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BBB Accreditation

A BBB Accredited Business since

BBB has determined that CotterWeb Enterprises, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for CotterWeb Enterprises, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 42 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

42 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 16
Billing/Collection Issues 7
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 17
Total Closed Complaints 42

Customer Reviews Summary Read customer reviews

0 Customer Reviews on CotterWeb Enterprises, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 2006 Business started: 01/01/2006 Business started locally: 01/01/2006 Business incorporated 04/18/2006 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Department of Revenue Sales & Use Tax
600 Robert St N, Saint Paul MN 55101
http://www.taxes.state.mn.us
Phone Number: (651) 297-1882

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
Shirley Malean, Office Manager Daren Cotter, CEO
Contact Information
Principal: Shirley Malean, Office Manager
Business Category

Internet Shopping

Alternate Business Names
DailyRewards Canada Inc. InboxDollars InboxDollars.com InboxPounds SendEarnings SendEarnings.com
Products & Services

According to information supplied by the company, Cotterweb pays members to read their "Paid Emails", participate in online market research surveys, play games, shop online, and try brand name products and services from their advertisers.


Additional Locations

  • 1295 Northland Dr Ste 300

    Mendota Heights, MN 55120 (651) 289-0720

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The company representing INBOXDOLLARS.COM, failed to honor our written agreement. This business organization failed to pay me what was due in the amount of $30.00 for my services rendered. They closed my account in violation of our contractual agreement and state and federal commerce law. I am still owed money.

Desired Settlement: I wish to receive what was due, a check in the amount of $30.00 for my services.

Business Response:

This member has been logging in from outside of the US and completing activities that are for US members only which is in violation of our terms. InboxDollars requires valid information on an account and the member noted that his current residence was the United States.  Per the terms: “The country listed in your Member Profile must be the country you are both living in, and logging into your InboxDollars® account from.” Due to the violation of the terms, the account was closed and earnings removed.  http://www.inboxdollars.com/pages/terms

Consumer Response:  I am rejecting this response because:
I was not paid cash amount due. Per our written agreement. In other words, it is a breach on contract, and money owed that is not paid is fraud.

7/13/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Inbox Dollars uses Survey Providers that do not pay for completed surveys. After speaking with CSR Aaron today by chat, I was made aware that they are able to disqualify you at any time for any reason. Inbox Dollars does nothing to ensure the companies they provide to their "employees" are actually paying out for completed surveys.

Desired Settlement: Detailed plan from Inbox Dollars on how they will ensure future survey providers/vendors pay for all of the surveys which are completed to 100%. Those vendors should be removed from using Inbox Dollars in the future. There is one offer I have completed many times, but am still not paid. You can use this as an example of a bad vendor: Spring Samples Spring Samples Sign up for your free spring samples now! earn $0.50 http://lsa.lifescript.com/advantage/xxd1/index.aspx?utm_promo=spr001&redirect=r1&utm_campaign=spring&utm_medium=banner&utm_source=i0356&utm_content=i0356%2f%2f6576&pid2=cake_springcluster The link brings you here, then in an endless loop of never completing it.

Business Response:

We value all members on our site and appreciate the membership they have with InboxDollars.  It is important to note that as stated in our terms & conditions that if an individual joins our reward loyalty site they are a member and not an employee of the site and participation is strictly voluntary.

 

InboxDollars establishes relationships with advertisers and third parties to provide our members with the opportunity to earn cash credits as deemed by the advertisers for successful completion of that activity. 

The member stated that she had been notified that her responses were not qualified and actually disqualified but felt she answered enough questions to qualify for the survey credit.   The chat agent attempted to explain the qualification process and also provided a courtesy credit from InboxDollars for the survey attempt.

InboxDollars always works with its advertisers & members to improve the level of service and enhance the experience for the member.

We sincerely appreciate the member’s feedback and will pass this information onto the appropriate team for review.  We respectfully ask that this inquiry be closed as resolved.

Business Response:

InboxDollars is a reward loyalty site for individuals to join and complete activities on the site as provided by the advertisers including survey providers.

InboxDollars does not create, manage, or credit for any survey on our site but rather we provide links to survey providers (market research firms) to the member who can select which survey to attempt to complete.

If a member is not credited for a survey completion it is important to note that InboxDollars is not credited for that survey attempt and InboxDollars only receives a credit when the member successfully completes the survey as deemed qualified by the survey provider.

Members can participate in any activity on the site but do so voluntarily and at their discretion.  Since InboxDollars provides credits to accounts as received by the advertisers when successfully completed and as explained in our terms.  InboxDollars is not able to provide crediting for surveys not approved as completed by the survey providers. 

 

This member’s payment was processed on July 6th 2016 and mailed to the individual as earlier notified. 

We respectfully request that this inquiry be closed.

Consumer Response:

 I am rejecting this response because:

The screen snips attached show the survey going from a page saying you have completed the survey and will be credit points to a page that says you do not qualify for this survey.  This is not an uncommon occurrence, which is what the CSR argued to me when I contacted them by chat.  Inbox Dollars does nothing to ensure the survey companies they accept money for are actually paying their contractors for the work completed (surveys completed).  When I contacted them about the issue, they were happy to issue me a credit for one survey.  When I notified them this was not an unusual occurrence, it was suggested I close my account as the only solution.  They say they sent a check in the mail, but it has not been received at this time.  When will I be credited for the surveys completed, then redirected to the do not qualify page?  Inbox Dollars says they track every survey link used, but they would not provide this information to me when requested.  As this information would only support my argument further.   


7/11/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My complaint is about inboxdollars with the issue of my termination and deletion of my earnings from this group. I was not fairly informed that i made any type of mistake or any from the group.

Desired Settlement: I would like to find out why the $296 dollars that i fairly made was taken from me why was i terminated and will i explain and talk over the reasons.

Business Response:

The member had been making purchases with InboxDollars’ advertisers and then immediately cancelling the offer with the advertiser once credit was applied to his account.  Our terms & conditions notify members that they should only complete offers that they are genuinely interested in.  

The member was warned back in Nov 2015 to refrain from this behavior on the account however, this has continued and his account was closed due to fraudulent attempts to earn credits for offers not successfully completed.

The member was also notified that his earnings would be sent via Check on our next processing date of July 13th 2016 however, we do ask that he allow time for processing and mailing via US Postal Service.

We respectfully request this inquiry be closed as resolved.

7/11/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was previously a member of InboxDollars.com under my secondary email address. I had accrued at least $98 after completing hundreds of tasks in hundreds of emails. This included everything from earning pennies by simply opening promotional emails to completing activities like filling out surveys or donating money to specified charities or buying certain products from their partners. I had allowed my earnings to accrue this high because I know that InboxDollars.com charges a 3% fee to withdraw your money. However, when I signed in in May to withdraw my funds, the system locked me out and said my account was closed. I proceeded to contact customer support, chatting with “Aaron” on May 15, 2016. He claimed that my account had been “cleaned” (in other words, InboxDollars.com took my money for themselves) because I had been inactive for six months. I told him I had been active. I had not received any “penny-earning” emails nor completed any surveys or purchases, but I had logged into my account every month. In fact, InboxDollars.com is the reason I started to log in monthly to all my bank and rewards accounts; years ago, InboxDollars.com closed my account (under a different email) for inactivity, and I lost about $50. They taught me well the meaning of “escheatment”, and I have a system now where I log in to all my accounts to ensure there is “activity” every month when I pay my bills. I simply go down the line, logging into all my accounts on my computer. Needless to say, Aaron was unable to do anything and so escalated my case to the Resolution Center. “Tari” emailed me on May 16, 2016, stating that it sounds like I have been active but under a different account. I informed Tari that I had an account previously under another email, but that when I tried to reactivate my account after losing my earnings, InboxDollars.com told me I had to open a new account under a different email. In short, the old account was closed long ago; I was only active with the account associated with my secondary email address. Tari responded stating that my account was closed on March 22, 2016, “exactly 6 months from [my] last visit.” I expressed the fact that their system was wrong, but either way, that laws—and common courtesy—usually requires a notice that an account is at risk of being closed. I had received no such notice. In fact, although when I first signed on I would get emails constantly with “penny-earning” opportunities and surveys, the most recent emails I had received were very infrequent. Two of the last emails I received were on March 10, 2015 to indicate my account was credited for a recent purchase and on March 22, 2016—the date Tari said my account was closed—for a Madison Reed hair care deal. Although Tari claimed that I had been sent “several emails remind [me] to stay active,” I received none. I further checked my Spam folder to ensure they were not going there; they weren’t. The only emails I received were the two I just mentioned. Given that 1) I log in monthly to all my rewards and bank accounts and 2) received no indication from InboxDollars.com that they were going to close my account, I ask that InboxDollars.com pay out the earnings I had accrued. I learned my lesson about their inactivity policies when I last had my account closed and lost $50 in earnings. In response, I instated what I thought was a fool-proof method to avoid this happening again, but clearly this company is fabricating lies to support a system that discourages its users from withdrawing money frequently by imposing a 3% withdrawal fee (which no other rewards program does) and closing users’ accounts without notice once they accrue a large amount of money despite recent activity, which currently includes logging into the website. It is highly suspect, and needs to stop. I logged in monthly, and still they closed my account.

Desired Settlement: Pay out the money I had accrued before they closed my account, an estimatd $98.

Business Response:

Member contacted our Live Chat support on May 15th, 2016.  At that time the member was notified that per the terms of membership, the account assigned to that email she provided had been cleaned/removed due to inactivity for a period of 6 months .   

The member responded via email and was again notified that the account that was assigned to them had been cleaned/removed due to inactivity for 6 months.     An additional cleaned account was also located and due to inactivity on that account it was also cleaned/removed due to no activity for 6 months. 

InboxDollars® wants a member’s account to stay in an active status so to help our members; we send several email reminders when inactivity occurs during that 6 month period of time to help remind the member to log in to avoid having an account and earnings removed.

However, after 180 days (6 months) with no activity or response from this member on the account, it was cleaned and earnings removed per our terms. http://www.inboxdollars.com/pages/terms   Once this automated process has occurred and an account is cleaned, there is no way to reverse this automated process.

