BBB Accredited Business since

Arthur's Jewelers, Inc.

Phone: (651) 488-0365 Fax: (651) 488-1161 View Additional Phone Numbers 1717 Lexington Ave N, Roseville, MN 55113

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Arthur's Jewelers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Arthur's Jewelers, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Arthur's Jewelers, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 26, 1990 Business started: 10/01/1987 Business started locally: 10/01/1987 Business incorporated 06/01/1993 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803

Type of Entity


Business Management
Carver Nogai, Owner Natalie Hay, Owner Frank Nogai, Owner Marilyn Nogai, Owner Tyler Nogai, Owner
Contact Information
Principal: Carver Nogai, Owner
Business Category

Jewelers - Retail

Alternate Business Names
Arthur's Jewelers
Products & Services

According to the information provided by Arthur's Jewelers, Inc., this company offers finished jewelry, diamonds, gemstones, watches, and repair service.

Additional Locations

  • 1717 Lexington Ave N

    Roseville, MN 55113 (651) 488-0365 (888) 405-4343


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/2/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: This company did not honor their Price Match Guarantee for the same diamond (same GIA certificate number) I found online for cheaper. I made $4500 down payment on this diamond on 5/6/14.**************&type=Rapnet Stock number: ************** GIA certificate: ********** Listed at $6,389 by this business. The same diamond is also found at: Listed for $4571. According to Arthur's webpage (, they should honor the price I found at another website. However, they did not honor their listed guarantee, thus I was forced to ask for a refund.  

Desired Settlement: Requested settlement: 1) Honor price match guarantee as stated on their website 2) Receive lower rating on BBB due to false advertising and deceptive business practices.

Business Response: Initial Business Response /* (1000, 8, 2014/06/30) */ **** had originally put a deposit on a diamond at our store, and a custom diamond ring we would have to make. We had given him a great price on a custom ring and a diamond. After several days he came back and found a diamond for $4571. I responded back to him with multiple choices of diamonds via email. I gave him a package price for the diamond and the custom ring for $5500. The other store was not making him a custom ring with the diamond. Thus, I do not understand his response to the price match completely. **** was given the opportunity to choose between us, and the other jeweler who was not making the ring for him. After a week, he chose to receive a refund for his deposit, which we issued the same day. We wish **** the very best. *********** Initial Consumer Rebuttal /* (3000, 10, 2014/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The price match guarantee was not honored for the same price for the same diamond. Other diamonds were offered to me and the price of the custom ring was increased.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Arthur's Jewelers, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)