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BBB Business Review

BBB Accredited Business since 06/29/2012

DSC Consumables, Inc.

(507) 434-95931201 10th St. NW, AustinMN 55912 Send email to DSC Consumables, Inc.

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Description

We specialize in the most frequently used DSC sample pans and thoroughly clean every order prior to packaging & shipping. This disciplined process ensures our customers receive contaminant free products upon delivery saving you time and resources

BBB Accreditation

A BBB Accredited Business since 06/29/2012

BBB has determined that DSC Consumables, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised DSC Consumables, Inc.'s rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on DSC Consumables, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Industry Comparison| Chart

Laboratory Equipment & Supplies, Internet Shopping, Internet Services

Additional Information

top
BBB file opened: 01/27/2012Business started: 12/12/2011
Type of Entity

Corporation

Incorporated: December 2011, MN

Contact Information
Principal: Tom Miller (President)
Business Category

Laboratory Equipment & Supplies, Internet Shopping, Internet Services

Products & Services

According to information provided by the company, DCS consumables offers high quality replacement dsc sample pans to laboratories in North America and around the world.

Refund and Exchange Policy

Customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please contact us within 30 days of receipt of your purchase. Items must be returned in new, unused and resalable condition, and in its original packaging. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping, our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Original shipping costs may be waived if exchanging for another item of same or greater value.

Here's how to return an item...

Step 1:

Before returning any product, you must obtain a Return Merchandise Authorization (RMA) number. No returns, of any type, will be accepted without an RMA number. Please submit all of the following information when requesting an RMA number: customer name, invoice number, invoice date and the nature of the problem. To obtain an RMA number and return instructions, please email this information to returns@DSCConsumables.com.

Step 2:

If you paid for the purchase with a credit card, your account will be credited back the amount of the purchase once the product has been received. If you paid with a check or money order, please allow 2-4 weeks to receive your refund check from DSC Consumables from the time we receive the returned product.

Step 3:

On all product returns, you are responsible for arranging shipment of the product back to DSC Consumables. You may use UPS, FedEx, or any other ground parcel carrier of your choice.

Step 4:

If you are returning an item that is defective or shipped in error by DSC Consumables, we apologize for your inconvenience. We will reimburse you the delivery costs and the cost to ship the product back to us. For any other return, you are responsible for the original delivery costs and the return shipping expense.

Terms & Policies

These policies supersede policies appearing on all other DSC Consumables literature, and are in effect for purchases made after November 30, 2011. Please keep all packing material and documentation in the event that your product(s) have to be returned. All defective products will be accepted by DSC Consumables for credit or exchange within 30 days from the original invoice date. Any request for a return or exchange 31 days or greater from the original invoice date will be approved or declined at DSC Consumables discretion. DSC Consumables reserves the right to decline requests for product returns after 30 days from the invoice date.

BBB Program Participation
This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.

If you choose to do business with DSC Consumables, Inc., please let them know that you contacted BBB for a Business Review.

Map & Directions

Map & Directions

Address for DSC Consumables, Inc.

1201 10th St. NW

Austin, MN 55912

To | From

LocationsX

1 Locations

  • 1201 10th St. NW 

    Austin, MN 55912(507) 434-9593

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Minnesota and North Dakota. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*DSC Consumables, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 10 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Laboratory Equipment & Supplies

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What is BBB Advertising Review?

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.