BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Quality Locksmith Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Quality Locksmith Service, Inc. include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementRyan Chapeau, Owner Benjamin J Chapeau, Owner Terrance Reed Chapeau, Owner
Locks & Locksmiths Safes & Vaults - Opening & Repairing Security Systems Consultants Locksmiths Equipment & Supplies Safes & Vaults Consultants - Security
Service AreaQuality Locksmith Service, Inc. provides their services in AFTON, ANDOVER, ANOKA, APPLE VALLEY, ARDEN HILLS, BAYPORT, BLAINE, BLOOMINGTON, BROOKLYN CENTER, BROOKLYN CTR, BROOKLYN PARK, CANNON FALLS, CENTERVILLE, CHAMPLIN, CHANHASSEN, CIRCLE PINES, COLUMBIA HEIGHTS, COLUMBIA HTS, COON RAPIDS, COTTAGE GROVE, CRYSTAL, DELLWOOD, EAGAN, EDEN PRAIRIE, EDINA, EXCELSIOR, FALCON HEIGHTS, FALCON HGTS, FARMINGTON, FORT SNELLING, FRIDLEY, GOLDEN VALLEY, GREENWOOD, HAM LAKE, HASTINGS, HILLTOP, HOPKINS, HUGO, INVER GROVE, INVER GROVE HEIGHTS, LAKE ELMO, LAKE ST CROIX BEACH, LAKELAND, LAKELAND SHORES, LAKELAND SHRS, LAKEVILLE, LANDFALL VILLAGE, LANDFALL VLG, LAUDERDALE, LINO LAKES, LITTLE CANADA, MAHTOMEDI, MAPLE GROVE, MAPLEWOOD, MARINE ON SAINT CROIX, MARINE ST CRX, MEDICINE LAKE, MENDOTA, MENDOTA HEIGHTS, MENDOTA HTS, MINETONKA BCH, MINETONKA MLS, MINNEAPOLIS, MINNETNKA BCH, MINNETNKA MLS, MINNETONKA, MINNETONKA BEACH, MINNETONKA MILLS, MINNETRISTA, MOUNDS VIEW, MOUNDSVIEW, N SAINT PAUL, NEW BRIGHTON, NEW HOPE, NEWPORT, NO OAKS, NORTH OAKS, NORTH SAINT PAUL, NORTH ST PAUL, NOWTHEN, OAK GROVE, OAK PARK HEIGHTS, OAK PARK HGTS, OAK PARK HTS, OAKDALE, OSSEO, PINE SPRINGS, PLYMOUTH, PRIOR LAKE, RAMSEY, RICHFIELD, ROBBINSDALE, ROSEMOUNT, ROSEVILLE, SAINT ANTHONY, SAINT LOUIS PARK, SAINT PAUL, SAINT PAUL PARK, SHAKOPEE, SHOREVIEW, SOUTH SAINT PAUL, SOUTH ST PAUL, ST CROIX BCH, ST CROIX BEACH, ST LOUIS PARK, ST MARYS POINT, ST MARYS PT, ST PAUL PARK, STILLWATER, SUNFISH LAKE, VADNAIS HEIGHTS, VADNAIS HTS, W LAKELAND, W SAINT PAUL, W ST PAUL, WEST LAKELAND, WEST SAINT PAUL, WEST ST PAUL, WHITE BEAR LAKE, WHITE BEAR LK, WHITE BEAR TOWNSHIP, WHITE BEAR TP & WOODBURY, MN. Twin Cities Metro Area
On August 27, 2013 we were informed by another locksmith that our business name, "Quality Locksmith" was used as a sign on the outside of a vehicle to perform service for a consumer. This person who was impersonating us charged the customer an exorbitant amount of $300.00 to open up their vehicle, which is approximately five times more than we or any reputable locksmith would charge. We do not know at this time who the impersonator is, but we do know that this person or persons are using our name and reputation to conduct business which will ruin our reputation. After being in a family owned business for thirty-three years, we have always maintained honesty and integrity, and do not want these scammers to profit from our reputation. If you have any questions please feel free to contact us,
Products & Services
According to the information provided by Quality Locksmith Service, this company specialize in commercial, residential, automotive, motorcycles, ATVs, boats, and safes services in, from door closer, hinges, latch guards, standard, electronic, or biometric access control, locks, rekey, repair service. Also, sell, service, install and open safe deposit box locks.
Industry TipsAuto Repair and Services
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
5787 Roscoe Rd
Pine Springs, MN 55128 (763) 390-0855 (952) 486-7504 (651) 777-2053 (612) 605-1522 (763) 566-0366 (952) 883-3611 (612) 331-3700 (651) 426-9427 (651) 452-7375 (651) 457-1935 (651) 735-2520 (651) 774-9294 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (763) 390-0855(Phone)
- (952) 486-7504(Phone)
- (612) 605-1522(Phone)
- (763) 566-0366(Phone)
- (952) 883-3611(Phone)
- (612) 331-3700(Phone)
- (651) 426-9427(Phone)
- (651) 452-7375(Phone)
- (651) 457-1935(Phone)
- (651) 735-2520(Phone)
- (651) 774-9294(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Customer Reviews Summary