Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Quality Locksmith Service, Inc.

Phone: (651) 777-2053 Fax: (651) 748-9231 View Additional Phone Numbers 5787 Roscoe Rd, Pine Springs, MN 55128 http://www.qualitylocksmithservice.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Quality Locksmith Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Quality Locksmith Service, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Quality Locksmith Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: January 31, 2002 Business started: 01/01/1980 Business started locally: 01/01/1980 Business incorporated 07/12/1995 in MN
Type of Entity

Partnership

Business Management
Ryan Chapeau, Owner Benjamin J Chapeau, Owner Terrance Reed Chapeau, Owner
Contact Information
Principal: Ryan Chapeau, Owner
Business Category

Locks & Locksmiths Safes & Vaults - Opening & Repairing Security Systems Consultants Locksmiths Equipment & Supplies Safes & Vaults Consultants - Security

Service Area
Quality Locksmith Service, Inc. provides their services in AFTON, ANDOVER, ANOKA, APPLE VALLEY, ARDEN HILLS, BAYPORT, BLAINE, BLOOMINGTON, BROOKLYN CENTER, BROOKLYN CTR, BROOKLYN PARK, CANNON FALLS, CENTERVILLE, CHAMPLIN, CHANHASSEN, CIRCLE PINES, COLUMBIA HEIGHTS, COLUMBIA HTS, COON RAPIDS, COTTAGE GROVE, CRYSTAL, DELLWOOD, EAGAN, EDEN PRAIRIE, EDINA, EXCELSIOR, FALCON HEIGHTS, FALCON HGTS, FARMINGTON, FORT SNELLING, FRIDLEY, GOLDEN VALLEY, GREENWOOD, HAM LAKE, HASTINGS, HILLTOP, HOPKINS, HUGO, INVER GROVE, INVER GROVE HEIGHTS, LAKE ELMO, LAKE ST CROIX BEACH, LAKELAND, LAKELAND SHORES, LAKELAND SHRS, LAKEVILLE, LANDFALL VILLAGE, LANDFALL VLG, LAUDERDALE, LINO LAKES, LITTLE CANADA, MAHTOMEDI, MAPLE GROVE, MAPLEWOOD, MARINE ON SAINT CROIX, MARINE ST CRX, MEDICINE LAKE, MENDOTA, MENDOTA HEIGHTS, MENDOTA HTS, MINETONKA BCH, MINETONKA MLS, MINNEAPOLIS, MINNETNKA BCH, MINNETNKA MLS, MINNETONKA, MINNETONKA BEACH, MINNETONKA MILLS, MINNETRISTA, MOUNDS VIEW, MOUNDSVIEW, N SAINT PAUL, NEW BRIGHTON, NEW HOPE, NEWPORT, NO OAKS, NORTH OAKS, NORTH SAINT PAUL, NORTH ST PAUL, NOWTHEN, OAK GROVE, OAK PARK HEIGHTS, OAK PARK HGTS, OAK PARK HTS, OAKDALE, OSSEO, PINE SPRINGS, PLYMOUTH, PRIOR LAKE, RAMSEY, RICHFIELD, ROBBINSDALE, ROSEMOUNT, ROSEVILLE, SAINT ANTHONY, SAINT LOUIS PARK, SAINT PAUL, SAINT PAUL PARK, SHAKOPEE, SHOREVIEW, SOUTH SAINT PAUL, SOUTH ST PAUL, ST CROIX BCH, ST CROIX BEACH, ST LOUIS PARK, ST MARYS POINT, ST MARYS PT, ST PAUL PARK, STILLWATER, SUNFISH LAKE, VADNAIS HEIGHTS, VADNAIS HTS, W LAKELAND, W SAINT PAUL, W ST PAUL, WEST LAKELAND, WEST SAINT PAUL, WEST ST PAUL, WHITE BEAR LAKE, WHITE BEAR LK, WHITE BEAR TOWNSHIP, WHITE BEAR TP & WOODBURY, MN. Twin Cities Metro Area
Additional Information

On August 27, 2013 we were informed by another locksmith that our business name, "Quality Locksmith" was used as a sign on the outside of a vehicle to perform service for a consumer. This person who was impersonating us charged the customer an exorbitant amount of $300.00 to open up their vehicle, which is approximately five times more than we or any reputable locksmith would charge. We do not know at this time who the impersonator is, but we do know that this person or persons are using our name and reputation to conduct business which will ruin our reputation. After being in a family owned business for thirty-three years, we have always maintained honesty and integrity, and do not want these scammers to profit from our reputation. If you have any questions please feel free to contact us,

Thank-you,
Maurita Chapeau

Products & Services

According to the information provided by Quality Locksmith Service, this company specialize in commercial, residential, automotive, motorcycles, ATVs, boats, and safes services in, from door closer, hinges, latch guards, standard, electronic, or biometric access control, locks, rekey, repair service. Also, sell, service, install and open safe deposit box locks.

Industry Tips
Auto Repair and Services

Customer Review Rating plus BBB Rating Summary

Quality Locksmith Service, Inc. has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.