Consumer Response:

 I am rejecting this response because:

As stated in my complaint, InboxDollars told me that their records showed my account had been inactive for six months and that they had sent me several emails to warn me of my account closure. I am not contesting what they told me. Rather, I am contesting the truth of those statements. As I stated, I log in to all my accounts monthly to prevent escheatment (and to pay my bills and check my balances). Further, I received zero warning emails that my account was to be closed.

Unless logging in was not considered "activity" during my membership, and unless they sent the "several" emails to the wrong email address, I continue to contest their claims. I was active, as I had learned my lesson the first time they closed my account--without any warning emails being sent.

I continue to request a payout of the $98 I had earned. Thank you. 

Business Response: Unfortunately, accounts that have no activity for a period of 6 months (180 days) are cleaned/removed thru an automated process.  If any activity had occurred on an account it would not be cleaned/removed.  Once an account is cleaned, we are not able to reverse this as explained in our terms: http://www.inboxdollars.com/pages/terms

5/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have an account with Inboxdollars.com, an online GPT site. I have earn an e-gift card as a reward and sold it to a online buyer for cash. They suddenly terminated my account accusing me of multiple accounts and there basis is purely that multiple inboxdollar members sold there e-card to the same person. How is that my fault if other members some there e-card to the same buyer? They said that i should claim my rewards using my account. Which i did. I claimed my e-giftcard reward under my inboxdollars account. From there inboxdollars sent me an email containing my tangocards e-gifttcard rewards. I sold my tangocard e-giftcard online and now there mad and accusing me that another person is claiming that reward. I think that is beyond there jurisdiction since I already claimed my reward and this should have been a Tangocards jurisdiction. There is nothing in Inboxdollars and Tangocards terms that would prevent a tangocard owner to sell his e-card. I am making this dispute since they terminated my account which i have lawfully been using.

Desired Settlement: Reactivate my account (*********************)

Business Response:

During review it was discovered that this members account matched one payment email of several other accounts.   The member indicated that he sold his payment however, the email used to log into the payment redemption account was the same email associated with additional InboxDollars accounts.  A member may not transfer his account, account information including payment emails with account specific codes & pin to access funds outside parties.   As stated in our terms: Your Account, including any Cash or other credits in your Account, is non-transferable and non-assignable, and may not be pooled, lent, sold, or exchanged. http://www.inboxdollars.com/pages/terms

Due to the violations on the account per the terms it was closed. 

5/9/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I joined this website called www.inboxdollars.com where you can earn money by doing surveys, watching videos, and doing third party promotions. On March 1, 2016 I earn $32.26 and I decided to withdraw funds. Cost me three dollars to withdraw my funds, at first I was upset but I understand the cost of checks via mail. So a month went by no check from Inbox Dollars. I contacted them via chat on www.inboxdollars.com on April 21, 2016 and I was told by email by Shirley I was inactive so I'm not getting my check. Inactive? I visited the site even though I was busy working and taking care family business. Only thing I didn't do was do their spam promotions, surveys, or watch videos. To understand why I say spam I have to clarify. When you do one of Inbox surveys you have to give address info, phone numbers in the end to get 0.5 cents payment. Sometimes you don't receive payments for doing surveys for hours but they know your address and phone info. So I get spam calls, and spam emails. I was upset with annoying spam calls and emails and I don't deserve the $29.26 minus three dollars? Also I have proof of annoying spam phone calls and spam emails.

Desired Settlement: I desired stop the email and phone call spam from your third party from your website. No payment is required, Thanks

Business Response:

InboxDollars is a loyalty reward program for our members that is free and voluntary.  When an individual creates an account they are provided the terms of membership which they acknowledge that they have reviewed and agree to.   These terms  disclose that when a Member completes an Offer or cash activity through InboxDollars®, they are creating a direct relationship with the Advertiser who provided the Offer. Members should review the Advertiser‘s Terms and Conditions relating to the Offer prior to completing the Offer. InboxDollars® assumes no liability, obligation, or responsibility for any Offer which may include in the advertisers terms that the individual if they agree will be contacted by additional partners or advertisers.  Any calls or emails being received by the member would require the member reaching out to those advertisers to request an opt-out or unsubscribe from directly with the advertisers in which they registered.   

A payment request was made on Mar 1 2016 which was set to process on March 16th 2016 however, the member failed to keep their account in active status per our terms, which resulted in the payment not processing.  The member was contacted by our support team on Friday, April 22nd and  was notified to what had occurred and for the payment to process the member would  need to reactivate the account & request  payment  and we would process a new payment ahead of schedule. The member did not respond and has not activated their account in order for the payment to process. 

A 2nd request was sent on April 25th to the member stating we are more than happy to process their payment if they would please activate their account so our automated system could process their payment but the member did not comply in activating their account. 

We have since had to  manually activate the account for the member, request payment on their behalf and have sent payment in the form of a check. 

We respectfully request that this issue be closed as resolved.

2/22/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I had $14.78 in my Send earnings account, but was removed by the company since I haven't logged into the account for 6 months. Did not have internet! See above

Desired Settlement: $14.78

Business Response: Initial Business Response /* (1000, 5, 2016/02/11) */ Member contacted our SendEarnings LiveChat support on Feb 8 2016. At that time member was notified that per the terms of membership, the account was cleaned/removed due to inactivity for a period of 6 months. http://www.sendearnings.com/pages/terms SendEarnings(r) wants a member's account to stay in an active status so to help our members, we send several email reminders when inactivity occurs during that 6 month period of time. However, at 180 days since no activity or response on the account by this member was received it was cleaned/removed. Once this automated process has occurred there is no way to reverse this automated process. Recently, this member created a new account and has been active to date. We ask that this be closed as resolved. Initial Consumer Rebuttal /* (2000, 7, 2016/02/22) */

2/1/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: False advertisement contact.*********@gmail.com I completed your survey and was sent to an error screen and not compensated through your business. I have a screen shot. Chat started contact.*********@gmail.com Server Error in '/' Application. The resource cannot be found. Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly. Requested URL: /QhmLU/default.aspx Raymon joined the chat Raymon Welcome to our Live Chat service. While I read the details you provided, can you please add Support@InboxDollars.Zendesk.com to your email addressbook/safe list? This will help future assistance reach you properly. Hi there What is the name of the Survey Provider you attempted this Survey though? Peanut Labs Surveys Survey - GSP TapResearch Cint Surveys Survey - RFG Opinions Direct Market Cube Surveys Survey SV (Survey #SV...) contact.*********@gmail.com Big Buck Survey earn $2.25 Big Buck Survey Complete a short survey for a chance to win a $1,500 Target gift card! Drawings held monthly. Enter to win today! I've had a similar problem with your company before where I spent 10-20 min answering surveys and my inbox dollars account is not credited. I found yoru company again through the krazycoupon lady and decided to try your surveys through a browser instead of a mobile device and am still not being credited for my time as advertised.. Raymon I would like to inform that "Big Buck Survey" is an offer. Please understand that We do not create Offers. The Offers opportunities we provide are through our 3rd party Offers Providers. When you click on a Offers you are directed to the Offers Provider's website. For this issue, you would need to contact the offer provider directly. As we credit your account as soon as the offer credit is reported to us by the offer provider. They would be the best person to assist you for this issue. contact.*********@gmail.com last time I chose publishers clearing house and it just let me in circles and never credited my account. that was from my mobile device. I tried it three times and was never compensated. Raymon Okay, May I know the browser you are using to complete the offers? contact.*********@gmail.com that is completely unprofessional as I am signed on with your company. I will be forwarding this chat and info to the Krazy coupon lady as well as the better business bureau.

Desired Settlement: compensation for my repeated work hence your company sends error screens. Users therefore have to repeat the survey process and not being compensated for anything as advertised when signing up to participate in the site.

Business Response: Initial Business Response /* (1000, 5, 2016/01/19) */ The member accessed Livechat on Jan 17th to report an issue regarding crediting for 2 offers. The member stated she received a network error message HTTP404 when attempting to complete the Big Buck Survey. Although it is very unfortunate that any member experiences a network error when attempting an activity online that this type of message would generally mean that the advertiser they were trying to reach could not be found on the server at that time. This error would not be something that InboxDollars is able to fix directly however, in reviewing the account is does show that a credit had been applied to her account for Big Buck Survey on Jan 17, 2016. The member in chat also mentioned completing Publishers Clearing House however, in reviewing the members account their records show this was not selected from InboxDollars. InboxDollars credits members as soon as the advertisers notify us that a member has successfully met the terms of the requirements. http://www.inboxdollars.com/pages/terms InboxDollars is independent of all advertisers and note that the crediting process can take up to 30 days as explained in our terms of membership when successfully completing a cash activity. A written response was sent to the member on Jan 18th, 2016 however, the member has not replied. We do ask that this case be closed as resolved.

1/18/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This site offers payment for watching videos provided by affiliates. For about 10 days, many people, including myself, have not been credited for watching videos through the Adknowledge Affiliate. InboxDollars' response was to accuse people of using 2 browsers to watch 2 videos at once. That is not the case with most people, but they refuse to look into the issue further. I am owed about $5.00 for uncredited videos over approximately the last 10 days. The issue appears to be with Firefox. When I STOPPED using Firefox and tried Chrome, I did get credit,

Desired Settlement: DesiredSettlementID: Other (requires explanation) Fix the website and provide credit.

