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Consumer Complaints

BBB Accredited Business since 04/04/2012

A & A Landscape & Maintenance of ND, LLC

Phone: (701) 577-6052

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
04/22/2014Billing / Collection Issues | Read Complaint Details
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Complaint
We were billed for services not authorized and I do not know if they were actually performed
We were billed for 2 lawnmowings and $820 for leaf removal in the months of October and November. We had relocated to Bismarck in September of 2013. Normally an employee would give a quote for any extra services before they were done. It started snowing October 21, 2013 so I question that they were mowing and removing leaves. I paid the invoices in question as we are selling the property and they forwarded the invoices to the realtor and I did not want to delay the sale. When I called to pay them my concerns were dismissed.

Desired Settlement
I would like either proof that the work was completed or a refund of $820 for the leaf removal portion.

Business Response
We had talked to the customer about payment for past due invoices & when we could expect payment since the customer was selling this property. She responded that she didn't know & that's why we contacted the realtor to make her aware of the past due invoices which she asked to be emailed to her. Few hours later customer called very upset & was really rude about making a payment. She was asking for proof of services & what we can provide is that the property that she is selling is very clean because of our services. But we are willing to settle this even though we are sure that services were rendered. We will refund the amount of $820.00 because we do not have a signed agreement for providing these services because we trusted in her word to pay for them like she did in past when we did work without the signed agreement.

Industry Comparison| Chart

Landscape Contractors, Fertilizers, Tree Service - Transplant, Tree Service - Pruning, Tree Service, Organic Soil Fertilizer, Paving Stones, Limestone, Lawn Installation Service, Lawn & Tree Care, Lawn Maintenance, Ground Maintenance, Landscape Maintenance, Landscape Lighting, Landscape Designers, Landscape Contractors - Commercial, Snow Removal Service - Commercial, Snow Removal Service, Steam Cleaning - Automotive

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.