspective. With that being said, it is never the intention of NRE to maintain a customer relationship that is not mutually desired. As such, NRE has honored Ms. *********'s requests. We have cancelled her order. Ms. ********* has no further obligation to NRE. To ensure we make no future attempts to contact her, we have placed her phone number on our internal do not call registry. I trust this resolution will meet to everyone's satisfaction. Business' Final Response /* (2000, 7, 2013/09/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I believe we have reached the desired results and I want to than the better business bureau for their help and assistance in this matter.

8/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Horrible customer service experience. After receiving four voice-mails from their billing department which were unintelligible (as in, I couldn't discern who was calling me, who they represented or how to get back in touch with them), I finally receive a fifth call which I am able to glean enough information to realize that this is National Renewal Exchange requesting new card information because I had recently had my identity stolen and my cards cancelled. So, I called up their customer service to make a payment and there was very loud rap music on the other end of the line. So loud, in fact, that the lady couldn't hear my card number when I was providing it for her. I had asked her to turn it down and she responded that she had told her coworkers. The music remaining on for the duration of the call, I'm sure it can even be heard during the period of the call that was recorded. Very unprofessional. Will never do business with them again.

Desired Settlement: Never call me again.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/08) */ Dear **************: This is in response to the submission made to your office by ****** ***********. National Renewal Exchange ("NRE") takes all consumer concerns very seriously and we appreciate this opportunity to respond. Upon receipt of this submission we did review the audio recording made yesterday that was referenced by Mr. ***********. He is correct that music is clearly discernable throughout the entirety of the recorded conversation although it does not appear to have hampered the ability of Mr. *********** and the representative from conducting business. We are unable to confirm, but nor do we dispute, Mr. ***********'s claim that there was difficulty in providing the representative with his new card information. NRE would like to thank Mr. *********** for bringing this matter to our attention. As an accredited business, NRE goes to great lengths to ensure the quality of customer service we provide, and the professionalism with which we provide it, is nothing short of exemplary. As a result of Mr. ***********'s feedback we have already begun the process of making adjustments to the work environment of this department. Some of the forthcoming changes include: manager approved musical playlists and modifications to our environment to allow all employees to enjoy the benefit of non-disruptive, approved music. With that said, we will never condone any action that comes at the expense of a positive customer experience or diminishes our level of professionalism. Finally, as requested, we have placed Mr. ***********'s phone number on our internal do not call list. Again, we appreciate the opportunity to respond to this matter and trust this resolution will meet to everyone's satisfaction.

8/9/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Improper collection practices in that I called on several occasions asking to cancel and was told I still had a large amount of months to pay on them. I originally had been tricked into a magazine subscription from another company, American Publishing company when this company calls and states that they have taken over the renewal of these magazines at which time I told them I did not want to renew them. I was not listened to and they went through their verification steps anyways. Now I have a large amount of months left on this and I don't even want the subscriptions to begin with.

Desired Settlement: I would like all subscriptions cancelled and all of the remainder of what is owed eliminated.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/07) */ Dear ******** ****** This is in response to the submission filed with your office by **** ****. National Renewal Exchange ("NRE") takes all consumer concerns very seriously and we appreciate this opportunity to respond. Ms. **** became a customer of our service on February 6, 2013. On that day she spoke with two (2)individuals on two (2) separate phone calls. The second call was digitally recorded with her permission. Upon receipt of this submission I reviewed this recording and all the benefits, terms and conditions of our service were clearly explained and agreed to. The following day we sent a welcome package to Ms. **** which included her order confirmation letter. This letter restates all the benefits and terms and conditions, including our cancellation policy, very clearly. From February through July Ms. **** made each of her agreed upon monthly payments without incident. Our company values happy customers and as such we contact every new customer three months after their service has begun to verify they are pleased with the service, inquire as to if they would like to make any changes to their magazine selections or simply to see if they have any questions. We contacted and spoke with Ms. ****, in this regard, on May 7, 2013. She indicated she was pleased with the service and did not want to make any changes to the magazines she had selected. On July 3, 2013 Ms. **** contacted our customer service department to ask how many remaining payments she had and for clarification on her selected magazines. All her questions were answered and that call ended pleasantly. This is the only time Ms. **** has ever contacted our office and the two (2) conversations listed above are the only ones that have transpired since her purchase. Ms. **** has never, aside from this submission, made any request to our office to cancel her account. On August 6, 2013, the same day this complaint was filed, Ms. ****'s scheduled monthly payment was unable to be processed for the first time. The information provided herein is simply to give the BBB and Ms. **** our perception of this order. With that being said it is never the intention of NRE to perpetuate a dissatisfied customer relationship. As such, I have honored Ms. ****'s request and cancelled her account with our company. The remaining monies due have been forgiven. To ensure Ms. **** receives no further contact from our office I have placed her phone number on our internal do not call registry. I trust this resolution will meet to everyone's satisfaction. Business' Final Response /* (2000, 7, 2013/08/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is exactly what I had asked for in my complaint as a resolution! Thanks for your help

8/5/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Trying to say I entered into a five year contract for 8 magazines a month. I only told them I would do this for 2 years which was up over a year ago. I ordered 8 magazines a month for two years. They automatically renewed me for another year and now are trying to collect money for another two years. They are trying to say I entered a contract for five years which I only authorized the two years. I am not and have not been receiving the 8 magazines a month. I might receive 3 or 4 at the most. They keep calling and harassing me about the additional charges but will not let me hear the recording that they say I said "yes" to five years. I am getting tired of being called and harassed. The last guy I talked to said he would keep harassing me until I paid the additional amounts. I feel that I should be entitled to a refund since I did not receive all my magazines from the first two years.