Business Response: Initial Business Response /* (1000, 8, 2016/01/08) */ After receiving notification from the BBB that an issue was experienced by this member, our support center representative sent an email on Dec 29th,2015 to try assist further. To date no response back from the member has been received. It is important to note that issues relating to browsers, network, and/or connectivity is not related to the video link provided by the advertiser or InboxDollars. The member was issued a courtesy credit and was provided additional information as to why their issue may be occurring with regards to their browser and/or network. The statement provided noted that the member indicated that they changed browsers and therefor the issue was resolved. We do encourage members to contact us directly 24/7 should any issue occur so that we may offer assistance & resolution. We respectfully request that this issue be closed as resolved. Initial Consumer Rebuttal /* (2000, 10, 2016/01/18) */

1/7/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They offered a promotion of 5% cashback if we go through their portal. Now, they are putting unnecessary burdens on customers to prevent payout. The email associated with the account is mujakwi+inboxdollars@gmail.com. Between 9/9/15 and 10/15/15, the company offered 5% cashback for all ebay purchases if we go through their portals. It was a special promotion to attract new customers since other cashback portals usually offered 1-2% cashback. Many new customers and I joined and went through their portals for our ebay purchases. During the promo period, I did 13 ebay transactions that totaled $2139.39, and I expected $106.97 cashback from InboxDollars.com. However, none of the transactions showed up for cashback. When I made a claim, they wanted purchase receipts and shipping confirmation FOR ALL TRANSACTIONS. This request is incredibly absurd and unnecessary since 1) they have proper tracking system that shows the transactions which many online users have verified when they contacted ID 2) they know about transactions, so they don't have to ask for proofs for ALL TRANSACTIONS, 3) no other major cashback portals ask for this level of information for all transactions because they know it's too much burden on the customers and they usually have necessary information 4) those requirements weren't even disclaimed before since people would've not joined if they knew they had to provide proofs for ALL TRANSACTIONS 5) Since companies usually tracks most of the transactions, they usually ask for info for few transactions that they didn't track or need further info. To give you an idea how ridiculous this request is, in other cashback websites, in my 7 years of experiences, I had only handful of cases less than 10 where it didn't track and had to provide all these info. These websites include Topcashback, Ebates, Fatwallet, Upromise, Cartera-based, Chase UR Mall, etc. They usually track automatically, and don't give their customers such hard time and just payout what they promised. Searching and printing out all the proofs for ALL TRANSACTIONS take too much time and they know it. Imagine if someone did 50 transactions. Do they expect the customers to print 100 pages of proofs for purchase receipt and shipping confirmation? Some of them, the cashback is for less than a dollar. They are intentionally using this tactic to stall any payout. I did provide them with the purchase date, transaction date, payment method, and the purchase amount, which were the info requested for my first claim and were enough for payouts for customers who made their early claims. But no, as times went on, they decided to put more barriers. With the info that I initially gave they can easily just compare to their system and verify them. But no, they are intentionally making the process onerous in bad faith. If you look at these blog links, you'll see that InboxDollars do see the transactions, but are simply making the claiming process for payout extremely burdensome by asking for receipts and shipping confirmation for ALL TRANSACTIONS and adding additional T&C terms that didn't exist before and retroactively applying them to cancel payouts. http://www.doctorofcredit.com/final-post-on-inbox-dollars/ http://www.doctorofcredit.com/inbox-dollars-coming-through/ So in essence, they did a special promo to attract customers and decided to renege on it all the meanwhile spamming the customer's email with their "PAIDEMAILS" to increase their revenue. This is bait and switch, and since they got the affiliate cashback from ebay for my purchases, they are holding onto my cashback that's rightfully mine, which is stealing. They have so much complaints against them regarding the same issue, they should be ashamed of themselves for engaging in such shady business practices. I would've had no problem providing proofs for some transactions they want more info or couldn't track, but asking for too much just shows they are acting in bad faith. I hope BBB could get in the middle of this issue, and resolve this. Thank you.

Desired Settlement: I just want my cashback.

Business Response: Initial Business Response /* (1000, 5, 2015/12/02) */ This member was contacted on Nov 18th,2015 at which time InboxDollars requested that he send a copy of the receipts for review and processing. We informed the member that as soon as we received the receipts (confirmation emails) we would process the credits as applicable. The member did not respond to our request. Per our terms of membership, InboxDollars may request a member to submit a confirmation email to assist us in crediting. These terms are presented to the member who must read and agree to the terms before creating an account. We are more than happy to assist this member as stated in our email dated Nov 18th,2015. We respectfully request that this matter be closed. Initial Consumer Rebuttal /* (3000, 7, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I respectfully refuse to close. There are three issues. 1) Your T&C doesn't mention that you'll be asking for detailed info FOR ALL TRANSACTIONS, which is quite an important piece of info. Because that's what you have been doing and no one would join if you had that info in your T&C. 2) Your customer service clearly shows that you are trying to stall the customer as much as possible by wasting their times. You asked for a list of ebay purchase with detailled info, which I had to track down and provided, then you ask for copies of receipts and shipping confirmations. Do you think this is reasonable? Why couldn't you just ask for the copies from getgo? Why can't you just do what other cashback portals do, TRACT AUTOMATICALLY!? 3) You start adding additional specific T&C which didn't exist and start applying retroactively. That's illegal. Prove me other wise but you had 0 disclaimer about ebay in your website. (To BBB, please look at this another blog link that shows how terrible this company's business practice is. http://www.orensmoneysaver.com/2015/12/i-got-paid-by-inbox-dollars-after.html " Let me go a little further into details for those three issues 1) You said your term states "Per our terms of membership, InboxDollars may request a member to submit a confirmation email to assist us in crediting. " Let me quote the term that you have sent me. "InboxDollars(r) credits Members for completing Offers based on information we receive from our Advertisers. Thus, the Advertiser has the final say in whether or not a Member is credited for completing an Offer. InboxDollars(r) makes no guarantee that Members will receive credit for completing an Offer. Members should save all confirmation/welcome emails (and similar information) they receive from the Advertiser after completing an Offer. This information can often be used to credit a Member's account if not done automatically." But you don't mention that you'll be requesting confirmation email for ALL transactions. And this has been the case for all the members who joined to take advantage of your ebay's 5% cashback. You should've mentioned ALL TRANSACTIONS won't be tracked and you'll need to provide both copies of receipts and shipping confirmation for ALL PURCHASES. But you didn't. Because you knew people wouldn't join once they know such hassle. You misled the new customers thinking you'll follow the typical cashback process, but you decided to do it in your own way. As I said before, I am perfectly willing to provide confirmation for few transactions that need further info, but I fail to entertain your unreasonable request when none of my transactions get tracked and I need to do all the work to track them down. 2) Your business practice is even more insidious because the first time I contacted, you asked me to list out all the transactions one by one with its purchase date, payment info, purchase amount, transaction date, item number. I did do that for 40 minutes, but then you ask for more information to put another hurdle. You simply couldn't ask for the purchase receipts from the getgo? Why did you make the customer list out individual transactions if you would ask for the receipts again? DO you think customer's time is a joke? 3) Also in one of your emails, it says "Please note that purchases made with eBay Gift Cards, coupons or e-gift certificates are not applicable for form of payment method and not eligible for crediting." You had none of this disclaimer in your website. You start adding this disclaimer and trying to apply to orders retroactively. This is bait and switch. This kind of specific retail restrictions is always listed right below the retailer's name in all other cashback websites. But you had none of them. This is bait and switch. Just by principle, this kind of behavior infuriates me and makes me not to acquiesce to your ridiculous requests. IN conclusion, I provided enough info. I gave you the list of all the transactions with transaction ID, purchase date, purchase amount, and payment methods TWICE through chat and email. If you want further info for some of them, I'll provide. But if you still insist on getting copies of receipts and shipping confirmation emails for ALL TRANSACTIONS, I won't close this case and won't ever back down. Final Business Response /* (4000, 13, 2015/12/26) */ This member recently submitted his receipts for review and all credits were applied to his account. Member was notified of this crediting via Ticket ***** Dec 18th, 2015. On Dec 21st, 2015 member requested payment which is set to be processed on January 6th,2015. Member is asked to keep account in active status per the terms in order to ensure processing is completed and to avoid any processing delays. We respectfully request that this case be closed as resolved. Final Consumer Response /* (2000, 15, 2016/01/07) */

12/21/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Cant get into my account anymore to fill out surveys. Cant get into my account anymore to fill out surveys or get a refund of what I have in my account.The site takes me to a new sign up which iam already

Desired Settlement: I wanted to continue with my account but I am not sure to continue due to the feedback of other customers having the same issues not good for having a business with the bad feedback on this company.

Business Response: Initial Business Response /* (1000, 8, 2015/12/08) */ This member has an active account with InboxDollars but had made no attempt to contact us via LiveChat (24/7) or via email indicating that they were having a problem accessing their account. After receipt of concern was filed we contacted member via email on 3 occasions advising them to try clearing their cache on their browser assuming this is an issue, or the member could not remember their login or password but without more information we are not able to assist further. It is requested that the member respond to our email so that we can help further. The account is still in Active status, Member was credited for 2 PaidEmails on Dec 3rd, 2015 and member has full access to the account so we respectfully request this matter be closed/resolved.

12/17/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Offered 5% cashback on all eBay transactions and two days before the offer ended they added several restrictions that were applied retroactively. The company through their InboxDollars portal offered 5% cashback on all eBay transactions during a period of more than a month. Silently two days before the offer ended they added hidden terms to their webpage specifying several restrictions that were applied retroactively to that offer. As if that wasn't enough none of the transactions were automatically tracked as they should but they waited for people to contact them and when that happenede they added even more restrictions on the email responses apart from the hidden ones previously added, virtually disqualifying a large percentage of transactions with post-facto terms and restrictions. For more information about all this, that affected more people, you can check the article and comments on the following link http://www.doctorofcredit.com/inbox-dollars-coming-through/

Desired Settlement: I simply want my cashback as promised. Adding post-facto terms and restrictions is a shady business practice.

