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Consumer Complaints

BBB Accredited Business since 08/23/2012

Yards of Creativity, Inc.

Phone: (612) 724-6383Fax: (612) 724-6383

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
10/23/2015Guarantee / Warranty Issues | Read Complaint Details
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Complaint
Company has not stood by the guarantee they gave me for services
Company said that all trees, shrubs, greenery is guaranteed for THREE years. It has been only two years since service and one of their shrubs has died and they will not answer my repeated calls to replant shrub - they have not lived up to their guarantee. Also they said the shrubs came from Bachman's and that Bachman's guaranteed the shrubs too.

Desired Settlement
I just want a new shrub planted.

Final Consumer Response
The business has contacted me and we have worked out our problem - they said they will put in a new bush for me. Everything has been settled and I am satisfied

Industry Comparison| Chart

Landscape Contractors, Contractors - Retaining Wall, Lawn Installation Service, Stone - Natural, Stone - Crushed, Stone Setting - Interlocking Pavers, Stone Setting, Stone Cutters, Snow Removal Service, Mulches, Stone - Cast, Paving Stones, Patio Builder, Patio Design, Hardscapes, Land Clearing & Leveling, Sod & Sodding Service, Landscape Designers

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.