Business ProfileforWarner's Outdoor Solutions, Inc.

When I chose Warners Outdoor for snowplow service, I didnt know is that they do not determine the inches in my driveway but instead use an algorithm that for 3 months in a row has calculated my snowfall to be much deeper than the actual total. Instead of 4-8 inches ($105), for example, they charged **** inches ($140). Another time, they charged for plowing when there was less than 1 inch and nobody came to plow. During the months I have used them so far, they have overcharged by several hundred dollars. I requested each time that they correct their bill; once I received a corrected bill, I paid promptly. Last week, Warners sent me a corrected bill, with this message: We can make a reduction, but it will be the last time. Unfortunately, we cant provide service anymore due to multiple bill reductions. In previous email exchanges, I clarified that I was not asking for a reduction, but merely a correction. In their written contract, they indicate that Warners Outdoor Solutions shall have the right to cancel this Agreement for non-payment However, I have paid promptly each month and it is too late in the season now for me to find a different vendor. Their cancellation of my service goes against the contract we agreed to. They need to fulfill their contract with me and complete this season. I have no intention of engaging their service again next snow season, but they have left me stuck for the rest of this year. To add insult to injury, someone from their office came out yesterday. When I went out to ask him what he was doing, he explained that he was retrieving their stakes. They problem, as I quickly informed him, is that I put these stakes out before their first plowing, as they failed to come out and **** the drive and apron when they had promised. This has been a terrible experience, between poor customer service, unkept promises, and price gouging. Im not sure how they stay in business, but this is my first and last season with them.