Business Response: Initial Business Response /* (1000, 5, 2015/11/17) */ This member had inquired about purchases they said they had made on InboxDollars shopping channel link for eBay. Any shopping activity on our site is reported and validated prior to crediting occurring to a member's account. A request was made to this member to forward confirmation (purchase receipts) emails they received from eBay for review. Terms presented at the time an account is created is agreed to prior to creating the account by the member which discloses our policies. These terms state that Members should save all confirmation/welcome emails (and similar information) they receive from the Advertiser after completing an Offer. This information can often be used to credit a Member's account if not done automatically. The member refused to provide the confirmation receipts for review and crediting and cancelled their account before further assistance could be provided. Should the member provide the confirmation emails we are more than happy in trying to assist the member further. We respectfully request that this complaint be closed as resolved. Initial Consumer Rebuttal /* (3000, 7, 2015/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Considering that all of my transactions were completed between September 9 and September 23, 6 in total and that: 1) Zero of the transactions were tracked automatically (the same happened to a lot of people, it seems that only bloggers' transactions "tracked correctly"). For comparison TopCashback and ShopAtHome (two competitors) didn't miss any single eBay transaction during months. 2) Even though the offer ended on October 15 the first disclaimer was quietly added on October 13, two days before removing the offer. 3) On October 1st I contacted InboxDollars and a representative named Aaron told me that InboxDollars was not able to confirm the correct tracking of transactions until the merchant credited them. But other people was told differently. 4) When I contacted InboxDollars after the minimum waiting time had elapsed I was asked transactions details that I provided. After a week I finally got a response from a representative named Jessica requesting documentation (that I was ready to provide) but also throwing a brand new second disclaimer on top of the first one that read "Please note that purchases made with eBay Gift Cards, coupons or e-gift certificates are not applicable for form of payment method and not eligible for crediting.", virtually invalidating my transactions beforehand. 5) All of the above coupled with the fact that many people was complaining about the EXACT SAME problems. It was already clear that the company was willfully trying to invalidate most claims and to discourage people of dedicating time to claim anything by using these retroactive disclaimers just to reduce the payouts. The company already invalidated my claims beforehand with the two added disclaimers so that's why I didn't send any documentation, why would I bother just to get a obviously negative response based on the prepared ground you created for such invalidations. My complaint is precisely that you deceived people with your dubious tactics. Final Business Response /* (4000, 12, 2015/12/03) */ This member had inquired about purchases they said they had made on InboxDollars shopping channel link for eBay. Any shopping activity on our site is reported and validated prior to crediting occurring to a member's account. A request was made to this member to forward confirmation (purchase receipts) emails they received from eBay for review. Initially the member did not provide but did provide receipts at a later date and has been paid in full. InboxDollars terms presented at the time an account is created is agreed to prior to creating the account by the member which fully discloses our policies. These terms state that Members should save all confirmation/welcome emails (and similar information) they receive from the Advertiser after completing an Offer. This information can often be used to credit a Member's account if not done automatically. We respectfully request that this complaint be closed as resolved.

12/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I utilized inboxdollars.com for 5% cashback on purchases made through their website in good faith. None of my purchases were appropriately credited. I utilized inboxdollars.com for 5% cashback on purchases made through their website in good faith from 9/2015-11/2015. None of my purchases were appropriately credited and I have not received any payment from inboxdollars.com purchases. I have not received any of the expected money for the purchases I made within their outlined terms and conditions and think this falls outside of the acceptable limits of expected results. I have uneventfully utilized competitors without issue and find inboxdollars.com actions and employee actions reprehensible. Purchases in USD expecting 5% cashback from ebay.com: 9/16/15 - 270 ($13.50) 9/22/15 - 959.96 ($48) 10/12 - 759.98 ($38) I have attempted contact with inboxdollars.com via their "chat" function without success on two occasions. I look forward to an agreeable resolution in obtaining the above funds.

Desired Settlement: I am seeking the appropriate 5% cashback for purchases made at ebay.com accessed through inboxdollars.com website. I have the invoices should that be necessary, but find inboxdollars.com has this information readily available, however they choose to put the burden of proof on the customer in order to avoid paying out on previous purchases.

Business Response: Initial Business Response /* (1000, 5, 2015/12/08) */ Member was issued a credit to his account for purchases made however, due to the member accessing the site from a foreign (non-US) location the account closed until his return. The member has since returned to the United States and his account was reactivated. The credits are fully available to the member. As explained to the member earlier, The country listed in your Member Profile must be the country you are both living in, and logging into your InboxDollars(r) account from. This members account was opened and credited upon his return to the US. He requested payment and it is set to process Dec 16th,2015. We respectfully request that this case be closed as resolved. Initial Consumer Rebuttal /* (2000, 6, 2015/12/09) */

12/7/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Inbox Dollars fails to pay me the 5% cash back from my Ebay purchases which was promised in their advertisments. I spent $987 on Ebay through Inbox Dollars shopping portals from 9/23 to 9/28, but they fail to pay me any cash back. According to the terms and conditions then, I should have got $987*5%=$49.35

Desired Settlement: Add the promised $49.35 to my Inbox Dollars account AND pay out all my balances.

Business Response: Initial Business Response /* (1000, 6, 2015/11/24) */ Member contacted us on Nov 17th, 2015 regarding crediting for eBay purchases. We requested confirmation (receipts) emails to be sent for review. As noted on our site, crediting can take 30-45 days for shopping credits to be applied. The member sent the confirmation emails and crediting was issued to his account the same day. This member has since requested payment which is set to process on December 2, 2015. We respectfully request that this be marked as resolved/closed.

12/4/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: inboxdollars.com advertised 5% cashback on all your eBay purchases and I made $1200 via this website and still have not received even a penny. Couple months ago inboxdollars.com advertised a 5% cashback on all ebay purchases, no matter how you pay and I made couple purchase via thsi website. I have been using other cashback websites for almost a decade and never had problem with them. I did not receive my cashback after 2 months and I contacted them, first they said cashbacks will be credited within one month, I said it IS more than one month. Then they tried to teach me how to use the website and convinced me that I used it wrong. I said I own a weblog for years and I do know how to use the site. Then they asked me to send all of purchases via chat and I did. Couple days later I received and email and they asked me to take a screenshot of all my receipts, proof of purchase, type of credit card I used and .... and now they completely refuse to credit my money. They deleted my facebook complaints, threaten me to completely close my account and it is still going on.

Desired Settlement: need all of my 5% cashbacks on eBay purchases as they advertised. Sep 24, 2015 , order # ************ total $255 Sep 25, 2015 , order # ************ total $95 sep 25, 2015 , order # ************ total $100 sep 25, 2015 , order # ************ total $100 Oct 03, 2015 , order # ************ total $100 Oct 09, 2015 , order # ************ total $465 all paid by PayPal with proof. I made a total of $1115 via this website and need my full $55.75cashback in my account or on another form of payment as they advertised.

Business Response: Initial Business Response /* (1000, 5, 2015/11/24) */ This member had been asked to submit purchase receipts for eBay purchases which he had refused to provide prior to the crediting coming in via reporting. Crediting can take up to 30-45 days for shopping credits to be applied as stated in our Support Center and Terms of Membership. The credits were already applied to this members account in the amount approved by eBay and member has since requested payment on his account which is set to process on Dec 2, 2015. We respectfully request this be marked as resolved and closed Initial Consumer Rebuttal /* (2000, 7, 2015/12/04) */

12/2/2015 Billing/Collection Issues
11/26/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Denying cashback without releasing a bunch of sensitive information. Denying cashback without releasing a bunch of sensitive information. InboxDollars changed their terms after the fact.

Desired Settlement: Release my cashback like it was supposed to.

Business Response: Initial Business Response /* (1000, 5, 2015/11/24) */ Member inquired about eBay purchases prior to auto-crediting and was asked for the confirmation (purchase receipts) emails for review. Per our terms, members may be asked for confirmation emails for assistance whenever crediting has not yet been applied. Member refused to provide the receipts. Please note, crediting with the Shopping Channel can take 30-45 days to occur from date of purchase. The member account was credited on Friday, Nov 20th and member has requested payment which is set to process. We respectfully request that this be closed as resolved. Initial Consumer Rebuttal /* (2000, 7, 2015/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) They ended up releasing funds they were holding from me.

11/20/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: InboxDollars closed my account when I tried to check my account status while traveling in Europe. They also took the $8 in my account. I normally live in the USA, but went on a vacation to Europe for the second half of October. On October 19th, I went to inboxdollars.com to check on the status of a shopping portal purchase. When I did so, I saw the following message: "In accordance with our Terms of Membership, your Account has been terminated. If you feel this is an error, please contact our Member Services department by visiting our Support Center.". The "Support Center" text was a hyperlink to their Support Center, which was unhelpful as I did not know why my account was terminated. I started an online chat with a support rep, who opened up an investigation and told me I would hear back soon. Shortly after, I received an email that contained, among other things, the following: "We have found that this account has listed the United States as its country and completed United States-only opportunities, while consistently visiting Inboxdollars.com from outside the United States.". I found this to be patently false, because I had not completed a single opportunity while in Europe. I was only trying to check my balance! I had certainly not been "consistently visiting" the site either. I was too busy! After emailing support back and forth, they claimed that I would have to email them once I got back to the US for them to open my account. Once I returned to the US on November 3rd, I did just that. Unfortunately, my multiple emails have been ignored, and I still do not have access to my account as of November 18th. This company is a scam. Many others have had issues with the company as well, see http://www.doctorofcredit.com/final-post-on-inbox-dollars/

Desired Settlement: I want my account and my money back!

Business Response: Final Consumer Response /* (2000, 6, 2015/11/20) */ My complaint has been resolved.

10/13/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: We get too many emails asking us to sign up. There is no way to unsubscribe. Each URL says my account has expired. They don't let us get to them. We get too many emails asking us to sign up. There is no way to unsubscribe. Each URL says my account has expired. They don't let us get to them. No "UNSUBSCRIBE" works.

Desired Settlement: STOP all emails and all contacts. Remove my data completely, do not sell nor give away my data.

Business Response: Initial Business Response /* (1000, 9, 2015/10/12) */ Inboxdollars has strict policies and procedures in place to ensure that any request for unsubscribing to our emails is in compliance. InboxDollars (and its affiliates) respect all requests for an unsubscribe to email distribution lists. Inboxdollars monitors and maintains this process by testing our systems regularly. The email was verified as being successfully removed from our mailing lists. We respectfully request that this complaint be closed as resolved. Initial Consumer Rebuttal /* (2000, 10, 2015/10/13) */

9/23/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: The above company failed to comply by sending me a check for the above amount after I completed numerous surveys for them over several years. Over the past several years, I have been a loyal customer to InboxDollars. I completed their surveys as instructed and they have in turn credited my online account with the appropriate amounts (awards). Recently, my email account with them reached $220 and I decided to request a check for that amount to be sent to my physical address. I was contacted by one of their customer service representatives and asked why I had multiple accounts with them, which they claimed was not allowed. I explained to them in detail that the second account was opened up by my fiancée at the time (an currently my wife) who lived at a different address at the time. She used her own information but used my email account as she did not want InboxDollars emails mixed up with her other work and personal emails. After InboxDollars initially wrote to me via email and said that a check would be sent out to me at my address, they rescinded it by closing my accounts and refusing to send my check. I had two legitimate accounts with them (the other account had over $300 in it and I was asked to send a W-9 for that payment) and now they won't honor either one of them. This constitutes fraud on their part and I demand to be rewarded for my years of online service with them. I also have emails to support all of my claims here. And after I asked why I was being treated this way, I never heard back from them. Please let me know if you have any questions.

