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          IDC Countertops has 1 locations, listed below.

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            Business ProfileforIDC Countertops

            Countertops

            Current Alerts For This Business

            Out of Business:
            According to information in BBB files, this business is no longer in business.

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Inspiration Design Center is the Twin Cities premier one-stop-shop (measure, fabrication, install) company for granite and quartz countertops for kitchens bathrooms, bars, laundry rooms. 

            Products & Services

            Measure, fabrication, and installation of quartz and granite countertops. 

            Business Details

            BBB File Opened:
            3/17/2010
            Business Started:
            3/1/2008
            Business Started Locally:
            3/1/2008
            Business Management
            • Jon Ryan, Owner
            Contact Information

            Principal

            • Jon Ryan, Owner
            Additional Contact Information

            Email Addresses

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/18/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            BBB unable to locate business
            I paid a 50% deposit for countertops. As of October 29, IDC has gone out of business and is not returning my calls. Someone from IDC came to my home on November 1 to take measurements but nothing was mentioned at the time. No one from IDC contacted me regarding their closure. I have filed a dispute with my credit card company to get my money back.

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mike K

            11/04/2021

            Our new home builder utilized Inspiration Design as its countertop sub contractor. After making our countertop selection (and placing all the specific pieces of Granite and Dekton slabs aside), Inspiration had come out and done their onsite measurements for all kitchen, bathrooms, and laundry countertops in April 2021. Despite having come out plenty early for the measure their inability to put them through production and install them in a timely manner delayed the closing of our new home by 4 weeks - we finally closed on 7/27/21. Despite having closed on the home (very late), Inspiration had not fully finished their job and there were issues with finishes. It is now November 2021 and we still have not received the side/back splashes that are supposed to be around the laundry room sink and there are very significant/noticeable finish issues all around our master bath sink cutouts as well as one spot on our kitchen island. Our builder has contacted them numerous times via email, phone, and even instore and is repeatedly met with non-response/in-action. Unfortunately, it is time to go the legal route! If you are considering utilizing either Inspiration or their parent company Genz-Ryan our advice to you is to run fast and far as they are clearly a very unreputable company with poor management.

            Local BBB

            BBB of Minnesota and North Dakota

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