Business ProfileforBellacor.com, Inc.

I ordered a light pendant (Order #: 23-20187805) and the customer service agent refused to give me a shipping tracking number. Now, I have an electrician scheduled but no light fixture.

Thank you for your order. You placed the order on November 1, 2023 at 11:29 am CST. The lead time listed on the website as well as on your order confirmation set the expectation that the product would ship from the warehouse within 1-2 business days. You sent a text message and an email almost immediately after the order was placed asking for tracking. We did not refuse to provide tracking. We explained that the warehouse would ship the order within 1-2 business days and, as soon as we were provided with tracking, we would forward that information to you. 11/1/23 4:00 pm Source: Text "Thank you for contacting ********. The order has not shipped yet, it ships within 1-2 business days. A tracking number will be emailed to you once its available."11/2/23 7:59 am Source: Email "Hi ******, Thank you for contacting Bellacor. We do not have a tracking number available quite yet. This ships within 1-2 business days so we may not have tracking until tomorrow. You will be emailed a tracking number once it is available. We appreciate your patience.If you have any further questions or concerns, please do not hesitate to contact us.Sincerely,******"The warehouse was able to provide us with tracking later that morning which we promptly related to the customer via email. The product shipped on 11/2/23 (on time) and was delivered on 11/4/23 (2 days earlier than expected). This order, as well as all of the interactions with our customer service team, was handled professionally, promptly, and with the utmost respect.