BBB Business Review
This Business is not BBB Accredited
Secret Diamond Engagement Rings
(651) 321-2354PO Box 130331, Roseville, MN 55113-0003http://www.secretdiamond.com
BBB Accreditation
Secret Diamond Engagement Rings is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Secret Diamond Engagement Rings' rating include:
- Length of time business has been operating.
- 10 complaints filed against business
- Failure to respond to 3 complaints filed against business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Billing / Collection Issues | 1 |
| Delivery Issues | 2 |
| Problems with Product / Service | 7 |
| Advertising / Sales Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 10 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Corporation
Incorporated: August 2006, MN
Contact Information
Primary Contact: Mr. James Morris (Owner)Business Category
Jewelers - Retail, Diamond Buyers, Diamonds
Products & Services
According to information supplied by the business Engagement Rings By SecretDiamond.com offers designer quality diamond engagement rings.
Alternate Business Names
Taylor James, Inc., Engagement Rings By SecretDiamondLocationsX
1 Locations
PO Box 130331
Roseville, MN 55113-0003(651) 321-2354Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Minnesota and North Dakota. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Secret Diamond Engagement Rings is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Jewelers - Retail
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.