Desired Settlement: I wish to have a check sent to me in the amount of $220. If they refuse, I will also ask that they send another check in the amount of $330 that was in my other account. The W-9 had my contact information and social security number, which they now have in their possession. I also have the W-9 that I sent to them in my possession as well if you need to see it.

Business Response: Initial Business Response /* (1000, 5, 2015/09/10) */ Per Federal guidelines, all members are required to submit a W9 form once a certain earning threshold is reached. When a member submits a W9 form, we take additional measures to review the account to ensure no fraud is taking place. Upon this review, it was discovered this member had more than one account and that each account was completing the same offers. It is a violation of our Terms to create more than one account per person, per household, or per computer. In addition, our Terms state that offers are available for first-time customers only and that the same offers cannot be completed multiple times since this violates the Terms of our advertisers. The member was notified that all accounts were closed and earnings were forfeited per our Terms. We will not be providing payment to this member. We ask that this case be closed as resolved. Initial Consumer Rebuttal /* (3000, 7, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was notified that a check would be mailed to me by the company's website. Once they found out a few days later, they rescinded payment and closed my accounts automatically. My account in question is legitimate and though I had multiple accounts, my wife was submitting surveys on the other account. My AOL account with InboxDollars should be recognized as legitimate and thus paid to me as I have earned it. Please see the email thread and other email communique attached. Final Business Response /* (4000, 9, 2015/09/22) */ The member requested payment from one of his accounts and during the review process the member was found to have multiple accounts in his name which is a direct violation of our terms and the accounts were removed/closed. Due to the violation of the terms the accounts were closed and earnings are removed. We respectfully request that this be closed as resolved.

9/11/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Failure to payout as promised. False advertisement of services. Account under email ***********************.com. Account has been deleted since company promised to send check for 78.10. I initially contacted company to inquire about why credits were not showing up on account. At first, I was given the run around. When I threatened to file a complaint with the BBB, then my problem seemed to have been resolved. My account was then credited $60. My account total was then 78.10. I then requested a check in the amount of 78.10 which was supposed to arrive the week of Aug 3rd. The check never arrived. This company conveniently finds a way not to have pay you the money that they claim you can earn by signing up for solicitation. Their practices are fraudulent and they need to be regulated.

Desired Settlement: I am seeking the check in the amount of $78.10 that was promised to me for agreeing to sign up for various services and receive solicitation from third party sites.

Business Response: Initial Business Response /* (1000, 8, 2015/08/31) */ Member had contacted us regarding an offer credit on July 5th. Due to invalid information provided to the advertiser the credit could not be applied. We have since resolved that and provided the credit. InboxDollars made several attempts to reach the member with no response back. In order for crediting to occur directly into an account Members must complete the offers per the terms & conditions. The members payment was processed and sent to her on August 26th, 2015. We respectfully request that this case be closed as resolved.

7/13/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Cash searches not upheld Today, I did 3 searches. 1. Immortal song 2. big hero six soundtrack 3. really this is stupid I got locked out of their paid searches after #2. Why? I have no idea. What in the world would make me think they could be or are connected? Locked out! There is nothing in their support, history or services searches that I can find that would cause this. the third search was because I was irritated. Just so you know. I belong to several search sites. Beyond stupid and really, not true of what they portray to be a valid search.

Desired Settlement: I want my searches back! I do not want money or cash. I want them to "fix" whatever is the problem!

Business Response: Initial Business Response /* (1000, 6, 2015/07/02) */ The member had contacted us via LiveChat regarding the notice she had received on her account regarding Search. During review, it was noted and explained to the member that the warning she received was due to the system detecting unqualified search activity which prevents crediting. The member was notified that in order to reset the Search feature she needed to continue searching using qualified terms/results and the system would reset once it detected that qualified searches were occurring. InboxDollars is not able to guide or coach members on how to search as crediting can only occur when searches are organic and natural. The system did reset and crediting was reinstated thru the automated search system due to this members new qualified searches. We respectfully ask that this complaint be closed as resolved.

6/10/2015 Problems with Product/Service | Read Complaint Details
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Complaint: My mother & I both use Inbox Dollars, as I referred her through their referral program, yet they closed both of our accounts. Reference number: ****************** Inbox Dollars is trying to claim that I have multiple accounts; one is mine & one is my mother's (*********@gmail.com). We have different addresses, I have my own home, yet apparently we're being punished for sharing a computer & participating in the same cash offers. They should be happy someone is using their stupid offers instead of penalizing 2 people, with 2 different addresses, names, & credit cards for using the same deals. If we can't use the same computer to use Inbox Dollars then Inbox Dollars needs to buy me a laptop in addition to reinstating both accounts & paying us both all of our money in full. Neither of us will be participating in any of their cash offers from here on out since they want to try to keep the reward we are supposed to get from the most recent cash offer we both participated in (Club W $20 each which they also owe to us). I never have any problems with both of us having an account, the only reason they closed our accounts is because we had a good payout this time around & they don't want to pay it which is FRAUD. The following is their ridiculous explanation for their poor customer service & blatant fraud: "To help clarify, as we explain in our Terms of Membership, we do not allow more than one account in the same household, address or computer/compute location (even if different information is typed in the Member Profiles). One of the biggest reasons for this is that the Cash Offers we feature are only available once per household, per address or per computer/computer location. When more than one attempt is made to complete or receive credit for an Offer within the same household, address or computer/computer location, this is considered by our Advertisers to be fraud. I see that there are two different accounts within your household/address/computer: *************@gmail.com and *********@gmail.com. I can see that these accounts were created from and have consistently used the same address. Additionally, I can see that these accounts have logged in from the same computer/computer location consistently since these accounts were created. Finally, I can see that on multiple occasions, these accounts have attempted to complete and receive credit for the same Cash Offers as one another. While I am happy to receive any details you can provide regarding why this has occurred, it is important to be aware that there would be no circumstance under which this is not a violation of our Terms. As we explain in the very first section of our Terms, it is our policy to remove any/all accounts involved when this occurs."

Desired Settlement: They need to submit the payment to myself & my mother in full,************* (*********@gmail.com), put the money back in our accounts that they stole, & reinstate both of our Inbox Dollar Accounts without any further harassment, issues, or fraud coming from their end.

Business Response: Initial Business Response /* (1000, 6, 2015/05/27) */ Membership with InboxDollars(r) is voluntary however the terms of membership are required to be followed by our members. In this case, the members violated those terms. InboxDollars(r) does not permit more than 1 account per individual, per household, and/or per computer. InboxDollars does not permit advertised opportunities to be credited to more than one account per member, per household or per computer address and the accounts were completing some of the same advertised opportunities. http://www.inboxdollars.com/pages/terms Due to the violation of the terms the accounts were closed. We respectfully request that this case be closed as resolved. Initial Consumer Rebuttal /* (3000, 8, 2015/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have both been using Inbox Dollars for years, they have never once complained about either of us sharing a computer. We have two separate addresses, two different names, identities, email addresses, etc. The only reason Inbox Dollars closed our accounts is because we actually use them & they owe us a decent pay out. They owe me those two checks for my mother & for myself, any other response is unacceptable. I run a Facebook Group & recommend Inbox Dollars on a regular basis, after this incident I will have to share with all of my followers the fraud & numerous complaints against them on the BBB. I will not accept any other response that that of receiving the checks owed to the both of us, as I said any other response is unacceptable. I will submit a new complaint against Inbox Dollars through the BBB every single week until I receive JUSTICE & get the proper response, not that of fraudulence. Perhaps I will start investigating how many other people have been effected by this fraud & start taking this even further. Final Consumer Response /* (4200, 14, 2015/06/09) */ I have received the check per my request; however; they still owe my mother & I each an additional $20 check per the terms of the Club W deal which we each participated in & completed. We have spoken with Club W & they are trying to help us, but they can not submit payment on account of Inbox Dollars closing our accounts on us. Therefore Inbox Dollars needs to submit another check to each of us for $20. Final Business Response /* (4000, 16, 2015/06/09) */ Membership with InboxDollars(r) is voluntary however the terms of membership are required to be followed by our members. In this case, the members violated those terms. InboxDollars(r) does not permit more than 1 account per individual, per household, and/or per computer. InboxDollars does not permit advertised opportunities to be credited to more than one account per member, per household or per computer address and the accounts were also completing the same advertised opportunities. http://www.inboxdollars.com/pages/terms Due to the violation of the terms the accounts were closed. We respectfully request that this case be closed as resolved.

5/29/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: hi my name is ***** and inboxdollars.com had termated my account because my friend has used my computer to sign up for a offer on inboxdollars. they terminated my account one day before my processing date on my inboxdollar account and i think what they did was so unfair the amount they owe me is 27.30 never had any problems with inboxdollars till today i feel like they dont want to pay me or my effort

Desired Settlement: the settlement im seeking is the money for $27.30 they owe me for cashing out on thier website

Business Response: Initial Business Response /* (1000, 5, 2015/05/15) */ Membership with InboxDollars(r) is voluntary however we do have terms of membership that members are to follow. In this case, the member violated our terms of membership. InboxDollars(r) does not permit more than 1 account per individual, per household, and/or per computer. Due to violation of the terms the account was closed. An email was sent to the member to review and agree to follow our terms of membership in order to consider reinstatement of account. We respectfully request that this case be closed as resolved.

5/21/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: I am a gold member and unable to sign on, get my earnings, check my account or take a survey. I have $35.95 on my account and want to get paid? On May 18, 2015, I was not able to connect to the website and was wondering what happened. I tried sending them an email, and I tried calling them, but I have not gotten a response. It has been since 11:00 am this morning, and I have not received anything from them. At 2.00 pm they sent me an email to go to their website, but I was still unable to do so, each time I go there it goes blank. I think this is not good for their business, and not good customer service. I do not know what else I can do, I would like my payment from them, because they could have informed me they were going out of business, or that they were having issues. Not to mention, they could have returned my email.