Desired Settlement: I want the company to quit harassing me and drop all the other charges. I would also like a refund for the years I didn't receive all the magazines. They were originally taking the money out of my account, which I had to change. I feel that I should receive the refund for the years after I told them I would buy the magazines for the two years.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/25) */ Dear **************: This is in response to the submission made with your office by ***** *******. National Renewal Exchange ("NRE") takes all consumer concerns very seriously and we do appreciate this opportunity to respond. Upon receipt of Mr. *******'s submission to your office we, as the BBB suggests, began attempting to contact him to discuss the complaint and the concerns outlined therein. Our efforts to reach Mr. ******* have not been successful nor did the voice mail messages left on July 19 or July 24 yield a return call. We are very sorry if there was any confusion on Mr. *******'s part in regards to the terms of his order. We go to great lengths to ensure all of our consumers are fully aware of all the benefits and terms of our service. We do this both, at the time of sale, in a digitally recorded call and then again the next day when all the benefits and terms are mailed, in writing, to each new customer. We would be happy to review the agreed upon terms with Mr. ******* should he elect to contact our office. It should also be noted that several of the magazines Mr. ******* ordered are very specific outdoor titles and are not a monthly publication. Bowhunt America, Sport Fishing and Bowhunting World are only published nine (9) times per year; Mountain Living only seven (7) times per year and Whitetail Journal only comes out four (4) times annually. It is never the intention of NRE to perpetuate an unhappy customer relationship. As such, I have honored his request and cancelled his remaining payments and forgiven the balance due. I have also placed his phone number on our internal do not call list to ensure no future attempts to contact him are made. In a show of good faith NRE will honor the full term of all his magazines. NRE still encourages Mr. ******* to contact our office with any questions in this regard. Our Customer Service Manager has left two (2) voicemails with her direct contact information and we would be pleased to assist him in any way possible. I trust this resolution will meet to everyone's satisfaction. Business' Final Response /* (2000, 7, 2013/08/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Company contacted me and took care of complaint to my satisfaction.

7/22/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Received unwanted magazines and then day I had *** I was taken advantage of on the phone when I was under ***. I have received multiple phone calls from this company making threats and using foul language regarding magazines that I never ordered. They claim to have me on tape calling them and placing an order however the only place I would order magazines from would be from school children. I have no time or money for magazines when I am fighting for my life

Desired Settlement: I have them on my phone messages making threats and using foul language when I tried to explain that I never received any more magazines and nor do I wish too I was sworn at and threatening. I am requesting a minimum amount of $*** for harassment, pain and suffering and my time!

Business Response: Business' Initial Response /* (1000, 5, 2013/07/10) */ Dear ***: This is in response to the submission filed by ***. We are very pleased to respond that we have resolved this matter directly with Mrs. ***. This afternoon she had the opportunity to have an extended discussion with our Customer Service Manager, ***. All of the concerns outlined by Mrs. *** were addressed in detail. We are anticipating follow up dialogue with Mrs. *** on Monday as well. We'd like to thank her for taking the time to clarify all of her concerns as well as allowing us to come to a mutually agreeable resolution.

6/21/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Failure to cancel subscriptions when advised they were unwanted In January a lady called stating I qualified for a free $100 WalMart gift card. I asked her what the catch was and she assured me there was no catch. All I had to do was pay shipping of the gift card. I asked her again what the catch was and why I had to pay for a free gift card and she simply stated it was for shipping. like a dummy I gave her my debit card information. After that she asked me to subscribe to several different things and at that point I told her to cancel everything, I wasn't interested. About a month later a letter came in the mail stating I owed an insane amount for magazines that they would charge to my card on an annual basis. If I wanted them canceled I was to call **************. I called to cancel and the man told me I couldn't. He said I was bound by contract. I called a second time and talked with a woman (****** on 4/1/2013) who attempted to sell them to me for less $. I told her I didn't want them. Then they proceeded to threaten my credit and basically make my life hell. $19.99 was deducted from my debit card and at that point I canceled my card. They can keep the $20 I don't want the magazines. They promised to stop sending them and almost daily another one shows up. I have all the letters here along with the gift card they can have back. I won't use it for fear of being sucked into something else. Order ID is *******. I explained to everyone I talked to about the lady in January that was told to cancel everything and no one would listen. I don't want the magazines!

Desired Settlement: Cancelation of the magazines with no money due.

Business Response: Business' Initial Response /* (1000, 5, 2013/06/19) */ Dear ******** *****: This is in response to the complaint filed by **** *******. National Renewal Exchange ("NRE") takes all complaints very seriously and we appreciate the opportunity to respond. Mrs. ******* placed her order with our company on April 1, 2013. At the time of sale Mrs. ******* was clearly explained, on a digitally recorded call, all the benefits and terms of her service. Additionally, the following day a confirmation letter was mailed to her home that outlined the same benefits and terms in writing. This included our cancellation policy. Mrs. *******'s order number with our company is ******* (omitted for privacy) not the ******* she indicated in her submission. Additionally, NRE does not have a phone number of ************ as she referenced. It appears clear that another company is involved that may be adding to her confusion. It is never the intention of NRE to perpetuate an unsatisfied customer. As such to resolve this matter, we are willing to settle (cancel) Mrs. ******'s account for what has been paid, which is $19.99. In return, Mrs. ****** will receive one year of Lucky; and three years of Glamour and Shape. We have also added Mrs. ******'s phone number to our do not call list to prevent any future sales calls. We trust this will resolve this complaint to everyone's satisfaction. Business' Final Response /* (2000, 7, 2013/06/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the cancelation. The people that called stated they were from the National Renewal Exchange and that was the number that showed up on my phone and is in the letter I received. Regardless, I do appreciate the cancelation and do not expect them to continue to send any magazines as I do realize that is an expense to them. Thank you for the reconciliation.


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