BBB Business Review

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This business is not BBB accredited.

National Renewal Exchange

Phone: (855) 667-2675 Fax: (952) 232-0542 PO Box 201332, Bloomington, MN 55420 View Additional Email Addresses http://www.nremagazines.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for National Renewal Exchange include:

  • 52 complaint(s) filed against business
  • Length of time business has been operating
  • Response to 52 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

52 complaints closed with BBB in last 3 years | 27 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 21
Billing/Collection Issues 7
Delivery Issues 13
Guarantee/Warranty Issues 1
Problems with Product/Service 10
Total Closed Complaints 52

Additional Complaint Information

In a review of the company's file, the following pattern of complaints has been noted.

"The file review consisted of complaints closed from March 18, 2013 to February 23, 2015. A total of 30 complaints were processed during this time period for National Renewal Exchange. Of those 30 complaints, there appeared to be the following pattern in 18 of them.

Customers alleged that when they attempted to cancel their orders or subscriptions that they were unable to. In some cases, customers alleged that they were instead pressured into keeping the order or subscription and would be given discounts to keep them from canceling. In all cases the company has responded and worked with BBB and their customer to cancel the order or subscription."

Customer Reviews Summary Read customer reviews

2 Customer Reviews on National Renewal Exchange
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: February 22, 2013 Business started: 08/16/2010 Business started locally: 08/16/2010 Business incorporated 03/30/2012 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
David Moulder, CEO Patrick Shaw, General Manager
Contact Information
Principal: David Moulder, CEO
Customer Contact: Patrick Shaw, General Manager
Business Category

Magazine Sales Magazine Sales by Telephone Magazine Sales by Mail

Products & Services

According to the information provided by National Renewal Exchange, this company offers magazine sales.


Customer Review Rating plus BBB Rating Summary

National Renewal Exchange has received 2.78 out of 5 stars based on 2 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.