Desired Settlement: I just wish for them to pay me my $35.95 which I have on my account, if they have went out of business. Why wouldn't they inform members what is going on with their company, like I said this is poor business, and customer service.

Business Response: Final Consumer Response /* (2000, 5, 2015/05/21) */ I am writing because I would like to cancel my complaint, because it happens to be I was the reason I was not able to contact these people. ***copied and pasted from email.

4/17/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Send Earnings, a Cotter Web Co., will not honor their advertised offer of a $20 rebate. On 3/7/15 I received an email from Send Earnings, a CotterWeb Co, which advertised a $20 rebate for joining American Wine Cellars Club. I followed the ad link in the email to the American Wine Cellars website, where I purchased a membership at $40. Chatting with a representative from their support, I was told the offer could take up to two weeks to be completed and for the $20 to be credited. After two weeks and no credit, I contacted their support again, who left the live chat without addressing my concern. After two weeks had passed, I noticed that I was credited $8 from American Wine Cellars. I contacted support once again and the representative left the live chat after I showed him the email which clearly advertised the $20 rebate. Immediately after that, I initiated another live chat with support where I was once again asked to copy and paste the email offer. After I showed support the email, again, he left the live chat. Finally, I was able to email Cotter Webs resolution center with my dispute (ticket ******************). They emailed me back with an image of an email with the same date (3/7/15), but a different image than the one I in the offer they had send me. Now they are claiming that There was no such offer.

Desired Settlement: A credit of $20 on my account with Send Earnings (Rmstabile@hotmail.com), as advertised in the email offer completed 3/7/15.

Business Response: Initial Business Response /* (1000, 5, 2015/04/01) */ Member contacted Live Chat support for crediting information on an offer. The member was provided information regarding our standard 14 day crediting timeline. When the credit was assigned, the member was initially provided a lower offer credit in error due to the offer amount being listed differently at the time the credit was applied to the members account. The member account was then adjusted on March 26th, 2014 by adding an additional $12.00 to his account for the original total of $20.00 for the offer. This member has been paid in full for this offer and we respectfully request that the complaint be closed as resolved.

3/20/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I received a check for their online survey site Send Earnings. Two my banks stated that the check and their bank was fraudulent. I had my send earnings account since 2010. I recently signed into that account to find that I had accumulated approximately $5035. I accumulated most of the money in that account from playing cash games on Worldwinner.com. I requested a payment from Send earnings on 1/28/2015 and the processing completed on 2/11/2015. I received a check a check for $5033.44 on 2/17/2015 with ****** Bank on the check. On 2/18/2015,I took the check to one of my banks and they could not verify the check or the bank on the check. That same day,I looked online and found a number to the bank on the check to have it verified. The person who answered the phone took the check info and a call back number and said they will verify the check for me. About 30 minutes later, I received a call back from the alleged banker saying that their client(Send Earnings)said that it was ok pay the amount of the check from their account. On 2/19/2015, I went to another bank that I bank with to deposit the check. Before they deposited it, I asked if they could verify the check to be on safe side. My bank made numerous attempts of contacting multiple banks locations listed on the check from the banks website from their phone and could not get in touch with any branch. I then called from my phone a someone answered and then I hung up. At that time, my banker called the same number and finally received a response. After the phone call my banker told me that when they asked to verify the check, they were told with an attitude that they cannot verify the check. My banker also stated that the person on the phone sound like a child and it sounds as if they were in their home. My banker stated the check was fraudulent.

Desired Settlement: I would like to receive the payment of the $5033.44 in the form of a U.S.P.S. Money Order and the same remedy for any payment from this company.

Business Response: Initial Business Response /* (1000, 8, 2015/03/09) */ The member was issued a SendEarnings check in the amount of $5,033.44 which she was not able to cash due to her bank's decision. The check sent to the member was a valid check with ****** Bank. Member contacted us via email on Feb 23rd but before we were able to assist, Member filed complaint with BBB. Member was notified via phone and in writing of several options to send funds all which she declined. Member requested US Postal Service Money Orders be sent to her. The Money Orders were purchased from the US Postal Service and she received them on Feb 28th. The member had taken the Money Orders into a US Postal Branch in North Carolina where the Post Master found the dollar amount suspicious and confiscated the Money Orders but had not checked the serial numbers or made an attempt to validate. SendEarnings then filed a claim with the United States Postal Service on March 3rd. On Mar 6th, SendEarnings was notified by the USPS that Ms. ***** would be contacted and apologized for the error. USPS branch in NC contacted SendEarnings to confirm that they would reach out to Ms. ***** as well as work towards getting the original/valid Money Orders back to her. The member has been sent payment and we respectfully request that this claim be closed/resolved.

3/19/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Completed a cash offer ,fanduel. I waited the recommended 2 weeks and contacted customer service. Since the company hadn't notified them I got no pay. I completed the cash offer, fanduel, on February 15,2015. It required me to start an account, deposit 10 dollars, and enter a paid tournamnet. After doing all these things I waited patiently for 2 weeks for payment of 10 dollars. Note that I have had to go through customer service several times before this to receive payment and had absolutely no problems. This time I received the same message 3 times saying I needed to message them my concerns and each time I explained that I have gone through this process already. I finally got a message saying that they could not approve payment with out being notified by that company that I signed up with them. To me this seems suspicious. What's to say they aren't running a money racket and just telling customers they haven't received notification.

Desired Settlement: I would like the 10 dollar payment for completing the fan duel offer. Plus 20 dollars for the trouble and time of filing this complaint and to be able to cash out and close my account. I dislike doing business with dishonest companies.

Business Response: Initial Business Response /* (1000, 5, 2015/03/17) */ Member came into chat on March 8th to inquire about the offer FanDuel. InboxDollars is independent of the offer providers and at this time the offer provider had not notified InboxDollars that the offer was successfully completed. Member was asked to provide additional information to assist in his credit request. Offer provider is reporting the offer was not completed from InboxDollars site. Per our terms of membership (http://www.inboxdollars.com/pages/terms) the advertisers have the final approval on crediting when an offer is successfully completed. Member was provided with a one-time courtesy credit for this offer. Member has the minimum required in their account to request payment at any time. We respectfully request that this claim be marked closed.

1/19/2015 Delivery Issues | Read Complaint Details
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Complaint: Failure to honor contract agreement.payment was to issues by oct. 22 ,2014.every time I asked why I haven't received payment they want charge $5 Contract states to be paid after doing $30.00 wrth of surveys .before. Getting paid they take $3. On oct. 10 payment was regulated. On oct 22 payment was said to been sent out . But I have never received it but every time I inquire about they want to charge $5 . To this date my payment has not been received.but in the meantime they demand that I continue to do surveys as I wait .when will I get paid.

Desired Settlement: All monies due me as payment!

Business Response: Initial Business Response /* (1000, 7, 2014/12/29) */ InboxDollars(r) is a voluntary site without contracts for it's members and no requirements are made of it's members to participate in any activity. The member requested initial payment which was issued and mailed on October 22, 2014. Member contacted us on November 22nd that payment did not arrive and a request was sent to JP Morgan to send another replacement Visa Cash Card. Due to an incomplete address provided by the member, the cards could not be delivered. We called the member and offered an alternative option for payment December 18th, 2014 which the member accepted. We respectfully request that this complaint be closed as resolved.

1/15/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I request payment. It said 7-10 days, might take up to 30. Never arrived. Used chat on website, 3 guys, no not solved. Accounting never contacted me. I request payment. It said 7-10 days, might take up to 30. Never arrived. Used chat on website, 3 guys, no not solved. Accounting never contacted me. I used website chat. 1st guy said my email did not exist, I have email proving otherwise. 2nd guy refused to talk. 3rd guy said accounting would contact me within 1-2 business days. Never contacted.

Desired Settlement: I want the 27.51 owed to me in a check, not card. I should not have to have 5 dollars taken out because of a mistake on your end or your business's partners end.

Business Response: Initial Business Response /* (1000, 5, 2015/01/09) */ Member requested payment in the form of a Visa Cash Card on November 16th, 2014, Payment was mailed via US Postal Service on November 19th, 2014. The member contacted LiveChat on December 19th, 2014 as they had not yet received payment. December 20th, 2014 member was contacted by our Resolution Team via email notifying them that since it had been over 30 days we would be happy to offer payment replacement options however, response to Resolution Team email was not received back from member. InboxDollars wrote member again on January 5th, 2015 with payment options. Member elected a check which was mailed Jan 7, 2015. We do respectfully request that this complaint be closed as resolved.

1/13/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Filing a complaint against their subsidiary company SendEarnings for not properly paying me for cash offers that I have completed. I found this website via Google called SendEarnings it looked to be a cash offers/survey company. I had been looking for ways to supplement my income from home as a hobby to earn some extra money. They offer a $5 reward for signing up so I did register with them and started using their website to try and make some money. The first few weeks started off ok I seemed to be actually earning money from them by completing cash offers on their website. Over the next few months that all started to change, I started to notice I wasn't making money anymore but in very small quantities. I would complete offers that I wouldn't be credited for and I realized that all my time spent on this website wasn't adding up for me and that I really was making no money like this anymore. I would take surveys and complete cash offers signing up for products that I was not being credited for. I would encounter messages saying I didn't qualify for their surveys. I knew that was all false because a lot if times I kept getting the same surveys or offers over again and had qualified several different times. I then really started to realize I'm being scammed out of my time and money. I started to contact their customer service representatives about not being credited for offers I did. They informed me at one point that he saw offers from way in the past that I never was credited for. Over the next few weeks it became almost a constant aggravation of emailing customer service almost every week for not being credited for my offers and I decided enough was enough.

Desired Settlement: I would like a check for the amount of $50 sent to me and my account closed following the check.

Business Response: Initial Business Response /* (1000, 5, 2015/01/09) */ Member came to LiveChat for assistance regarding crediting for offers on January 2, 2015. Member was notified that since he had indicated that they were recently completed,we asked that he wait the standard 14 days for the crediting to occur by the offer provider. SendEarnings is independent of the offers and we ask our members to wait a minimum of 14 days so that the offer provider could report to us that the credits can be applied. Member responded to SendEarnings via email on the morning of January 6th that he did not want to wait and requested crediting to be applied so he could reach $40.00 in order to cash out. Response was sent to the member on the morning of Jan 6th stating that the credits had already been applied to his account and that he is welcome to request payment at any time. To date the member has not requested his payment and his account has a balance of $37.80. Member had received the credits prior to this complaint and his account is available to request payment at any time. We respectfully request that this issue be closed as resolved. Initial Consumer Rebuttal /* (3000, 7, 2015/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Been a member of this company since late October of 2014 during that time I barely managed to make any money from this company. I would put hours and hours in on their site trying to make anything I could. I complained to customer service soo many times about them not doing anything to credit me for what I completed during all those months. I wrote down every date every tine every survey that I did because I knew these companies can't be trusted. I have chat logs showing their own employees telling me I had offers from way back that were never credited. To this day I have offers that were never credited from just over a week ago. They lie and lie and lie to you abiyr everything. They tell you to wait 14 days and then complain again because they know that people will either forget or just not care after the 14 days. That's where some of the scam comes in. The rest is as I explained it. They also never told me when I signed up that you will not quailfy for wayy more then half of their offers. That's a huge part of their scam right there. You either go through like 15 mins of questions asking you personal information about your life which God knows what they do with that informadtion but after all that you'll get a message saying you don't qualify and you don't even get a cent for all your wasted time. They also don't tell you they charge you to cash your check until you decided to cash out. They charge $3 for that I don't accept their response because they scammed me out of money and tgeirba scam company all unwanted was $50 for all the aggravation they caused me. Stay away from this company to all who read this.

1/12/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I have working for inboxdollars for ova a year and now is time to pay up they treminated my acount i feel that inboxdollars is jus a another scam ticket ******************

Desired Settlement: I jus want my 27.00 dollars that's what i work so hard for

Business Response: Initial Business Response /* (1000, 5, 2014/12/19) */ Membership with InboxDollars(r) is voluntary however we do have terms of membership that members are to follow. In this case, the member violated our terms of membership. InboxDollars(r) does not permit more than 1 account per individual, per household, and/or per computer. Due to violation of the terms the account as closed. We respectfully request that this case be closed as resolved. Complaint Response Date bumped because: Holiday Initial Consumer Rebuttal /* (3000, 7, 2015/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because I feel they r scam artist and I worked really hard for that money and I feel I should still receive what's my

11/11/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I worked for hours doing surveys on their site and because my roomate was doing surveys on their site they deleted both accounts and refuse to pay me! I spent 2 weeks earning just over $25.00 on inboxdollars.com, I had no idea that because my roommate was doing surveys on their site that it was a reason for them to delete my account and keep my money. I have sent several emails to them and they wont reply!

Desired Settlement: I want them to pay me the money they owe me, they can keep the site!

Business Response: Initial Business Response /* (1000, 5, 2014/11/03) */ A Member came into LiveChat on October 30th to inquire about his roommates payment. During our review process we discovered multiple accounts assigned to the same household and computer address which violated the terms of membership. These accounts were also completing some of the same offers which is not only a violation of our terms but also a violation of our advertisers terms. Member was notified via ticket response (email) on October 30th the reason for termination and that there were duplicate accounts. Mr. ******* then responded to the same email ticket assigned to the original duplicate member. Again, we responded in writing about our terms and the violations that occurred. Due to those violations the accounts were closed and we respectfully request that this claim be closed as resolved. Initial Consumer Rebuttal /* (3000, 7, 2014/11/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I put in many hours doing surveys and managed to get my account up to just over $25.00, since you reach a point were you must file a tax form this is considered a JOB and I want the money I worked for, you can keep the account just pay me what I worked for! Final Business Response /* (4000, 9, 2014/11/11) */ InboxDollars(r) is strictly a voluntary rewards site and participation is not required. Activities performed on our site need to comply with the terms in order to request payment. As stated in our previous response that due to the violations of the terms of membership the account was closed. We respectfully request that this claim be closed as resolved.

9/23/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I have been a member of inboxdollars. Requested a payment for tomorrow and they cancelled my account. I am a member of inboxdollars. Requested a payment of $30, scheduled for tomorrow and also had saved $16 so far. Went to check my account and they terminated my account. No warning! That is $46 they owe me!

Desired Settlement: I am seeking the money that they owe and money lost!

Business Response: Initial Business Response /* (1000, 5, 2014/09/11) */ During our payment review we discovered that this member had 2 accounts with InboxDollars. When a member has multiple accounts it violates the terms of membership. The member had also completed some of the same offers on both accounts which also violates the terms of membership. The member came into our LiveChat service on September 9th, 2014 and asked why his accounts were closed. The member received his response in writing notifying him what the violations were and that due to the violations his accounts were closed. Our terms state that a member is only allowed to have 1 account per person, per household and/or per computer. Upon termination of the two accounts this member then created a third account. Due to the violation of the terms the accounts were closed. We respectfully request that this case be closed as resolved.

9/23/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Send Earnings cancelled my account right before they were to pay me for the 4 months I spent doing surveys and signing up for offers. SendEarnings.com alledges that I have 3 accounts with them when I have had only 1. My neighbor has gotten 2 checks from Send Earnings under his name & because he referred me Send Earnings is stating that I am him & took away all the $ I worked for so they don't have to pay me what I am owed. He dont even look like me as he is an old man & I am in my 30's, yet SendEarnings says I am him, or a member of his household and he lives in the house next to me. This Send Earnings is a SCAM !

Desired Settlement: I want my account back with the $ I had coming to me & an additional $5 for having to file this complaint with you

Business Response: Initial Business Response /* (1000, 7, 2014/09/05) */ This member had come into LiveChat on August 21st, 2014 to inquire about a credit to their account for an offer. The inquiry was sent to our Resolution Team. During the review process another member came into LiveChat on August 21st, 2014 inquiring about the same offer credit which was also sent to the Resolution Team for review. During the review it was discovered that there were multiple accounts assigned to the same computer (IP) address which is a violation of our terms. The member accounts were also completing some of the same offers from the same computer which is also a violation of the terms. Per our terms offers can only be completed successfully for one member/per household and/or computer. Due to the violation of the terms the member accounts were closed. We respectfully request that this case be closed. Initial Consumer Rebuttal /* (3000, 9, 2014/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not a household member,I use a computer the library assigns to me. Why did this company wait four months until I had just about enough $ for them to send me a check & wait to the very, very end to find an excuse not to pay? The reason why I came onto live chat was because Send Earnings were not crediting me for work that I did. Sometimes they say there surveys take 10 minutes and it ends up taking 45 for their 50 cents. I got tired of their nickel and diming me ! Look at the complaints on the web with this company, they are no good low down cheaters and fraudsters. I told them I was contacting the BBB and the FTC so this is retaliation. I use the public library in Jacksonville FL. There are over 100 computers all on the same network that use the same IP address. The company does'nt want to tell you I had over $28 that I worked for over 4 months and when it came down to the $2 needed, as they DEMAND $30 worth of work they found this excuse to close my account out. No wonder people cant trust working on the Internet, Its companies like Send Earnings that cheat people. Final Consumer Response /* (4200, 13, 2014/09/15) */ Ask Cotterweb Enterprises AKA Send Earnings.com if they returned all the $ they made from me back to their clients since they took my $ and cancelled my accoun. Ask them to provide proof they returned it back to all the companies. They had to have made more than the $30 they were to send me but I know that company is so greedy they stole my $ and kept the $ their clients paid them from the work that I did. Im telling you Sir, the company Send Earnings are cheating people and are also hypocrites by not returning the $ to their clients. If what they said I did was illegal by using a library to try to make some $, they in turn should refund all their profits and $ I was to get from my Send Earnings account which they confiscated and kept & be given back to all those 40 companies ! I wait patiently for your reply and the documentation Send Earnings sends showing they return all their profits made when they find someone using a public computer and confiscates their $. Respectfully, ****************** Final Business Response /* (4000, 15, 2014/09/19) */ Per our previous response, the account was terminated based the member violating the terms of membership and the accounts were closed. We respectfully request that this case be closed.

9/16/2014 Problems with Product/Service | Read Complaint Details
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Complaint: In July I was referred to Inboxdollars and joined and they terminated my account because I requested a credit they did not give me. I had done many offers and emails and videos to earn cash has indicated on their site. One offer I was not credited for it was purchase of Quibid pack which I purchased for $60.00 and was told I get 15.00 in my inbox account. at that time I accumulated around 23.00 but still not received the 15.00. So, my account should been 38.00 and I should been able get a check for that amount sent to me. I made three complaints up to that point at the third complaint they asked for proof that I had made the purchase and I had the receipt that was emailed to me I sent it to them. The next morning they turned off my account and would no longer allow me access the support said they could not help me but did send email that stated that I violated terms because I lived with or had same computer as someone else. I do not live with anyof the people in the email in fact one email listed is the one that referred me and the other is a coworker and we do not live together. All the other emails I have no clue who they are.

Desired Settlement: I just want what was promised the 23.00 and the 15.00 dollars for a total of $38.00 also stop sending me emails because still getting inbox emails to my account.

Business Response: Initial Business Response /* (1000, 6, 2014/09/05) */ This member came into our chat system on August 21, 2014 to request a credit to an offer. Our process is that members who do not receive credit by the offer provider may be requested to provide a confirmation email to show the offer was successfully completed. During the review process it was discovered that this member had the same computer IP address as several other members in our system which is a violation of our terms and conditions. Our terms state that members are permitted to only have one account per individual, per household and/or per computer. Due to the violation of the terms this members account was closed and all emails to the account have ceased. We respectfully request that this case be closed and marked resolved.

9/15/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Cotter Web DBA Inbox Dollars has failed to credit my account for $20 they owe me for a Cash Offer I accepted. I have been lied to several times. Cotter Web dba as Inbox Dollars has failed to credit my account for a $20 Reward which I earned by enrolling in an offer they made on their website. The offer said that if one APPLIED for and RECEIVE APPROVAL for a new IT Discover Card my account with Inbox Dollars would be credited for $20. To date I have written them FIVE times and each time they ask me for the same information over and over. Frankly, I have asked them four times "Can't you read? I answered you questions over and over. Even a second grader could have read it." I have also "spoken" to one of their "Assistants" in an on-line chart THREE times and have been asked the same questions. I was told that they would call Discover Card on two different occasions. They have not as I have called Discover Card myself. I have had my card for several weeks now...but NO CASH REWARD from the scam artists at Inbox Dollars even though they state "You have to wait two weeks for your cash to show in your account." It has been almost two months. Maybe they cannot count weeks or dollars. In either case, they should be reported as scam artist terrorists (financial ones as defined by Homeland Security and the FBI). So far they have not threatened my life or anyone in my family, but I have been called a "G_d dam_ mut_er fuc__er" by one of their reps at (651) ******** when I have called their main office. It is obvious that they are either criminals, terrorists or totally incompetent and negligent idiots. So quality company would treat a disabled elderly person in this manner.

Desired Settlement: I demand that my Reward Cash which I have legally and ethically earned of $20 be placed in my account so that I can then attempt to retrieve it along with the other money in my account, i.e. cash in my account. They often taken months to pay even when there are no problems. Again, they are financial criminals and/or terrorists or totally incompetent people. The IRS and Homeland Security should investigate them. I demand they place a warning on their website so that other elderly disabled persons like myself are not scammed and terrorized like I have been. The warning should state that "We are known as terrorists and financial thieves by many. Take your chances if we ever do what we say we will do. Consumer beware whether aged or young. We are bad people to deal with."

Business Response: Initial Business Response /* (1000, 5, 2014/08/20) */ The member contacted InboxDollars LiveChat for assistance on August 12th, 2014 regarding a credit inquiry for the Discover IT card. The agent escalated the inquiry to our Resolution Team for further assistance. The Member Services Manager responded via email same day and apologized for the delay in crediting but to assist him further per our policy, asked him to please forward his confirmation email (acceptance of the card) to us directly to complete the crediting review. The member never responded back to us via chat, phone call or email. As a courtesy to this member, we have applied the offer credit to his account and respectfully ask that this case be closed. Initial Consumer Rebuttal /* (3000, 8, 2014/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Cotter Web has lied to the BBB. I DID RESPOND TO THEM even though they said I did not. I talked to THREE REPS via their "web chat" line, talked to someone on the phone twice, and wrote five emails. Each time I shared with them that I NEVER RECEIVED THE EMAIL THEY WERE REQUESTING. They obviously are lazy, negligent or just plain con artists. They said they would call Discover on two occasions. They did not do that either as I called Discover myself and they stated no one from their company had called about my case. Again, they lied and are terrorists. Why this scamming company just can't tell the truth (even if the customer doesn't like it) is beyond me. They just lie and con and terrorize disabled and elderly people like myself. One person even said "you probably didn't even apply for the card." To that, I replied, "I already have received it while you are terrorizing me. Do you want me to send you a copy of the letter than came with the card?" which would prove you are liars. To that, they hung up om me and never requested it. I am honest. They are terrorists!! Final Business Response /* (1000, 12, 2014/09/04) */ The member has not spoken directly to us via phone or via email regarding this offer. The member received a courtesy credit to his account for the Discover Card offer on August 18th, 2014. On August 20th, 2014 the member requested a payment of his earnings which was processed and mailed to him on August 27th, 2014. The member has received all monies requested and we respectfully request that this case be closed as resolved.

5/21/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Received a cheeck for services rendered to website, the check was bad couldn't cash. Notified company was told check was good and to keep trying to cash it. did got in touch with them again. They told me someone would get ahold of me. To date they have not. Kept check.

Desired Settlement: DesiredSettlementID: Other (requires explanation) all I want is my money.

Business Response: Initial Business Response /* (1000, 5, 2014/05/12) */ The member contacted us via LiveChat on May 5th, 2014. The LiveChat agent notified Member that her inquiry would be sent to Accounting. Our follow up email was sent to the Member on May 7th, 2014 offering alternative payment options. A response back from the Member had not been received. Upon receipt of this BBB notification a call to the Member was made with alternative payment options. The payment was processed and sent to the Member on May 8th, 2014. We respectfully request this case be closed as satisfactorily resolved. Initial Consumer Rebuttal /* (3000, 7, 2014/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Did hear from company but have received nothing, except a vague promise of a visa card but so far nothing. Please do not close case yet as I doubt the company will follow through on what they said. Final Business Response /* (4000, 9, 2014/05/21) */ The member had requested alternative payment which was issued on May 8th, 2014 and mailed to the Member via US Postal Service. Member received payment on May 15, 2014. We respectfully request this case be closed as satisfactorily resolved.

3/13/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I answered several ads but did not get the money promised I answered ad for aarp to get insured to earn $5 and they gave me $1. I answered Beaute" Classiwue Hosiery to earn $3 and did not get but$1 and I answered an ad for diabetes recipe book and they gave me $1 which is correct for this one only. I answered an ad for myview to earn $6. I did the ads one right after the other so that I can put my balance up to their request of $50 for them to pay the fee to send me $50. It did not happen. They are not responding. I sent them my receipt for the purchase of stockings and still nothing. They usually respond to you in one day or the same day. Today nothing. I responded to the ads on 3/4/2014.4:50p.

Desired Settlement: give me the money I earned added to my balance and cut my check for the amount of $55. the fee is for them to pay.

11/8/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Didn't receive my payment as promised. I have been a loyal member with Inbox Dollars since 2009. It took me 4 years to earn $100.12. I requested a payment through the website and waited, patiently, for the arrival of my check. I have waited and the check never showed up. I contacted Inbox Dollars asking why I am having so wait so long and they simply said it was in the mail and that I "needed to have more patience and wait longer". So I did just that. I waited and waited and waited some more. The check never showed up so after a few weeks, I contacted Inbox Dollars once again and this time, they were very rude, they spoke rudely to me, they kept forwarding my call to so many different people, and also hung up on me multiple times. After hours of dealing with these people, they told me I should receive the check within 1 week. After a week, I received nothing. Finally, after calling again and waiting 2 more weeks, I received the check. After depositing the check in my bank, I received a notice that the check was fraudulent and that they were not going to accept any further checks from this "Cotterweb". My bank threatened to close my bank account if I were to make any further attempts to deposit a check from "Cotterweb" into my bank account. I now have a problem because I never received my well-earned payment form Inbox Dollars. I cannot deposit any further checks into my bank account because my I cannot afford to have my bank account closed and to lose this payment as well. Is there anyway that another form of payment can be sent to me? Your help is very much appreciated. Thank you.

Desired Settlement: a different form of payment other than a check. i.e. visa gift card

Business Response: Initial Business Response /* (1000, 5, 2013/10/28) */ A check payment request for $100.12 was made and sent via the US Postal Service on April 3, 2013. We do not have any record of receiving any phone message or any written correspondence from the member. We would also like to assure the member that InboxDollars checks are not fraudulent. We re-issued the payment on October 25, 2013. We request that the BBB close this case as satisfactorily resolved.

11/7/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I did some survey's for inbox dollar's when I did the survey's I hit the $30.00 Mark! it say's YOU Can Request Check at $30.00 so I was a little over the 30.00 they took 3 dollar's away from me! which was silly! they stated my check wouldn't be processed till the 23rd ok NP I can wait! they said too allow 7 to 10 business day's I did it came a lot faster than expected I went to wal-mart's My Bank and a few other place's too try and Cash this Check! it was NOT lEGIT I have no clue how their even in business they should be ashamed of them self's!!! my check was only for $32.95,it woulda been more if they hadn't took the 3 dollar's....and I did an online chat with the company when I told them if they didn't make it right with in 10 days I was reporting them too BBB & FTC!!! Boy asap ******* said 1, to 2 business day's I would hear something in email we will see now their gonna try and stop payment on my check! "WRONG"!

Desired Settlement: I want my 3 dollar's they took away too send my check also I want my 32.95 in a US Money Order NO Checks!!!!!! the total they Owe me is 35.95 it doesn't COST THEM a thing too process MY Check so why they even took 3 dollar's away from me i'll never know and im gonna delete my account after this is all over and I will NO longer DO survey's I tried calling the Main Headquarter's of this office it's kinda funny their saying the person is on vacation! their should be some 1 there!!!!!! alway's NO Matter what!!! Not so SURE IF I CAN TRUST THEM SENDING A MONEY ORDER NOW DAY'S SO MANY SCAM'S people like me who trying too make a few Xtra Dollar's and this Didn't work!!!1

Business Response: Initial Business Response /* (1000, 6, 2013/11/06) */ The member requested a payment on October 7th, 2013 which was processed by us and sent via the US Postal Service on October 23rd, 2013 in the amount of $32.95. On October 28th, 2013 the member notified us through our Support Center chat that they were having issues cashing the check and indicated the check was fraudulent. We want to assure the member that InboxDollars checks are not fraudulent. Regarding the $3.00 reduction mentioned by the member in their complaint, our terms and agreement is displayed on the website and also at the time of request for payment that state a $3.00 payment processing fee is applied at the time payment. There are no records of any phone call attempts made by the member to our corporate office. On October 28th, via email the member selected the option of having a Visa Card as alternative payment and the card was ordered for processing on October 29th. Member notified us on Nov 5th that Visa card was received and activated. We request this case be closed as satisfactorily resolved.

10/29/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Failure to Honor Contract for Employees I do online surveys for InboxDollars.com. After making $30.00; you can request payment. I did this last August, 2013 and supposedly, a check for $27.83 was processed and mailed to my postal address. However,today is October 7, 2013 and I have yet to receive my payment due.

Desired Settlement: I would like to receive the payment due me because it helps pay some bills.

Business Response: Initial Business Response /* (1000, 5, 2013/10/18) */ The member requested payment for $27.00 which was processed by us and sent via the US Postal Service on August 21, 2013. The member did not contact us regarding not receiving the check. We re-issued payment of the lost check on October 9th, 2013. The member has indicated she received and deposited the replacement check. We request this case be closed as satisfactorily resolved.


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